Also, extra support staff wouldn't need to have complete access to user accounts. They could sort through all the emails and ask for more information (like signed messages) when necessary and kick it upstairs to Stunna or Edward when action is needed. That partly removes the trust issue but maybe there are other reasons for PD like the legal situation not to hire extra staff.
That is not such a bad idea . To have one member just sorting important mails and spam emails . And doing some basic support that doesn't require full access to ACP .
Its true that pd has that issue with support and atm that's the only issue about pd , just a slow support. I hope that gets sorted soon.
I offered this months ago for free, but they didnt accept it. I guess it is not so easy for them to trust anyone even with only the e-mails from users. Of course that can contain sensitive information too, so they have to be careful.
Yeah that is true. Emails from theirs customers can also be valuable asset and need to be private .
As i also said , its not that simple , just go ahead and hire more support staff .
yup PD has very support still no reply after 15 days
hope Stunna will hire some staff for support section to resolve this issue very soon.
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cheers
