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URSAY,
I have made a order through blockchain.info 4 days ago and don't received any quote ID or order ID. Could you help with this?
My ZipZap acct # is 929681716
Resent your order thru manually. You may see some results soon. Thanks!  URSAY, is there any chance you could try to push mine? I'm on the 4/9 list |
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I'm sure some of your have seen GOX's public announcement that they have suspended trading today. This will obviously effect our ability to resolve many of the back logged orders today.  How will this affect those of us who did moneygram>zipzap>Bitinstant>Bitcoin address? Ursay, please answer this. I made the same type of order, but in my order event log, I have an event that says "Coinapault Order Loading" followed by "Mt Gox Order Loading". Is this supposed to happen that way? I don't recall it happening in my previous transactions. Will my problem be addressed at all? I haven't received a reply to ANY of my emails. I don't think they are replying to many emails, unless they solved the particular issues. URSAY has been here day and night working to help us all(despite those who throw nothing but insults at him and the company) but he is one man so these things are likely to take time. I did receive an email from Roger Ver(Director of Business Development) from BI. he said that they are working on scaling up their support needs but again, that requires time. The formula here, I believe, is submit your ticket with URSAY and wait. People are trickling in stating their problems are resolved so that is some progress. We have to understand that the users on this forum may represent a very small amount of issues compare to the ones that are potentially out there and that it is going to take time to work through them all Thanks for this. I am showing that I resent your order thru on 4/10. Sometimes this resolves your type of issue and other times it does not. Regardless, we are working to find a resolution ASAP. So far nothing in the blockchain :/ fingers crossed regardless. |
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I'm sure some of your have seen GOX's public announcement that they have suspended trading today. This will obviously effect our ability to resolve many of the back logged orders today. How will this affect those of us who did moneygram>zipzap>Bitinstant>Bitcoin address? Ursay, please answer this. I made the same type of order, but in my order event log, I have an event that says "Coinapault Order Loading" followed by "Mt Gox Order Loading". Is this supposed to happen that way? I don't recall it happening in my previous transactions. Will my problem be addressed at all? I haven't received a reply to ANY of my emails. I don't think they are replying to many emails, unless they solved the particular issues. URSAY has been here day and night working to help us all(despite those who throw nothing but insults at him and the company) but he is one man so these things are likely to take time. I did receive an email from Roger Ver(Director of Business Development) from BI. he said that they are working on scaling up their support needs but again, that requires time. The formula here, I believe, is submit your ticket with URSAY and wait. People are trickling in stating their problems are resolved so that is some progress. We have to understand that the users on this forum may represent a very small amount of issues compare to the ones that are potentially out there and that it is going to take time to work through them all |
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I'm sure some of your have seen GOX's public announcement that they have suspended trading today. This will obviously effect our ability to resolve many of the back logged orders today. How will this affect those of us who did moneygram>zipzap>Bitinstant>Bitcoin address? |
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Hey URSAY, any updates on where the various lists are in the support process? I am on the 4/9 list myself
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Thanks URSAY for your help today. Although my issue hasnt been resolved I have faith it will be soon.
Go get some rest!!
Me too, on the 4/9 list with no resolution as yet. Have my fingers crossed that it will be resolved soon. |
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Did anyone from the 4/9 list get their problems fixed yet?
Not yet, wallet still empty. I'm waiting patiently and just watching this thread. URSAY is doing what he can and we should really appreciate that someone is going to bat for us even though the workload is immense. |
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Good morning, URSAY, good luck today!
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Time is money.
Anyway I want to say Ursay is probably doing the best he can. He's not responsible for whatever this problem is, his job is simply to interact with us on behalf of the company. The majority of Bitinstant is not responsible for this either, it's probably just a few guys who make a heinous error combined with the increase of demand.
Can we all agree to refrain from taking our anger out on Ursay? Whoever is to blame it's not the new employee.
Agreed, he is on this forum 12+ hours a day recently trying his darnedest to get everyone on an escalation list. I understand it is a process and sometimes it can be a long one depending on the length the problem has been going on. He is doing what he can and I am sure he is swamped as well as any other rep working for the company. The key here is be polite, to the point, provide the necessary information and wait. |
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Moving to finalize 4/9 escalations. This means I will need to do other things besides posting here every 30 sec. I will be back in a bit.
