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7 days ago I 've received response to my open ticket. In there you've sent the tracking number with the following note: "NB: Please note that orders sent out via SAPO parcel services and EMS may take two or three days to reflect on the South African post office's tracking system - please be patient if their system indicates that the package cannot be found..."Well, seven days later, the tracking system is not showing anything, and this is just another example how fluffy constantly underestimates lead time. I expect now another logical explanation why tacking is not active after "two or three days". Wouldn't be better (honest at least) to state that it may take two or three weeks?  It seems there is reoccurring theme here: the product may be good, but shipping logistics are ruining it. 100% - we are constantly and consistently being let down by crummy efforts on the side of the post office. We are working on solutions to this, and expect to have a major change to our logistics chain within the next two or three weeks. Your order should be tracking, though, I'll take a look tomorrow morning (it's 6:15pm here so everything's closed) and come back to you! Any update Fluffy? |
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I put my rig yesterday for renting, and someone took it for 24 hours , however i look at my cg miner this moring and it doesnt look to be connected to betarigs  is it normal ? Same problem here actually, 24h rent, no connection for the entire duration of rent. Additionally the rent is over for the last 16 hours and the site still hasn't released my rig yet. User "tomdif" has rented 2 of my rigs this way. Hey, at least you were renting it out cheap (as all recent newcomers are doing).  |
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7 days ago I 've received response to my open ticket. In there you've sent the tracking number with the following note: "NB: Please note that orders sent out via SAPO parcel services and EMS may take two or three days to reflect on the South African post office's tracking system - please be patient if their system indicates that the package cannot be found..."Well, seven days later, the tracking system is not showing anything, and this is just another example how fluffy constantly underestimates lead time. I expect now another logical explanation why tacking is not active after "two or three days". Wouldn't be better (honest at least) to state that it may take two or three weeks? It seems there is reoccurring theme here: the product may be good, but shipping logistics are ruining it. |
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Mux, please, add Blake256 algorithm! ))
Why? You do not understand something? Yes, I don't understand how people just ask for something without explaining the reasons for their requests... |
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Mux, please, add Blake256 algorithm! ))
Why? |
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For those who are asking why to rent from betarigs, here's an idea... Go to the Latest Altcoin website http://www.shiliwu.com/ and find a coin that has potential (and not on any exchange yet), then you get as much hash power as you can on Betarigs for 24-48 hours and mine that coin. Wait for it to hit an exchange and cash in. It's way cheaper than building and maintaining your own rigs - it requires much less money in advance...  |
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Are there any plans to implement renewal / extend of rented rigs? So I do not have to wait until they finish and rent them again. Just click "renew / extend" and choose time period.
Probably not. The reason is that rig owner may want to change the price for the next rental... However, I already suggested, the betarigs could email you an alert when rig is available to rent again. Hope mux sees this... |
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Feature Request:
As a renter, sometimes I want to rent a specific rig that is currently rented. It would be nice if betarigs would send me an email alert when that rig's current rent is over.
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Ordered from them on 11/29/2013 Still have not received my order. God luck! Yeah, good luck with openrigs shipping... BTW, if I were to order an open frame today from an US vendor, I'd be willing to pay US$129 for a 4-6GPU rig, including shipping to Canada, so roughly $99 for the frame itself. I might be able to do that for you today. Just depends on if you need 2 PSUs or 1... I was building a 1 PSU/5 GPU case for myself, but I am in no rush to get it done as I currently have it all in a wooden rig that I built. About to go recreate the new base that I designed last week when I made a vertical mount for someone. Here is a picture of what that looks like and this will be the new base for all of my future cases. It supports 2 PSUs and is roughly 24x10 in size:   PM sent |
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Okay, so, now we have to copy and paste ... continuing our conversation. Just for the reference: https://bitcointalk.org/index.php?topic=347756.msg5192212#msg5192212Quote from: ycsi on 2014-02-16, 16:45:14 Quote from: fluffypony on 2014-02-16, 16:12:11 If you've had your hardware for months and you wanted this "within a reasonable time frame" it would probably have been a good idea to choose a shipping method that doesn't have a transit time of well over a month...Smiley
Hey fluffy, I've been reading all this from the beginning and waiting patiently for my order to be processed. But, now I have to say something... Your last comment is not cool. If someone choose regular shipping over very expensive expedited services, you don't have to be a smart ass about it. Price, with regular shipping cost is acceptable for product like yours, but price with expedited shipping is definitely not very attractive. If that was my only choice, I wouldn't buy from you, for sure. Now, it appears that regular shipping takes months, not weeks, while your website portrays different picture. Excuses, like holidays, illegal strikes, etc, are just that, excuses. Not to mentioned that I haven't seen any warning on your website about these issues. There is no any indication that customs pre-clearance (never heard of this before) may take many, many days. Also, now that pictures of received parcels are out there, why don' you include one of them on your website, next to that nice infographics at https://openrigs.com/information/information&information_id=6From your website: Shipping via regular surface mail typically takes up to 6 weeks (longer if there are import delays at the destination country), and via courier typically takes a week or two at the most. Somewhat in the middle is EMS, which normally takes 2-4 weeks to arrive. Note that these timelines are from the day it leaves the country, and excludes the scheduling phase, fabrication, and customs pre-clearance.
