@All: All pending balances were released, this issue was solved early today/

@mrtats: Thanks a lot for helping with the explanation! You are right, BetterHash estimates the value of one share based on data that it receives from the pool. Let's say we know all our users made 100 shares and the pool tells us it will send 5 ZEC (for example). The pool continuously changes this estimation (the amount usually increases) but it can also get down because of stale shares. An interesting detail: soon after a payment is received the fluctuations are higher; as we get close to the next payment from the pool all values become more stable.

Sorry for the late answer - we need to cover a lot of communication channels:  BitcoinTalk, Facebook and our ticketing system.


Daniel

Hi,

Anyone got an answer from Bittrex on ImmediateOrCancel orders?


Daniel

We heard about PhoenixMiner. Adding a miner means adding monitoring as well (speed, hash rate) - so it will take come time. If PhoenixMiner based (forked) from Claymore?

Most likely an antivirus database update. :/ It's hard to tell... To be honest I'm amazed BetterHash isn't detected as a virus that wants to take over the world.  Not yet, anyway.

Daniel

From our FAQ https://www.betterhash.net/faq/

My antivirus detects BetterHash as malware. Why?

Antivirus companies try to detect as much malware on your PC as possible; otherwise you wouldn’t buy their product. The competition between antivirus companies forced them to sometimes detect harmless files as “potential threats”. Let’s take a look at cookies: they are not evil at all. Sometimes websites store in cookies your browsing preferences so they can offer you a better experience next time you visit them. However, you will find a lot of antivirus and antimalware solutions consider them "malware". This is incorrect and the exact same practice applies to cryptocurrency transaction validation. Our suggestion is to report this as a false positive because:

a. You agreed to install BetterHash and it wasn’t deployed on your PC without your knowledge

b. You can deactivate it or stop using it at any time you like - and this is not something malware would allow you to do

c. BetterHash is also listed in the Add / Remove Programs applet of your PC, allowing you to remove it from there as well

d. You were informed about the way BetterHash works

An application should be considered "malware" only if it is installed on a user’s PC without their knowledge or with an improper description of it’s real actions.

Thanks a lot for you nice comments. We're very glad to see that our users appreciate BetterHash.

We have a lot of items on our to-do list. The timezone option was requested by many users and we'll add it for sure at some point. Unfortunately I cannot say when this will happen. We'll do our best.

Hi!

The shares issue has been resolved 30 minutes ago. The disk on the server where we keep our data for the charts was full, so your charts were being displayed incorrectly. As this was only a reporting issue, all your mining has been accounted for, so the next shares that will come will have an increased value, to catch up for the ones that are missing.

BTC withdrawals have been resumed.

Thanks for your patience and happy mining!
BetterHash Team

We tried for a long time to understand when this is happening. We'll issue a new update on Monday and I hope we'll manage to solve it. Until then, the solution would be right-clicking on the system tray icon, choosing Exit, then restarting BetterHash. Only BetterHash, not the miner.

We'll catch this annoying bug... 

Hi ClaudeDunn!

I'm not sure I understood correctly. Let's try the following. Click Stop and wait a few seconds for all miners to stop. Then please go to Settings / General and uncheck the following:

[ ] Miners start hidden

Then click Start again. This will allow you to see what happens "behind the scenes". Leave it like this for a while and, when this happens again, just take a look at the black command window and see if the hashing speed appears ok there. If you can see a hashing speed in the miner and zero in the app - then you need to restart BetterHash - it's simply a reporting issue that we're trying to catch for some time.

As long as the miner is running ok and it displays a hashing speed - then everything is ok and payment is on the way.


Daniel

This is clearly a good suggestion and I added it to our to-do list. We take our exchange rates from several websites and we'll see if we can parse for other currencies as well.

@viper357 - I believe we solved the bug. Please try the link below:

https://www.betterhash.net/download/BetterHash_2_36_Setup.exe

Hi viper357! We are aware of this issue and working on fixing it. Everything is correctly accounted, all mined shares appear in your online MyAccount. It's only a reporting issue between the BetterHash interface and the active miner. If you can open a ticket using the link below and attach two log files: "operation.log" and "operation_header.log" - it might help us solve it faster.

https://www.betterhash.net/#contact

Thanks a lot!

Daniel

Thanks - we're working on adding more mining algorithms now.

@bitcoinnewbie123: The "Confirmed balance" is the actual balance that is currently in your account. It is available for transfers to another wallet. The "Pending balance" refers to an amount that you will receive as soon as the mining pool will transfer the money to BetterHash.

We receive several payments from the mining pools each day. As soon as the payment is received the ETH is distributed to all accounts. Looking at the time you wrote this message on the forum I presume the balance already moved from "pending" to "confirmed" by now.

Daniel

As you noticed, we added 2FA. The next step will be adding more coins. After this we'll work on EUR and USD withdrawals.

Hi guys,

We are working on adding more coins. We don't have a time frame for when the next update will come, but hopefully very soon. Thanks for sticking with us!

Best regards,
BetterHash Team

Hi,

If this happens during benchmarking - my guess is that the miner didn't have enough time to start and report the hashrate. The latest release (2.31) adds an additional 1 minute while benchmarking in order to get a response form the miner.

If you already set up your miners and it stays like this forever on the Activity tab - there's a problem with the miner. You may get more info by going to Settings / General and unchecking "Miners start hidden". You may see a message on the black command prompt window. :/ Might be a driver issue, maybe...

Daniel

You clearly have a WiFi problem then. I experienced something similar while configuring my Antminer D3, which needed to be on a wireless connection. Other programs were not bothered by the fact that the network was unstable, while the D3 was always disconnecting and trying to restart. In my case the solution was to increase the distance between the wireless router and the wifi receiver of the D3. In your situation, unfortunately I don't know the answer.

All you need is a stable network connection; don't worry about the traffic - just make sure the net it's stable.


Daniel

@arlamelk: What do you mean by network crash? Miners only need a stable network - they don't transmit a lot of data.

---

Hi,

We released today an update. If your GPU was no longer detected you can try verison 2.31. If it starts working ok please let us know!

https://www.betterhash.net/download/BetterHash_2_31_Setup.exe


Daniel

@Reedtrullz: Please attach the log two files to a support ticket. I developed a special testing release that should help us catch the bug; it's most likely an unhandled access violation during startup.