I had to wait ages for support emails from cryptsy over the new year, but I never had to contact BTC support.
Cryptsy took forever and I had given up hope by the time they sent an email. It can be really frustrating when each extra day waiting costs you money. Maybe they will get in touch if you wait long enough. I tried sending cryptsy repeat emails but it made no difference. They got round to it in their own time no matter how much I pushed them.