Thanks for all of your hard work. |
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FINAL 4/9 support list. Please take note if you are on this list. Thanks! Imaginer / ASICPool / Bjork / runarmyof1 / chowmein / pennyback / elitemom / Statesman / PC_Mobile / RandyVermillion / mwp (NEED MORE INFO) / fuue83 / justinpobrien / vitaslayer1212 / Singlebyte / ScrapOfCat / arkaideman / shadumdum / sugsmack100 / synergy7 / msiddiq / jack789 / Nonya Business / speshell1 / glasshouse / duquevalentino / cea45 / vitam / cubism4nerds / jasnlcas / mroth7684 / corvette77 / speakeasy1982 / Laughingman8 / Nachtwind / cubism4nerds / noname456 / Deadlock94 / Jross81 / mrbruceb Anyone going forward with new issues will go on the list for 4/10. We are working on ALL issues even if you have been waiting longer then others. Thanks for your patience. Thanks URSAY!, fingers crossed here |
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I'm replying again with all my info. As far as I know, URSAY, you haven't opened a ticket for me yet and would like to be put on the 4/9 list
ZIPZAP Acct:705072007
Your order status
Loading
Order receipt
Quote ID d68edb29-74d6-48ec-a259-dc0d1649ca8e
Event ID bcfd0c4e-69d6-4b5e-b5b8-feb00301d957
Fees (inclusive) 3.99%%
Amount you paid $236.05 USD
Amount you will receive $226.631605 USD
Destination exchange Bitcoin Address
Destination account BITCOIN ADDRESS
Order event log
Timestamp Event ID Event type
Sun Apr 7 13:47:02 2013 bcfd0c4e-69d6-4b5e-b5b8-feb00301d957 Quote for new transaction
Sun Apr 7 14:42:48 2013 0882b1e0-7d4f-4a10-840c-00410e728d9b New Order
Sun Apr 7 14:42:44 2013 bfd5c69f-bf01-44bf-9486-c3c9b4807dbb Coinapult Order Loading
Sun Apr 7 14:47:44 2013 80614dfa-fe0c-415e-8e32-a5208eb2a4a9 MTGox Order Loading
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Sorry, forgot my zipzap account number ZipZap Account: 705072007 I have emailed in but as far as I know you have not opened a ticket for me I just want to make sure you are not mistaking me for noname6520 on this forum I can assure you I am not the same person haha! anyways thanks for your hard work and I hope that the issues get resolved soon. It's been 2 days now, I still don't have any BTC in my wallet. Can you provide an update?
Loading
Order receipt
Quote ID d68edb29-74d6-48ec-a259-dc0d1649ca8e
Event ID bcfd0c4e-69d6-4b5e-b5b8-feb00301d957
Fees (inclusive) 3.99%%
Amount you paid $236.05 USD
Amount you will receive $226.631605 USD
Destination exchange Bitcoin Address
Destination account ****************************
Order event log
Timestamp Event ID Event type
Sun Apr 7 13:47:02 2013 bcfd0c4e-69d6-4b5e-b5b8-feb00301d957 Quote for new transaction
Sun Apr 7 14:42:48 2013 0882b1e0-7d4f-4a10-840c-00410e728d9b New Order
Sun Apr 7 14:42:44 2013 bfd5c69f-bf01-44bf-9486-c3c9b4807dbb Coinapult Order Loading
Sun Apr 7 14:47:44 2013 80614dfa-fe0c-415e-8e32-a5208eb2a4a9 MTGox Order Loading
I've already responded to you. Multiple posts do not help. We have resolved your issues before. Please be patient. OH SHIZZ. Thanks for pointing that out. Ok...forgive me. Do I have a current ticket opened for you or do you think I need to open one for you? |
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I have emailed in but as far as I know you have not opened a ticket for me I just want to make sure you are not mistaking me for noname6520 on this forum I can assure you I am not the same person haha! anyways thanks for your hard work and I hope that the issues get resolved soon. It's been 2 days now, I still don't have any BTC in my wallet. Can you provide an update?
Loading
Order receipt
Quote ID d68edb29-74d6-48ec-a259-dc0d1649ca8e
Event ID bcfd0c4e-69d6-4b5e-b5b8-feb00301d957
Fees (inclusive) 3.99%%
Amount you paid $236.05 USD
Amount you will receive $226.631605 USD
Destination exchange Bitcoin Address
Destination account ****************************
Order event log
Timestamp Event ID Event type
Sun Apr 7 13:47:02 2013 bcfd0c4e-69d6-4b5e-b5b8-feb00301d957 Quote for new transaction
Sun Apr 7 14:42:48 2013 0882b1e0-7d4f-4a10-840c-00410e728d9b New Order
Sun Apr 7 14:42:44 2013 bfd5c69f-bf01-44bf-9486-c3c9b4807dbb Coinapult Order Loading
Sun Apr 7 14:47:44 2013 80614dfa-fe0c-415e-8e32-a5208eb2a4a9 MTGox Order Loading
I've already responded to you. Multiple posts do not help. We have resolved your issues before. Please be patient. OH SHIZZ. Thanks for pointing that out. Ok...forgive me. Do I have a current ticket opened for you or do you think I need to open one for you? |
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I just want to make sure you are not mistaking me for noname6520 on this forum I can assure you I am not the same person haha! anyways thanks for your hard work and I hope that the issues get resolved soon. It's been 2 days now, I still don't have any BTC in my wallet. Can you provide an update?
