SEPA has arrived and the whole site is back up.
Still massively dissapointed in the customer service exhibited in this last 48 hour period.
We apologize for any delays which you may have experienced. We currently accumulated a backlog which we are now working to resolve as soon as possible.
Thats all fine to say now but its really not hard to keep your customers in the loop and answer support tickets quicker than 48 hours. One ambiguous announcement on facebook when your an active member of the community really doesn't cut it. Not when theres thousands of dollars in limbo.
Thankyou for sorting it all out though and I hope you will provide an explanation as to what happened.