All in, for standard items, you are looking at 14-30 working days for it to arrive, sooner if you opt for expedited shipping (EMS) or courier service (not available to all countries). In extremely rare circumstances parcels are held-up by customs at their destination country. In the event that a parcel is well and truly lost, don't worry, all of our shipping options include insurance, and we will replace your order free-of-charge once the relevant paperwork has been received from your local postal service. Our shipping is 100% transparent with various options available at checkout, but as we are shipping from South Africa you may need to pay for customs or import duties at the country of arrival.
For the record, my order is #1333 (08/01/2014). I have opened a ticket (XJP-LMXRU-597) with no response yet. That comment wasn't meant to be a smart ass comment - I was merely pointing out that there seems to be no correlation between his expectation and the shipping method. There was no mention of the strike on the delivery and returns policy because it only affected a portion of parcels by delaying their ability to be processed and track - there's no use warning people who are about to order, as by the time their parcel ships the strike will be over, and people who have already ordered won't go check the delivery and returns policy page for updates. Surface mail delivery is hugely unpredictable. We have a customer in Germany that received it via surface mail in 4 weeks. We have customers in the US that received it after 6 weeks. Thus, per the suggestion that has been made previously in this thread, we increased our estimated transit time for surface mail to 6-10 weeks to cover eventualities. I certainly don't begrudge anyone who chooses surface mail shipping, but then there has to be a correlation between the expected arrival and the shipping method chosen. Thanks for giving me your ticket number - looks like we have tickets getting flagged as spam, I thought we'd removed all the false positives but it looks like there are a bunch in there again. I think we're just going to turn spam filtering off for OpenRigs tickets for a while. First, I don't see how opening a new thread will solve anything, but you have your reasons that you don't have to explain. From your comment, I am expecting some response on my ticket today - nothing yet, and I guess your working day is over. I am confused with your explanation that 100s of tickets were marked as spam and ignored. I opened a ticket on your website, filling out the form at https://openrigs.com/information/contact and entering the captcha, so I don't get it how my ticket can be considered as spam??? Regarding the delivery expectations, let's use my order as example (#1333). When I placed the order on Jan-8, based on all info provided in old thread and on your website, my expectation was to have frame delivered within 9 weeks (worst case scenario, using regular mail). So, that would be by March 12th, correct? Now, as far as I know, based on the order status, my order is still in SAR, didn't leave country and I don't have any tracking number, nor ETA. March 12th is in about 3 weeks from now. It's not 4 or 6 weeks from now. So I suggest that you become more transparent regarding the delivery time and instead of talking about a few days for pre-clearance, be honest and inform future buyers that it may take even 3 weeks for pre-screening (customs check) alone. Here's my order's timeline, as pulled from the website today: 08/01/2014 Awaiting Bitcoin confirmations 10/01/2014 Processing and pre-fabrication 16/01/2014 Fabrication Aluminium has arrived (yay!), plastic is being moulded at the speed of soft thunder, and we're fabricating away! 29/01/2014 Shipped, pending customs check Your parcel has gone off to customs, who will now do a little x-ray (or whatever they do there) and a paperwork check to make sure all is in order. Due to the backlog that accumulates at customs over the December/January holidays, this may take them a little while, but they will process it and pass it on to the post office for final delivery as quickly as they can. Once that's done we'll be given tracking numbers, which we'll send on to you:) |
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still great fan of your service and happy to see it growth every day.