Loading
Order receipt
Quote ID d68edb29-74d6-48ec-a259-dc0d1649ca8e
Event ID bcfd0c4e-69d6-4b5e-b5b8-feb00301d957
Fees (inclusive) 3.99%%
Amount you paid $236.05 USD
Amount you will receive $226.631605 USD
Destination exchange Bitcoin Address
Destination account ****************************
Order event log
Timestamp Event ID Event type
Sun Apr 7 13:47:02 2013 bcfd0c4e-69d6-4b5e-b5b8-feb00301d957 Quote for new transaction
Sun Apr 7 14:42:48 2013 0882b1e0-7d4f-4a10-840c-00410e728d9b New Order
Sun Apr 7 14:42:44 2013 bfd5c69f-bf01-44bf-9486-c3c9b4807dbb Coinapult Order Loading
Sun Apr 7 14:47:44 2013 80614dfa-fe0c-415e-8e32-a5208eb2a4a9 MTGox Order Loading
I've already responded to you. Multiple posts do not help. We have resolved your issues before. Please be patient. |
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Has ursay (or any other bitinstant employee) actually resolved a single problem on this thread? All I see is replies saying their problem has been escalated; I've yet to see anyone post saying their issue was resolved.
Is bitinstant actually solving issues? Or are they just stalling while they "escalate" the problems?
Like everyone else on this thread - I'm waiting for my coins (or money back). I am pissed off as anyone, I've left 5 voicemails, 100 e-mails... nothing. Ursay though, is the only one I've seen from the company working his ass off to try to fix the problems that are coming in quicker than he can grind them out. He's working 24/7 and doing more than anyone else I've seen. Try to cut him some slack. He is a hard worker for a shitty company. Hate the company, not the hard working employee. I feel kinda bad for Ursay. If this is Bit Instant going belly up, he's at the bottom of the food chain and probably won't get paid for all of his hard work. I have my fingers crossed but at the same time I am figuring out how I am going to deal with losing the money I put in. |
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It's been 2 days now, I still don't have any BTC in my wallet. Can you provide an update?
Loading
Order receipt
Quote ID d68edb29-74d6-48ec-a259-dc0d1649ca8e
Event ID bcfd0c4e-69d6-4b5e-b5b8-feb00301d957
Fees (inclusive) 3.99%%
Amount you paid $236.05 USD
Amount you will receive $226.631605 USD
Destination exchange Bitcoin Address
Destination account ****************************
Order event log
Timestamp Event ID Event type
Sun Apr 7 13:47:02 2013 bcfd0c4e-69d6-4b5e-b5b8-feb00301d957 Quote for new transaction
Sun Apr 7 14:42:48 2013 0882b1e0-7d4f-4a10-840c-00410e728d9b New Order
Sun Apr 7 14:42:44 2013 bfd5c69f-bf01-44bf-9486-c3c9b4807dbb Coinapult Order Loading
Sun Apr 7 14:47:44 2013 80614dfa-fe0c-415e-8e32-a5208eb2a4a9 MTGox Order Loading
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*UPDATED v.2*
Working support list for 4/8 below. Final version will go up later tonight. Please take note if you are on this list and reference it when you speak with me regarding your issue. Some of these issues are resolved but not all are updated as so. Thanks guys!
synergy7 / msiddiq / iNormalize / hillock / Brownye / fuue83 / chase1420 / archfiendmaster / sandyjg9 / sbs2199 / Protagonus / DoctorFluff / rstephe / aqrulesms / pafu / na_krul / rm187 (NEED MORE INFO) / torrenting / shadumdum / goosy052157 / pzwow / BitcoinApprentice / navahoboy / blacknight505 / cayson / bvwuis2c / bigpoppapump69 / Imaginer / masternewb001 / metazilla / dhbanes / jack789 / paradoxal / BitSmack / EJS420 / Imaginer / BitByInstant / Nonya Business / masternewb001 / Cogine / fortus / ScrapOfCat / funktion / thannon1261 / rsglenn / aDarkKnight / TheBison / embryonic / fwf / EJS420 / jerm0916 / noodlemctwoodle / bougelahi / jherbjr / catcow / jasnlcas / Tyraeil / jwest411 / jasonkolb / smfuser / jthev05 / jwest411 / liztah / itsalwayssunny / awdroket [RESOLVED] / diesel2946 [RESOLVED] / Droganan / Xosihc
I am having an issue as well, I depostited 240 through zipzap and had it sent to a bitcoin address. I deposited the funds at 10:41am eastern on 4/7/2013. transaction details are below Quote ID d68edb29-74d6-48ec-a259-dc0d1649ca8e Event ID bcfd0c4e-69d6-4b5e-b5b8-feb00301d957 Quote valid until Sun Apr 7 14:47:02 2013 Fees (Not inclusive of ZipZap) 3.99%% Amount you need to pay $236.05 USD Amount you will receive $226.631605 USD Expected delivery time(HH:MM:SS) 0:04:00 Guaranteed delivery time (HH:MM:SS) 1:00:00 Destination exchange Bitcoin Address |
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