Think its a global issue TXSteve, been spending my time figuring out whats causing it. I know for certain the disconnects are there, just trying to find the cause

Ahmed

because theres a LOT of funds on betarigs. its safer for everyone including you as customers if we keep as little as possible on-site. The more thats there, the more likely for someone to even attempt to hack the site, Should be something anyone involved in bitcoin is aware of. So many sites have made that mistake and ended up paying for it

Ahmed

I'll take a look into that, all rig renters that do make a ticket are compensated and we're even working on automated refunds for users to speed up the proces, these changes take time to test and roll out

Ahmed

hmm, thanks TXSteve, i'll check that out, thats definitely weird. Obviously to you as users it looks okay|sh but on our end that shows up as a big blip and something being offline. since we get different stats on the admin side

Ahmed

ive acknowledge the past 3 days were our fault. and i have and am willing to provide refunds where the customer made a ticket in the 24 hours.

Today: Flood on server
Yesterday: Network issues at DC
Friday: api server went down

Before that we have had no issues on our end that i am aware of even after triple checking.

Ahmed

EDIT: Infact lets call it 4 days due to timezones (I'm UTC so for some of you guys it might be a bit differrent)
But we'll say even thursday night - friday morning was api issues (i resolved it friday morning about 8am)

I'm not scamming anyone or saying you ask for a refund. Ive acknowledged EVERY situation where the rigs are offline due to our fault. any others are out of our hands and not our fault. i acknowledged that the issue last night was ours (even though out of our control), and the one today was also ours but occoured to some sort of flood hitting one of our servers

Ahmed

frontend appears to be online now

Ahmed

crispyato, i hate to break it to you but if the charts show its online and hashing then its hashing. if it doesnt its offline and its a betarigs or pool issue. im more than willing to accept where its my fault which today it is and even yesterday due to the flaky connection at the DC. but before that there has been no issue on our end and we wont refund unless proven otherwise


Ahmed

managed to get mining back up, trying to get the frontend functional again

Ahmed

working on it, seeing some kind of flood going on,

Ahmed

Ive checked it out. our DC had network issues which meant there was a flaky connection, Should be the last of it hopefully

Ahmed

its a rolling average between the last few rentals

dont think that was here. the api servers been fine since yesterday morning UTC.

Not sure though :/

Ahmed

naa it wasnt off on our end. the stats were offline but mining was fine yesterday. our api server went down
Ahmed

i know the wallet out again, will re-fill it again asap

Ahmed

blah back up. api server went down, mining was still fine. will get that sorted asap

Ahmed

fixed, that was a dumb mistake on my part. sent the BTC to the wrong wallet

Ahmed

mining is working fine

checking out the BTC withdrawal. did re-fill the wallet last night so withdrawals should have been okay
Ahmed

got that all sorted, re-filling the hot wallet now

Ahmed

Sorry for the late update, Experiencing some lag on the site and attempting to fix it, will refill the wallet once ive got that sorted

Ahmed