I would hardly constitute 150k ether worth of presale interest as a lack of buzz in the project..

Even if you haven't yet input the custom token, the token itself can still be deposited into your MEW address. Just go to etherscan.io and under the token transfer tab. They said that the full distribution should take around 3-4 days, so by now or perhaps tomorrow at the latest you should have your tokens in your MEW.

I agree with that strategy 100%, and if you are new to investing in general, it is probably one of the best strategies to go about it. But, it just seems that some people are not doing that and instead using this only as opportunity to cash out everything for a quick 2x-4x profit to perhaps rinse and repeat the process to invest into other upcoming ICOs for the same results. But, to each his own. Because at the end of the day we're all in this together, we just have differing methods going about it

Seriously.. why invest into a project like this with massive long term potential just to sell for a quick small profit, especially if the reason that you invested in this was because of your belief in the project and the team behind the project itself. Just hold, and be glad you did in a year or two.

The email said they're expecting full distribution to take about 3-4 days. I'm sure your coins will be coming soon, I just received mine about an hour ago.

The token has been added already. From the email which you should have received:

"You can add MGO to your Mist or MEW wallet display by simply putting the following under "add custom token:"

Address: 0x40395044Ac3c0C57051906dA938B54BD6557F212
Symbol: MGO
Decimals: 8

This will allow you to see your MGO token in your ETH wallet once MGO is sent to you."

Has anyone received any or all of their tokens already?

Mine as well, I just reentered them right now.

Congrats on a very successful ICO. Looking forward to you guys doing some amazing things in the medical field!

Why don't you just calculate the USD value based off of the timestamps given, separate from the dashboard? Wouldn't you rather do that, and then work backwards to figure out if there is a discrepancy between your value and your dashboard's value?

might be a random question but during a ddos attack, what is the best preventive measure to keep your account safe? since there's no 2fa, should you change your password? or is it best to just wait it out? it's nice to know everything is in escrow, so keeping it with a 3rd party that in and of itself will protect peoples' funds, but is there anything we could/should do?

I really didn't do anything different from you guys, just sent in an initial ticket requesting to unlock the account, and then sending them the information that they asked for (screenshots and passport proof). After I had initially done all of that, BTC-e stopped responding to me for a period of 2 weeks despite my sending them several more follow up messages. Finally, about almost three weeks from when I had initally requested the account unlock, they finally responded and said everything was verified and account was unlocked. Really hoping that they are just severely backlogged and will resolve your cases eventually!

I went through the same issues as you for almost two weeks and after complete silence, they responded to my original ticket and said that everything was verified and that the account was unlocked. So, hopefully they will do the same for you, best of luck!

To be honest, I've never had any issues with them in the past. And of all the exchanges that I first initially used, they seemed to be one of the more trustworthy ones that also traded altcoins.

What I don't understand is why scam their customers out of pennies compared to what they make on transaction fees alone and risk the public controversy that comes with it a la United airlines. Sadly, there is only one logical question to that answer and it is what you guys are saying and that is that they are scammers. Well, it seems as if the only way to get a response from them is to raise a lot of public pressure and awareness on them, so that is what I will do.

After reading the posts of @TroubleBuddy and @HornsterLG and the help that they received from some of the amazing members on here, especially @cryptodevil, I hope that by posting my own account of my troubles with BTC-e that my issues could be resolved in a favorable way as well.

My story

I have been with BTC-e since January of 2014 and haven't really had any issues with them before until recently. Last month, on April 4th, I requested a 2FA unlink because my old phone bricked and I couldn't access the authenticator anymore. BTC-e's automated response was to wait two weeks and then my account could be accessed. I waited for the 2 weeks to pass and then tried again to log in to my account, but now every time that I try to log in, the message that appears is "your account was locked due to 2FA unlinking. For unlinking you have to contact support." And just to test that my account password was still valid, I typed an incorrect password and I immediately get the incorrect password message and that I have 3 more attempts before my account is locked, and I also immediately get an email from BTC-e saying that there was an unsuccessful attempt to log in.

On May 3rd, I sent a support ticket to BTC-e asking for help in gaining access to my account, and didn't hear from them. I sent a follow up support ticket on May 4th to inquire about my status on the first ticket, and they responded to me:

http://imgur.com/F70U9M2

Luckily, I had screenshots of most of the items that they asked for and sent it to them promptly.

http://imgur.com/I057VU3

Again, they were somewhat quick to respond, and got back to me with this message:

http://imgur.com/WZyBLaW

Now at this point, I double checked to make certain that I was emailing with the BTC-e support system and not a phishing scammer, and then sent over what they requested. After I did that, BTC-e completely stopped responding to me. I sent two more messages on the claim ticket but they have not sent me anything back. Furthermore, I sent them 2 more follow-up claims, none of which have elicited a response from them.

After reading the numerous ongoing posts about BTC-e and their supposed selective scamming practices, I am afraid that this is what is currently happening with me. I pray and hope that that is not the case, but when BTC-e's support goes completely a.w.o.l. and stops responding to anything sent to them, it is hard to think otherwise, especially after I have fully complied with everything that they have asked for. It seems as if the only course of action to get BTC-e to respond is to call them out on publicly on their terrible support, so I have no choice but to do just that as they currently are refusing to help me.

If anyone has any further advice or courses of action that I could take, I thank you immensely in advance for your help.

My btc-e account:
http://imgur.com/mctSnG3

edit: Support responded to me this morning and said that all the necessary information was verified and that the account was unlocked.

Has any of you guys had success logging back into your accounts?

Has anyone actually successfully received help from BTC-e's support in unlocking and accessing his account? Initially, the support was very helpful and quick to respond to me, but after I had submitted all the necessary  documents and proof that I am the legal owner of my account, they've stopped responding to any of my support messages as of 4 days ago. Even when I try to submit new inquiries, support has completely stopped responding to me. To anyone who had actual success in having support unlock his account, what did you do or say?

Were you ever able to access your account after resubmitting your information again? I'm having the same issues with them now, after submitting everything they've asked for, they've stopped responding 4 days ago. Even new tickets that I've submitted, they don't bother responding to anymore..