This will certainly be automated very soon along with many other features which are in the works and of course we want it automated right now but it takes some programming.  We had hoped at least 8-10 people wouldn't mind the little extra work to earn 100% rakeback and we were right which is fantastic news.  As always, we certainly appreciate your support and feedback and thanks to everyone who is receiving the 100% rakeback for a simple ticket and response!

If you actually think about it, it's really quite simple...alert us you are sitting at tables and alert us the next day and we credit you!  Several players have already received their rake back at 100% plus their VIP rakeback.  Not a bad deal.  Get paid to play!

Get Paid Up to 150% Rakeback For Ring Game Table Starters at Betcoin Poker

Get paid to play ring games at Betcoin.ag as a table starter of up to 150% in rakeback!

We are excited about the growth of Betcoin and to reward our great players we are offering a limited time rake back of up to 150% for ring Game Table Starters at Betcoin.ag at all stakes.

1. To qualify you must be the first player or second player to sit at a minimum of two 6 or 9 seat tables of any stake in No Limit Holdem or Omaha. Heads up tables do not qualify.

2. You must submit a ticket with Ring Game Table Starter in the subject line and the names of the minimum two tables or more that you are sitting at along with your username and table name.

3. A staff member will then confirm you by noting confirmed on your ticket. You must then play a combined minimum of 180 minutes at one table, both tables or any number of tables you choose.

4. 24 hours later please bump your ticket with the comment. Please review and a staff member will review and if you have met the requirements you will receive 100% of the rake back you have generated the past 24 hours.

5. You will also automatically receive the rakeback from your VIP status which is a minimum of 10% and up to 50% for a minimum rakeback of 110% to 150%.

There is no better place to play for value. Please let us know if you have any questions. This offer will run for a limited time and you must submit your ticket each day and meet the requirements to receive your rakeback.

You are very welcome and yes this is good news.  We will speak with Betcoin Paul with regard to your particular issue and he and all the staff work very hard to eradicate abuse even by some players that we think are highly trusted especially in situations of error.  If it was our choice, we would have INSTANT deposits with ZERO confirmations, Instant withdrawals, instant transfer and credit all players instantly whenever they submitted a ticket about an issue, but players are quick to abuse every aspect of what we want to provide, therefore we must perform thorough reviews.  We apologize for the delay and will work to resolve all issues faster but you can be assured whether it is a $250 FREEROLL or the $1 million GTD or anything in between we will always make things right.

Thank you very much for playing with us!

Hello fox19891989, congrats on your chips from the daily surprise box, tourney money can be used in the Betcoin specific tournaments in the lobby which are any tournaments with an mb buyin.  Thank you. 

As noted eloquently in this thread, there was an issue with the WPN connectivity that has been corrected.  Fortunately, it only effected the $250 FREEROLL and didn't pay out the winners network wide.  When an issue like this happens it effects all players on the Betcoin network and at this point there were several hundred players playing.  We immediately get overwhelmed with tickets and we work very diligently to get through them.  We will always make sure that everyone is taken care of.  This instance led to several hundred tickets and we understand that some people will complain and this is understandable but we will get to your issue and make it right.  

Betcoin Poker and the WPN introduce gone in 60 minutes tournaments

You asked and we listened.  This week Betcoin Poker and the WPN have introduced a new, exciting tournament type to our already diverse tournament schedule.  Gone in 60 Minutes Tournaments run alongside some of our existing tournaments and replacing some.

All of our other tournaments have hours of late registration but you have only 60 minutes in these to grab your seat before your window of opportunity closes!  For a complete list of the GI60M tournaments please view the poker lobby at Betcoin Poker.  Good luck!

Betcoin.ag Announces New VIP Player's Club & BONUS!

https://www.betcoin.ag/betcoinag-announces-new-vip-players-club-bonus-0

The Betcoin.ag VIP Player's Club features 19 levels and big rewards for casino, sports book and poker room play and includes a Daily SURPRISE BOX based on your level!



