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Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 08, 2013, 10:54:29 PM

Quote from: URSAY on April 08, 2013, 10:53:16 PM Please tone down the language and treat me with respect or I will simply refuse to help you. try me. NY is a short drive for a small claims action

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 08, 2013, 10:49:40 PM

Quote from: URSAY on April 08, 2013, 10:48:35 PM Quote from: efini on April 08, 2013, 10:44:49 PM Quote from: URSAY on April 08, 2013, 10:41:31 PM If you do not want to help me understand your question or situation then I cannot help you. Sorry. Here, I'll dumb it down for you: A very specific price is quoted at time of placing the order. Will that price be honored when your lighting fast support gets around to fixing people's orders next week? a) Yes b) No You need only answer with a single letter. Which is it? I've answered this MANY times. Every order is different. If you have an issue with your order then we will do our best to make it right. I can help you by escalating a ticket. Thanks. Oh look another fucking dodge. what a surprise

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 08, 2013, 10:48:23 PM

Quote from: Singlebyte on April 08, 2013, 10:46:15 PM Have you guys seen this?: http://nymag.com/daily/intelligencer/2013/04/inside-the-bitcoin-bubble-bitinstants-ceo.html Looks like they are processing so many transactions they cannot keep up with the money supply. Looks like they may be waiting for MoneyGram to give them the funds. case in point as to why this thread is an excellent example of how NOT to run a business. if they can't keep up they need to limit the number of orders and customers they can take on. otherwise you wind up with threads like these. if they keep this up they're laying the groundwork for a class action.

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 08, 2013, 10:44:49 PM

Quote from: URSAY on April 08, 2013, 10:41:31 PM If you do not want to help me understand your question or situation then I cannot help you. Sorry. Here, I'll dumb it down for you: A very specific price is quoted at time of placing the order. Will that price be honored when your lighting fast support gets around to fixing people's orders next week? a) Yes b) No You need only answer with a single letter. Which is it?

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 08, 2013, 10:39:52 PM

Quote from: URSAY on April 08, 2013, 10:38:18 PM I'm sorry but I'm not sure I understand your question. I think you perfectly understand both my question as well as that of pennypack and are actively dodging it for all eyes to see in this thread

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 08, 2013, 10:34:15 PM

Quote from: URSAY on April 08, 2013, 10:32:58 PM Quote from: efini on April 08, 2013, 10:26:16 PM Quote from: URSAY on April 08, 2013, 10:22:29 PM Quote from: pennypack on April 08, 2013, 10:19:07 PM Quote from: URSAY on April 08, 2013, 10:16:54 PM Quote from: pennypack on April 08, 2013, 10:11:18 PM Quote from: URSAY on April 08, 2013, 09:58:06 PM If you've been following this thread the past few days you'd understand that I am working 14+ hours days, 7 days a week to help. We are working to scale up to meet demand. Thanks! I'm sorry your company is understaffed but honestly that is not an acceptable answer to these problems. Your apologies are not putting the money you (bitinstant) GUARANTEED me. All it appears you are doing is responding to people on this forum and placing a ticket in for us. You have not provided me with any update to my ticket so I honestly feel like I am in the same spot i was in before posting here with a simple false sense of security that something is being done. This isn't even the official support location for the bitinstant website. Why am I on this forum and using the bitinstant support / calling does absolutely nothing. Can you please provide me with more details and the status of my ticket, and answer the question on whether or not you will be providing us the amount of coins owed to us based on the price when we placed the order as opposed to apologizing. In time... I will be providing some updates to individual users later today. Then I look forward to hearing from you later today. (altho I imagine i won't as there are people who have issued going back a week that have not been resolved) AND you still have not answered the question so perhaps i will try it again. Will BITINSTANT be honoring the quoted price at the time of the transaction or not? You will find this answer on the same page here but I am re-posting just for you! When you receive your order, if you have a problem, we can open another support ticket. One step at a time. Thanks! nice job dodging the question Here it is...I've cut and pasted it for you! limits 500 for all transfers, 1000 for cash bank deposits, 2000 per per day, minimal order 20 are you genuinely this thick or is bitinstant actively attempting to defraud its customers?

