With much excitement I signed up for the ANX debit card, ordering the max of 10 cards, and paying nearly 300 USD, plus loading my cards and express mail verification. I had to wait 3 months to apply as I need to switch power bills in my name.
I hold a USA passport but have permanent residency in Ecuador, meaning I have life time residency, government issued ID, and legal this is my tax residency, and KYC residency.
WARNING to all getting excited about ANX, ANX will refuse you without giving any reason at all and you may lose your money for your printed cards. I provided 3 photo IDs, me holding all of these IDs and a power bill from the government power company. I paid over 500 USD, and I still have not received back my money. I am here at the house waiting for an express verification that may never come.
I received the following:
"Thank you for submitting the verification documents again. Kindly note that we received all your verification documents as many as you described.
Unfortunately in this instance our external KYC vendor has not approved your application. The vendor does not disclose specific details as to why a verification request is rejected.
Our sincerest apologies but we can not proceed further with your verification request.
Apologies that we can not be more helpful.
Keith
Customer Support Team"
Ok bitcoin community, its not us, its "our external KYC vendor" that is screwing you.
We are refusing you without reason, or refund is the jest of it. Does this sound like what we as the bitcoin community should accept from our providers? I would expect a bank to refuse without cause. Bitcoins are about being transparent. For example, you have been denied because you are american, at least that I can understand, and I know not to refer USA passport holders to ANX.
I have no criminal record and good credit. Is it the color of my skin? Is it my country? They dont say, is this what we should expect from our bitcoin providers?
We need to stand up together and make sure companies like ANX cannot do stuff like this. ANX has the right to refuse, but they most certainly should give a reason, and not pass the buck onto "external providers".
I am in contact with the local bitcoin community, both in Chili, peru and Ecuador to see what can be done to make sure our block isnt discriminated in this fashion, and ANX will be brought up in a public forum of my bitcoin peers. I will state my name and not pass the buck on to external providers.
In the mean time use cation when applying for cards from them, as you may lose hours of your time. I am not going to go as far as calling them a scam at this point, but I am certainly out 500 USD that has not yet been refunded and it appears cards are in the mail.
In the very least I am owed 500 USD and an explanation of why I have been refused.
Anyone who was rejected by ANX when applying for a bitcoin debit card should apply for the
WageCan card instead, their approval process is much less complicated and you will most likely be approved.
Show Posts