A little input from my side again:
There seems to be "worse rated (9/10)" rigs which are in the best rated rigs section which have more (1-2) reviews but were rented less. But my 10/10 rig doesnt show up because not all renters gave/give a reply...
thanks again for considering the input!
The algo is, first compute the average feedback score rounded, and then on the one with the same score, the number of reviews win. (Because they are many rigs with only 10/10!  ) Mux, I think you need to change the algo, as the current one favours short term rentals. Most stable rigs are rented for 1,2,3 days, and have potential to receive only one feedback for all this time. While, less stable rigs could get up to eight 3-hour rentals and 8 reviews in a 24-hour period... You should give more weight to total rented time, than number of rentals. |
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Ordered from them on 11/29/2013 Still have not received my order. God luck! Yeah, good luck with openrigs shipping... BTW, if I were to order an open frame today from an US vendor, I'd be willing to pay US$129 for a 4-6GPU rig, including shipping to Canada, so roughly $99 for the frame itself. |
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If you've had your hardware for months and you wanted this "within a reasonable time frame" it would probably have been a good idea to choose a shipping method that doesn't have a transit time of well over a month... Hey fluffy, I've been reading all this from the beginning and waiting patiently for my order to be processed. But, now I have to say something... Your last comment is not cool. If someone choose regular shipping over very expensive expedited services, you don't have to be a smart ass about it. Price, with regular shipping cost is acceptable for product like yours, but price with expedited shipping is definitely not very attractive. If that was my only choice, I wouldn't buy from you, for sure. Now, it appears that regular shipping takes months, not weeks, while your website portrays different picture. Excuses, like holidays, illegal strikes, etc, are just that, excuses. Not to mentioned that I haven't seen any warning on your website about these issues. There is no any indication that customs pre-clearance (never heard of this before) may take many, many days. Also, now that pictures of received parcels are out there, why don' you include one of them on your website, next to that nice infographics at https://openrigs.com/information/information&information_id=6From your website: Shipping via regular surface mail typically takes up to 6 weeks (longer if there are import delays at the destination country), and via courier typically takes a week or two at the most. Somewhat in the middle is EMS, which normally takes 2-4 weeks to arrive. Note that these timelines are from the day it leaves the country, and excludes the scheduling phase, fabrication, and customs pre-clearance.
All in, for standard items, you are looking at 14-30 working days for it to arrive, sooner if you opt for expedited shipping (EMS) or courier service (not available to all countries). In extremely rare circumstances parcels are held-up by customs at their destination country. In the event that a parcel is well and truly lost, don't worry, all of our shipping options include insurance, and we will replace your order free-of-charge once the relevant paperwork has been received from your local postal service. Our shipping is 100% transparent with various options available at checkout, but as we are shipping from South Africa you may need to pay for customs or import duties at the country of arrival.
For the record, my order is #1333 (08/01/2014). I have opened a ticket (XJP-LMXRU-597) with no response yet. |
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Mux, congratulations - 1.01 Gh/s currently rented!
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Checked around, and it seems that some 8 new coins have been launched in the past 2 days, with few more scheduled to launch soon.
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What's going on with scrypt mining today? Almost all rigs are rented out, ant the price jumped to almost 0.02/Mh/day EDIT: from the home page: Scrypt 0.12684 BTC Per Mh per day 932.82 Mh/s currently rented 19.74 Mh/s available |
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This person(s) has been renting my rig non stop and not paying. So my rig is not available to be rented, this is definitely a big problem and needs to be fixed asap.
I noticed something like that the other day (not only my rigs, but several others rented waiting payment from the same user). Is it possible to limit the number of unpaid orders/day/user to, say 2? |
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Mux, thank you for all the recent changes, they made things even easier than before. You are going to spoil us man!  Now, if I may suggest one further improvement; under Rental History>My own rigs rental history, is it possible to add a checkbox next to the Amount sent column (or something to that effect), for rig owner to mark payment as received? This would help in reconciling the payments. Ahah that's accounting stuff you're talking about! Maybe I should do some kind of CSV export... Meanwhile... Rig owners can now edit their price by BTC/Mh/day and mass-update the price of their rigs!CSV export would be nice... well, whatever is easier to implement. BTW, love this mass update feature and BTC/Mh/d option. Thanks! |
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Interested.
4-6 GPU
One suggestion/idea: the rear GPU supporting bar may be too far back for some shorter cards. Is it possible to have the support bar placed about an inch from the end of the PCI-e connector? That would provide universal support, regardless of the GPU card length...
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