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 08, 2013, 10:26:16 PM

Quote from: URSAY on April 08, 2013, 10:22:29 PM Quote from: pennypack on April 08, 2013, 10:19:07 PM Quote from: URSAY on April 08, 2013, 10:16:54 PM Quote from: pennypack on April 08, 2013, 10:11:18 PM Quote from: URSAY on April 08, 2013, 09:58:06 PM If you've been following this thread the past few days you'd understand that I am working 14+ hours days, 7 days a week to help. We are working to scale up to meet demand. Thanks! I'm sorry your company is understaffed but honestly that is not an acceptable answer to these problems. Your apologies are not putting the money you (bitinstant) GUARANTEED me. All it appears you are doing is responding to people on this forum and placing a ticket in for us. You have not provided me with any update to my ticket so I honestly feel like I am in the same spot i was in before posting here with a simple false sense of security that something is being done. This isn't even the official support location for the bitinstant website. Why am I on this forum and using the bitinstant support / calling does absolutely nothing. Can you please provide me with more details and the status of my ticket, and answer the question on whether or not you will be providing us the amount of coins owed to us based on the price when we placed the order as opposed to apologizing. In time... I will be providing some updates to individual users later today. Then I look forward to hearing from you later today. (altho I imagine i won't as there are people who have issued going back a week that have not been resolved) AND you still have not answered the question so perhaps i will try it again. Will BITINSTANT be honoring the quoted price at the time of the transaction or not? You will find this answer on the same page here but I am re-posting just for you! When you receive your order, if you have a problem, we can open another support ticket. One step at a time. Thanks! nice job dodging the question

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 08, 2013, 09:53:01 PM

this thread = lesson to potential business owners in handling customer support. do not expand faster than you can keep up with maintaining level of service lest you lose customers.

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 08, 2013, 09:49:09 PM

Quote from: URSAY on April 08, 2013, 09:46:11 PM Responding to your post 4 minutes after. Is that fast enough? no it isn't, seeing as how i emailed you guys over 3 hours ago. wonderful attitude though. further confirmation you've lost a customer for good Quote We are working on improving our support channels to meet demand. work harder Quote Your money is not lost. fantastic. either provide the coins at the value btc had at time of order or refund the dwolla purchase. either is fine with me

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 08, 2013, 09:42:59 PM

Order ID 9eddbd3f-8a69-488e-8fc1-6efdd282048d Quote ID 9bd3ad01-f2c5-4d23-b874-4200c747f873 Event ID b0c82518-fad5-44cf-bcce-6be5a2bbce6d Fees (inclusive) 1.99%% Amount you paid $500.0 USD Amount you will receive $490.05 USD Delivery Deadline Mon Apr 8 16:50:47 2013 Destination exchange Bitcoin Address Destination account xxx Timestamp Event ID Event type Mon Apr 8 15:50:41 2013 Quote for new transaction Mon Apr 8 15:50:47 2013 New Order Mon Apr 8 15:50:41 2013 Waiting Mon Apr 8 15:54:42 2013 Dwolla verification begin Mon Apr 8 15:54:46 2013 Dwolla passed first round verification Mon Apr 8 15:54:46 2013 Dwolla transaction confirmation begin Mon Apr 8 15:55:42 2013 Waiting Mon Apr 8 15:56:50 2013 Dwolla passed second round verification Mon Apr 8 15:56:50 2013 Dwolla verification complete Mon Apr 8 15:56:54 2013 MTGox Order Loading Mon Apr 8 15:59:42 2013 Dwolla verification begin Mon Apr 8 15:59:44 2013 Dwolla passed first round verification Mon Apr 8 15:59:44 2013 Dwolla failed second round verification - fraud check failed I'm out $500 and there' no incoming transactions or responses to your lighting fast support team. Last time I run through BI...

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