We are pleased to announce the Betcoin.ag VIP Player's Club providing you with the most rewards in the industry and a Daily SURPRISE BOX based on your level. Your rewards earn you many benefits at Betcoin and your play in the casino, sportsbook and poker room all increases your level. The VIP Player's Club can be found here: www.betcoin.ag/vip

The Levels
There are 19 VIP levels starting with Bronze III and ending with Master. Each level awards you with casino rewards which include lossback and betback, sports rewards which include lossback and betback and poker rewards which include rakeback and special tournament / promotion entry. BETBACK PAYS YOU BACK EVERYTIME YOU WAGER INSTANTLY!

How to Level Up
You level up by earning status points. Status points are earned in the casino and sportsbook with every bet placed. In the poker room status points are earned based on rake and the tournament fees. The amount of status points earned are as follows:

Casino 1 Chip Bet = 0.2 Status Points therefore 100 Chips Bet (0.1 btc) = 20 Status Points Earned

Sportsbook 1 Chip Bet = 0.1 Status Points therefore 100 Chips Bet (0.1 btc) = 10 Status Points Earned

Poker 1 Chip Rake = 6 Status Points therefore 100 Chips Raked (0.1 btc) = 600 Status Points

Rewards
Betcoin offers an industry leading amount of rewards based on your level in the VIP program including the following:

SURPRISE BOX - The Surprise Box is a random prize that a player is eligible to receive every day. The prize can be a number of things such as a Casino or Poker Bonus, Free Spins, Status Points, Betcoin Points and so on. To claim the prize a player must log into their Betcoin.ag account. The size of the prize depends on the VIP level and the higher the level the greater the prize.

Status Points - Status Points determine your VIP rewards level. Status Points are accumulative and do not reset ever. The more Status Points you earn the greater the rewards you will earn.

Betcoin Points - Betcoin Points are points that can be redeemed directly for chips or other great prizes. Betcoin Points are earned though various promotions and are used to pay out Rakeback in poker, Lossback in the sportsbook and Betback in the casino and sportsbook.

Rakeback - Rakeback is the amount of poker rake or poker tournament fees that the player gets credited back to their account. Rakeback is paid in the form of Betcoin Points.

Lossback - Lossback is the amount of losses the player gets credited back to their account in the casino and sportsbook. Lossback in the sportsbook is paid in the form of Betcoin Points. Lossback in the casino is paid through a Casino Bonus.

Betback - For every bet placed in the casino or sportsbook a percentage of that bet will be paid back to the player through a bonus in the casino and Betcoin Points in the sportsbook. The percentage paid back to the player is based in the VIP level. Betback applies to the casino and sportsbook only.

Casino Bonus - A Casino Bonus is a bonus that enables a player to play a select group of games for free. Each Casino Bonus usually has a minimum rollover requirement which must be met in order to receive the bonus chips.

Casino Free Spins - Free Spins in the casino allow a player to spin a designated slot machine for as many spins as they are awarded. Any winnings from the free spins are credited to the player's account.

Poker Tickets - Poker Tickets can be used to enter specific poker tournaments for free. 1 ticket gives a player free access to the designated tournament. A player can accumulate as many tickets as they want for a specific event and tickets can be used at any time for that specific event. You do not have to use the ticket the same day you receive it.

Where to find your status?
You can login to www.betcoin.ag, click your username in the upper right hand corner and then click profile. You will see a badge next to your name. You can also login to the poker client, casino or sportsbook click Wallet, Player's Club and Rewards Details.

Please visit the Betcoin VIP Player's Club at www.betcoin.ag/vip

Thank you for playing with us and good luck!

Betcoin Sports gear is now also available in the shop at https://shop.betcoin.ag

Click on the Betcoin Sports logo and you will see over 200 products featuring the high quality Betcoin Sports logo. 

We did improve and enhance the system and stopped the abuse immediately.  He then tried another form of abuse and we stopped that and this is exactly why he is complaining now.  He is complaining because he is no longer able to abuse the system in anyway.  That's what is unbelievable. 

Earn Betback and Lossback for Wagers placed at Betcoin.ag

Our new VIP program rewards you a percentage of your btc back to you for playing!  The new Betcoin VIP Player's Club is here.

