Sahra, it's not a shame to have technical problems but the lack of communitcation doesn't make Hashie look good. In times when cloud mining services are in trouble you got get credit with good communication and transparency.
that is really well said, unfortunately alot of this new companies see it that they need to be perfect to compete with other places. If they got trouble they rather keep quiet and play it cool in hope of fixing problem. Sadly that action like you said makes them look bad no mater how good the intention was
Hashie was playing Frozen games with us, just be clear of whats going on, it'll be much more easier to accept then how you are now beating around the bushes
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