May I ask if you are using a VPN or TOR? That's could be the case of many promotion abusers
No i never ever used a VPN or TOR, always my german ip from Telekom. Do you work for sportsbet.io with your avatar? Would be nice if someone could look in my account, i was really shocked...
@Aantan
You sound like a square bettor so by all means they probably want your action.
![Cheesy](https://bitcointalk.org/Smileys/default/cheesy.gif)
Have you tried contacting customer support or used the live chat function?
You will more than likely yield better results than by posting here; where the mod has already stated that he doesn't have personal account access.
Please report back to this thread once the problem has been resolved.