The Betcoin.ag VIP Player's Club features 19 levels and big rewards for casino, sports book and poker room play and includes a Daily SURPRISE BOX based on your level!

https://www.betcoin.ag/betcoinag-announces-new-vip-players-club-bonus

VIP Player's Club Announcement Bonus
To celebrate our new VIP Player's Club we are offering a limited time 100% deposit bonus in the casino up to 1 btc. Simply deposit 0.05 btc or more today at anytime on 12/29/2014 or 12/30/2014, comment on this thread about what your favorite part of the bonus program is and submit a ticket at www.betcoin.ag/support with your username, amount deposited and VIP Player's Club Bonus in the subject to earn your bonus. This bonus will expire Tuesday, December 30 at 8pm EST.

Please visit the Betcoin VIP Player's Club at www.betcoin.ag/vip

We tried to discuss this privately with you, but you chose to make it public and in fact said that you will not speak privately about it and we do not mind addressing publicly with you, but if we are going to do it publicly it is necessary to share your information so we know who we are dealing with and can provide the proper support.  The majority of your wins were due to an error in the system and you were still paid out for them and you have received many emails for violating the wagering maximum rules for a particular wager.  Your account was suspended for abuse, you promised to stop yet continued again and then you complain about abusing the system even when you were sent an email informing you of everything that has happened.  And you still continue playing! 

Here is your timeline - Join, abuse, win big from a technical failure on our part, get paid (no problem it was our fault and 20 btc loss), abuse, get warned and banned, agree to not abuse, unbanned, abuse, abuse, win more, get maximums reduced for smaller markets and then complain and then still play with us!

Just unbelievable.

Betcoin.ag Announces Live 24/7 Chat and Ticket Support

We are proud to announce 24/7 live chat, ticket and email customer support at Betcoin.ag.


Many of you have seen the new Betcoin staff members signing into Betcoin.ag and at Betcoin.ag we are committed to continuing to improve and provide the best and safest experience possible. To that end, we are excited to announce 24/7 live chat, ticket and email customer at Betcoin.ag. We are training and staffing ten additional members to handle support and it will take some time for each member to be able to solve all problems but your issues will be resolved quickly and there will always be somebody there to assist you with the exception of a meeting or occasional breaks.

We thank everyone for your support and we are here anytime. This is the first step in improving support which will be followed by 24/7 phone support! We appreciate any thoughts, questions or comments that you may have anytime.

https://www.betcoin.ag/betcoinag-announces-live-247-chat-and-ticket-support

We must start this post by stating that we are very disappointed that we even had to take the time to research this.  The player abused the system on many occasions and even in his stated case was attempting to abuse the system and then posts this, yet continues to deposit and play with us.  It's very disappointing.

We had a chance to review your your post sbrzol aka Atizaki and we clearly see why you chose to leave out your BetcoinSports name as well as any identifying ticket numbers and this is because you have been warned several times regarding abuse of the system and wagering maximums.  In this instance, you have placed two bets on 23/06/15 on the game KIA Sorento - Meralco Bolts and then another two bets on 24/06/15 on the same game. One bet was cancelled on 23rd and another one on 24th. In both cases it has been clearly made out to you that due to the severe abuse of our Terms & Conditions your account has been limited to 250 mbtc bet amounts on lower tiered, less trafficed games. On that occassion you were allowed to bet on the same game again on the next day and the subsequent bet was cancelled and refunded. Also we have to mention that because of the two bet cancellations you actually saved over 100mbtc. Since you choose to write this in the forum, which we don't mind, we kindly ask you to confirm that this is your bet balance at betcoin.ag for the last six months:

Total Profit: mBTC 130,037.29 Total Stake: mBTC 103,433.80

The figures above show that you had won over 26BTC on betcoinsports.com which have been paid out to you, although as we later found out that these winnings were mainly from abusing our system by placing multiple bets on events that had already taken place and taking advantage of a flaw in our system that we had at that point when the sportsbook was first launched . You also forget to mention the countless emails we have sent to you for bets that we kept voiding due to you placing multiple bets on the same event trying to avoid the limits we have in place and by doing so violating our Terms & Conditions time and time again. We take abuse very seriously and we have taken appropriate measures to stop any further attempts from your side to continue profiting from your violations of the terms and conditions. We have been kind enough not to post any email correspondence we had as we believe issues such as this have to be dealt privately but we see your public act as a response to the limits we have imposed and to the cut in your attempt to take advantage of our website.  On top of all of this you still continue to deposit and play at Betcoin.  

