Cointerra, when are you going to refund your customers? /your phone number directs me to your email and when i send you a message you simply ignore it. It ethically wrong to demand a pre-order payment upfront in full, with a limit of 7 days to send you the money. And then take so long to refund people. refund me cointerra.....

cointerra have not refunded anyone yet. They seem to be ignoring their refund customers. Sounds like a scam to me. It shouldn't take 4 days, nevermind 4 weeks to send that refund. The company is a joke. they have ignored every email i have sent since i requested my refund. 

I am also furious with cointerra. All i get is automated responses, they just ignore my email and facebook messages. were not the only ones.... alot of thier customers are still waiting to be refunded.

I chose to accept a full refund offered by cointerra, but they still have not refunded me, also customer service is a nightmare. no response to my persistent emails. 

The quote mentioned above turns my stomach after the stress caused and time ive spent trying to contact you through every means possible. At the same time slightly pleased some of the customer service team is still active.


Also, why is what i said about cointerra in any way surprising, looking on the comments on their latest facebook status,  i'm not the only one having this problems with Cointerra customer service and refund policy (or lack of). I thought it was common knowledge that cointerra has the worst customer service ever.  

Yes I am a newbie on here.... an angry newbie at that! but certainly not a troll. Order: GV9022. As soon as i receive my refund i will be happy. i do not have any bad intentions when talking about cointerra, but until i see my bank balance refunded, i will continue to explain what has happened in my situation.

Can anyone here tell me if they have received a full refund from cointerra? because i have yet to come across anyone getting their money back.

This is honestly (hand on heart) is the only non automated response (even though it looks like it may have been copied and pasted) that i have received from them since i accepted their refund offer. Funny how as soon as i mention my ignored cointerra requests on here I finally get a response by PM. It would have been a lot easier for cointerra to reply to my emails. there's plenty of them.  

When will i be refunded is all i want to know right now? Thats my main concern. I do not get any pleasure posting on here about cointerra, Im not the type to even bad mouth any company. Im simply doing it to ensure that I get my money back.

Please give me a call cointerra, on the phone number that i PM to you so we can sort this out.

I really do hope i'm not coming across like a troll because i am genuinely concerned about my money.

I have all the emails to prove to anyone here, how bad the cointerra customer service is. i don't work for anyone or any mining company. I'm just an ordinary cointerra customer worried he will never see his money again. I do not have anything against the cointerra miners and have never said anything negative because i can't comment on a miner ive never actually seen.

All i want is a full refund. Not much to ask for considering Cointerra offered me the full refund. i accepted the full refund... then nothing.... every email and facebook and twitter message has been ignored ever since. So instead of ignoring me why not just send my money back to my bank? whats so hard about that cointerra?  

Ok well i have PM you, lets see if you can get my refund finally sorted.

will be eagerly awaiting your reply.

I got the same offer but turned it down. I requested a full refund. They sent me an automated message saying your refund request has been submitted and being reviewed by our support team.

I've heard nothing since.

I email cointerra usually twice a day and heard nothing back ever.

Their phone number doesn't accept calls.

They are impossible to communicate with.

Ive even send messages to their twitter and facebook profiles.

So with no miner and no refund, I have no option but to take legal action.

Count me in!

the people above saying cointerra isn't a scam are not entirly correct....

I have ordered from them and place my order in early December, i requested a refund when they announced performance issues and the cost to run these machines.

They told me my refund request has been submitted..... and now continue to ignore every message that i have sent them since.

So as a result i have no miner and no refund.

If this means ive not been scammed then can somebody please explain what has happened. Because i certainly feel at this moment in time i have been SCAMMED out of my hard earned savings.

They don't even have the decency to respond to my pleas for my refund.

i'm now left penniless with no miner, how can you lot claim this is a legit company?

in my eyes legit companies reply to their customers messages.

All i want is a refund, it's not much to ask since their misrepresented sales tatics are illegal.

If my advice counts for anything, STAY AWAY FROM COINTERRA

they havent sent anything to meso i requested a refund and they still will not reply. other people seem to have recieved something but i feel like ive been scammed