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Hello,
I placed this bet 5919314 and while it was being processed the odd changed from 1.5 to 2.15. Instead of getting a warning about the odd that had changed, they simply accepted the old and smaller odd (how convenient...) instead of prompting me about odds be changing.
https://i.imgur.com/UWJNRYx.png
I tried to contact live support but they seem like bots. They said it is my fault having this option enabled "Don't accept odds changes" lool
This option only means that if the odd changes the bet isn't automatically accepted and the player need to reconfirm it<
It happened Feb 18, 2024, 01:49. Seems their support doesn't even know their rules.
https://imgur.com/a/oycBz1o
Accordingly to their support because I have the option "Do not accept any odd change", every bet is placed with an old Odd... https://i.imgur.com/0srzYvV.png
1st it makes no sense it would be a foolish scam
2nd I knew it wasn't like this so I exemplified it in a video:https://s9.gifyu.com/images/SF7AO.gif (some screenshots from it here-> https://imgur.com/a/B48pM8j)
Of course with this odd property (that I always had) I'm notified if any odd change and it obviously do not place any bet with an outdated odd - which didn't happened on the bet I'm claiming about 5919314.
I made a claim on trustpilot and here - I'll update if I got any updates. All I requested is to cancel this bet, because I didn't agree with any odd change and it was placed with an outdated odd as me and even their staff confirmed (https://i.imgur.com/0srzYvV.png).
$1000 is the total owed amount with this.
So far I can only talk to dumb support ppl on live chat and I got 0 answers through email.
I can't recommend this platform to anyone acting like this - this was the only issue I found within 10 days betting but the way that I'm receiving answers, and they are dealing with it isn't correct.
I placed this bet 5919314 and while it was being processed the odd changed from 1.5 to 2.15. Instead of getting a warning about the odd that had changed, they simply accepted the old and smaller odd (how convenient...) instead of prompting me about odds be changing.
https://i.imgur.com/UWJNRYx.png
I tried to contact live support but they seem like bots. They said it is my fault having this option enabled "Don't accept odds changes" lool
This option only means that if the odd changes the bet isn't automatically accepted and the player need to reconfirm it<
It happened Feb 18, 2024, 01:49. Seems their support doesn't even know their rules.
https://imgur.com/a/oycBz1o
Accordingly to their support because I have the option "Do not accept any odd change", every bet is placed with an old Odd... https://i.imgur.com/0srzYvV.png
1st it makes no sense it would be a foolish scam
2nd I knew it wasn't like this so I exemplified it in a video:https://s9.gifyu.com/images/SF7AO.gif (some screenshots from it here-> https://imgur.com/a/B48pM8j)
Of course with this odd property (that I always had) I'm notified if any odd change and it obviously do not place any bet with an outdated odd - which didn't happened on the bet I'm claiming about 5919314.
I made a claim on trustpilot and here - I'll update if I got any updates. All I requested is to cancel this bet, because I didn't agree with any odd change and it was placed with an outdated odd as me and even their staff confirmed (https://i.imgur.com/0srzYvV.png).
$1000 is the total owed amount with this.
So far I can only talk to dumb support ppl on live chat and I got 0 answers through email.
I can't recommend this platform to anyone acting like this - this was the only issue I found within 10 days betting but the way that I'm receiving answers, and they are dealing with it isn't correct.
We have investigated your request, and indeed, the bet was placed at odds of 1.5 and was accepted prior to the market movement. However, there was a lack of timely and accurate visual representation.
We sincerely regret this and fully understand your claim. We have decided to refund your initial amount of $1,000 in BCD. You can convert it to any currency and withdraw at any time. Thank you for your feedback.
Same thing happened to me last year, bet 400$ odds moved up and it still went through at lower odds.
Nobody helped me that time, vip host as well as support
Can u help me too?