This is very disappointing that we even need to respond to this.  Fortunately the far majority of our players know the quality of the service we provide.  

Thanks for taking the time fox.  Most of our players enjoy the privacy of the ticket system and live chat and then for us it is all tracked and tagged to your account therefore it can be referenced at a later date.  Additionally, we can anonymously incorporate answers into our FAQ's and knowledge base easier to be be shared with the community.  We certainly care here and are added a social media / forum specialist to assist with this. 

Than you for clarifying your situation with regard to the 2.5 as well.  We will be raising these limits for all sports soon and not just the major sports to 10 btc and even 100 btc soon.  Than you! 

Gogo ppp our sportsbook is very inviting and our 24/7 live customer support was utilized by several hundred people yesterday.  We respond to everyone and we are very fortunate to have a growing user base and customer base.  We are adding a ton more features to www.betcoin.ag including poker, sports staking, tournaments for sports, leaderboards and so much more.  It would be good to get in and enjoy the community now. 

More than 24 hours left from my 1st post.

I wont communicate with you privately, last time it took 3-4 days that you reenable withdrawal on my account.  
(I noticed that my account suspended I thought it is only a mistake so I waited 2-3 days before contact to you.  After 1 support ticket and half an hour live chat with two agent (2nd one is not read my conservation with 1st agent and ask/claim such thing that i wrote 10 minutes earlier, 2nd agent promised me that i would be able to withdraw within 1 hour, but, 16 hours later i had to contact you again to reenable withdrawal  , not to mention that 1 had to contact you at least 10 times ,    4-5 times i had to ask you to complete my withdrawal after 12-24 hours,   1-2 times to resettle my bets,( it was winner not lost), and 1 time you  set my withdrawal completed, i think because i was on holiday and not contacted you within 4 days only after the 5th day to where is my btc  )


So will i get back my bet that was a winner (that you refund)  or your "fair play" is not worth 37 USD (0.151 BTC) for you.  

The choice is yours.
[/quote]

What is your login name?  We would be happy to have one of our dedicated sports reps run through your entire questions, account and wagering history here.  Of note is that the wagering system is programmatic and without seeing your ticket or knowing your account I cannot assess your specific issue.  Based on your comments, it appears that you are specifically looking to place wagers on lines that are not accurate which no sportsbook would grant and the system would not confirm a wager like this, but again we would need to see your specific account.  Certainly, 37 USD (0.151 btc) is not an issue especially considering for major sports and matches we have raised our max to $2,400 (10 btc).  We look forward to your response.

On a side note the 24/7 customer support has been working out phenomenally well for the overwhelmingly majority of our players.  

We certainly appreciate you playing with us and always appreciate your feedback.

We have talked about this, but at this time it is not in the immediate future as we would like to be able to offer the bitcoin community, which will be the world community, a distinct place to play poker and not have to convert to another currency and back.  We believe as we have seen since we first launched more people will come and enjoy the great benefits of bitcoin, a currency that is borderless.

We are working on bringing Jackpot Poker to you and know it will be a great success.  We must make sure the reporting is proper and are working on this now.

Again, thank you for playing with us and please check out our 24/7 live chat customer support to handle your needs anytime. 

We appreciate this feedback and we are working on some exceptional community features coming soon!

Thank you very much for visiting us and the compliments.  This is the first time we are hearing about a slow load time for the homepage but we will certainly discuss this.  Thank you again and good luck!

Folds, we really appreciate you taking the time out of your day to leave us a comment and request that we can use this as a testimonial.  We strive to deliver the best environment for you to enjoy the benefits of bitcoin gaming.  We wish you the best and hope you have many more great days in the poker room and the casino!