Here is what Peter Pan saidFirst I will say that bitcasino is not a scam site and they run a great operation. But a bit of a mix up and some revenge on their end and lack of communication the past year has caused me to take this to the forums. I am sad to do this but I am all about equitable and fair operators and this is far from equitable and fair!
I am a regular player on many online casinos with bitcasino my biggest. I have had thousands of coin deposits. For the past year I have been trying to understand why they declined over 100 Bitcoin of withdrawals claiming a KYC security review despite taking over 70 Bitcoin in deposits from me for one account and making a withdrawal of 80 Bitcoin prior.
For over a year they would not speak to this issue or help me out! They told me I had to respond from the e-mail registered. And from the beginning I told them that I could not access that e-mail. Nobody dared to help or help bring this to fruition! They even accepted deposits to this account after the security hold.
I created another account where I made hundrets of Bitcoin deposits and withdrawals and never once did I need to enter KYC.
Below is my e-mail to management and response, as well as the transaction history for deposits and withdrawals including when they had the security hold. Support wouldn’t help me! My VIP host told me to forget about it and I am just trying to come to a equitable solution:
Peter Pan’s email to Tim Heath from BitCasinoThanks, I appreciate your help.
I made over 80 Bitcoin deposits using no bonus at all and received no bonus to that account. You guys cashed out my first withdrawal and for no reason put a security alert on that account and offered not a single work around communicating with me outside the registered e-mail which was communicated that I could not access.
I have tried to bring this up to support, but they won’t speak to this matter. My VIP host will not speak to the matter and yet over the past year I have still made how many hundrets/thousands of Bitcoin deposits into my other account?
I’ve been with you guys a long time. I try and be as equitable and fair as possible, but nothing about this situation seems fair. Nobody has explained why a security block was piut on my account or even attempted to work on a solution to help their player out.
You denied any withdrawal regardless of the amount and the total denied is ~ 100 Bitcoin on top of the 75+ Bitcoin I deposited! This is not or has ever been a small sum of money and I really trying to get to a place, where if you were in my shoes, feel like a targeted reverse scam?
The silence around this occurrence and complete disregard for any transparency around the player’s deposited funds or funds won is quite simply unfair! There was no justification for the security block after accepting deposits. Play is anonymous, yet you wanted verification? I am not a greedy person. I am looking to work towards an amicable and equitable resolution within the coingaming and bitcasino management.
Tim, I am trying to handle this in the most appropriate way possible. We have known each other for some time and I have been a rather significant player for your site the past few years.
Can we come to some type of terms where we can move forward? I really just want to put this issue to bed and not completely feel taken advantage of, as you know I’ve had my fair share of unethical beats from operators.
You guys have been good to me through the years and I never thought otherwise. This is just not something that I can really understand or would expect. I figured you might not really be in the loop?
Thanks, JT
Response from BitCasinoHope you are doing well.
I wanted to touch base with you on the concern you raised in regards to one of your previous BitCasino accounts – honeyhoney1.
Your withdrawal requests were declined back in June 2016 due to security reasons. However, the documents were received from you did not pass KYC verification. After that, you continued playing and lost the entire account balance. In our terms and conditions, we reserve the right to KYC our players for any withdrawals exceeding the equivalent of 1 Bitcoin.
This is a standart procedure required to help you stay safe from any fraudulent activity, especially bearing in mind that you have multiple related accounts on our website. Tim has been on top of your case and I can assure you that no funds have been confiscated or misplaced.
Upon reviewing the information you have provided and based on our refund policy, we have concluded that a refund will not be issued in this matter.
Please have a read through the above and let me know your thoughts. You have been a loyal customer of ours for many years and I really do hope we can put this all behind us.
All the best, Christina
Here is another reply from Tim Heath. FYI, the Skrill funds were never charged back. Skrill got suspicious and they were informed it was a casino I was sending funds to and denied his funds. I offered to split the difference with him but he ignored that request.This is after you charged back $30k on Skrill and frauded us? Please Jon, you are in the wrong here and we dont appreciate being blackmailed. You made a 2nd account and we had to verify it was you. Once we had done this you were able to withdraw your winnings, like any other casino. You only have yourself to blame that you decided to play, rather than waiting the 24hrs to verify your documents.
Tim
I told Skrill every charge was valid. They found out it was for a casino which is not my fault and neither of us got paid those funds. Here is the next email I got from him:
What exactly do you want us to settle? We have a right in our terms and conditions to kyc a player, which for those size of withdrawals we do. No coins were stolen or misplaced. You had access to them and after 24hrs, after your documents had been verified, you were able to withdraw the funds. Further, in subsequent withdrawals, you had already been kyced.
The peterpan account was fully verified, hence was able to deposit, play and withdraw.
So I’m lost why you think we should give you money, when we have followed our terms and conditions to ensure the safety and security of accounts.
So it lookslike he had a personal vendetta and then balked to Terms of Service. This took over a year and half to get a reply.
I am trying to settle for much less than I am owed and they are not budging.
I really could use the forums help. I am trying to be fair and equitable but you can see their lack of transparency. Their verification is not true as my other accounts are not verified and they paid me out a withdrawal prior to putting the security hold.
It took over a year and half to finally get a response at all from anyone. This is not a fair or equitable understanding. If need be, my deposit history on my other account. This will blow your minds over how much I have played and this is how I am being treated. They took 80 Bitcoin, some after the “Security Hold” and have refused to help me despite my numerous attempts.
I am willing to work them here but the lack of attention, transparency or equitable approach to this
has left me with no choice but to seek support elsewhere.I will be very gracious to those who help me strike a deal with Tim Heath and the BitCasino team.
Thanks, Peter Pan
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I will gladly compensate 20% of the funds I am due from bitcasino upon payment for their help
Here is my help:
BITCASINO MADE ME WHOLEAfter he received his 100 BTC he deleted everything and escaped!
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