Username : segobebek
Your time has been added. time received,thanks How can i get Xmr with playing this ? |
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The Question is  Why the OP not getting tagged by DT2 member?? |
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CEO Alan Booth on Customer Service Improvements
I have spent my first week identifying the major issues that need our urgent attention in order to fulfil our promise of delivering you a fast, secure and customer focused cryptocurrency exchange. Other than ensuring better infrastructure and security, delivering faster support response times is one of the biggest priorities.
In the interests of greater transparency, I wanted to share with you our ‘Customer Service Four Point Plan’ that will be delivered over the coming quarter. We want to demonstrate that we are committed to significant improvements to re-gain some of the ground we’ve lost due to our recent exponential growth.
1. Cryptopia Help Centre
We have just launched our Cryptopia Help Centre https://www.help.cryptopia.co.nz. The objective in launching the Cryptopia Help Centre is to help on-board and support new customers navigate the Exchange as well as provide clear, accessible and relevant information to existing customers. We are aware that our support response times need dramatic improvement and this tool will help some customers self-serve for basic ‘How To’ questions. This Help Centre is being added to daily so please let us know via Facebook Messenger if you’d like information on a particular topic added and we will do our best to do so.
2. Support system upgrade
We are working with a third party platform to implement a major ticketing system upgrade within the next two months to better manage our support enquiries. This will streamline many currently manual processes and better identify and triage urgent account issues. In the short term, we have just implemented a new ‘drop down’ for support queries that will reduce the wait time for urgent queries.
3. More staff
We are currently training another support team in the UK to ensure we can offer 24/7 support. They will be operational very soon and we have also hired additional local support staff (we are adding to both teams as fast as we can). All support staff will be solely focused on getting through your support queries and delivering faster response times in the near future.
4. Clear goals and targets
All of the above efforts amount to nothing without setting clear targets for the team to ensure we are 100% focused to deliver you better customer service. We are currently identifying fortnightly goals for the team to reach in order to reduce wait times for urgent issues within a 48 hour period.
We have a solid plan to deliver you a better customer service experience. Unfortunately, it does take time to ensure we are implementing long-lasting and effective tools for improvements that are scalable - so thank you in advance for your ongoing patience.
From our CEO
Alan Booth
Cryptopia CEO
02 March 2018 Fucking Cryptopia, tx deposit is success but zero coins on my wallet |
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this institution cant do nothing |
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Cryptopia is back online !
The planned upgrades have been successfully completed
Are you fucking kidding me. Success tx on deposit history but zero balance Nothing but a cheerleader for Scamtopia. Cryptopia is a scam. They've been saying they are fixing issues. They haven't fixed anything.  And Cryptopia fucking dogs and supporter still have confidence to make any news update about his scam exchanger |
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Cryptopia is back online !
The planned upgrades have been successfully completed
Are you fucking kidding me. Success tx on deposit history but zero balance |
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I agree with spreading the words about this project, also give the Dev team red trust on it
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Hopefully today the payment starts.
Stay calm and be patient.
I would like to thank the manager and the team of utrus if the payment happens today.
Yunus:admin The team starts working on it today, we didn't promise the bounty payout being today. KYC issues are being sorted out, after that bounties will be paid out. so, there is no payment for today? Yes there is no payment because utrust is scam project payment never happened because NoTrust is SCAM Project many people dreaming about bounty payment, but NoTrust will never PAID bounty Agree with you NoTrust will never paid to bounty hunter, shit project You are not making fud on this thread but you give us real info, this project is really scam so this is 100% scam ? And what should we do now ?? |
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Delayed here delayed there, scam here scam there....... Hurray
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The bounty Hunters absolutly Will not receiving the payment,because the manager has already take over the payment from dev for how own purpose
Do you mean that Bounty Manager has been already recieved bounty payment but keep it for his own? If so, can you please provide the proofs of your accusations? you can check on Jamal trust page, read it an you Will understand what happened here Menas really nothing to me. Ok he did something in the past. But don't you think if he could do it again he will be gone forever as bounty manager from this forum? So I don't think any of human being in cool head can do things like stealing the pool. I know there was issues even with investors from tokenpay side. but the fact is the bounty Hunters get nothing from tokenpay, and manager also cant give a explanation about it |
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The bounty Hunters absolutly Will not receiving the payment,because the manager has already take over the payment from dev for how own purpose
Do you mean that Bounty Manager has been already recieved bounty payment but keep it for his own? If so, can you please provide the proofs of your accusations? you can check on Jamal trust page, read it an you Will understand what happened here |
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The bounty Hunters absolutly Will not receiving the payment,because the manager has already take over the payment from dev for how own purpose
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If this bounty project is scam, all you can do is give red trust to project member and the manager
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Let's wait the Dev tim doing their job to distributed the payment
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This is a most worst Campaign ever
No explaination about tagged fake Facebook account,and the distribution is to much take time.
Ill wait till 15th, if ini that date iam not received my reward, i Will tagged manager and Dev with red trust
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Manny Facebook account tagged as fake profil. Wht the fuck going on here? Manager and Dev keep silent |
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This really distrubing me,with all this bounty payment issues
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When aion bounty participant get the payment ??
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I think will no any payment distributed to the bounty participant
Just read a few posts above. Manager said that payments will be during the week. I believe him maybe distributed after xmast |
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