eu and west 1 and central1 are down. customers may start asking for compensation. been down for approx 1 hr.
Hello, the servers were not "down" the reporting was just stuck. If a rig is rented out and the renter's pool fails (most renters don't set backups) then MRR will drop your connection to MRR servers. This is done purposefully so that your rig can begin hashing at a locally defined favorite pool. If your renter corrects the problem then you have the ability to compensate the renter (if you so desire) without loss to you (you were hashing locally for yourself). If you have any issues, please open a ticket as we'll be glad to dig into your specific claim and or compensate any and all parties if necessary. Thank you!
Thanks!
However the pools were definately down as my miners did not default to my personal pool. They just stopped hashing as they had no "live" pool. Please note in my miners config I have your servers
1.EU
2. West1
3. Central1
I do not have space for a fourth pool, otherwise it`d be a personal pool of my choosing. As your severs went down, my miners stopped hashing completely, and did not default to my usual pool.
All three of my units reported that those 3 pools were dead. You are right though, after an hour they did restart and catch up.
Thanks again.
They will never default to your MRR pools because you are rented out. That's disabled until your rental is over. You would be much better served to use:
1. EU
2. East
3. Favorite pool.
So in your case, the renter's pool likely failed, your MRR pool is disabled and your local config had no other pools listed. However, with the settings above, your renter's pool fails, it tries East but won't connect because their are no working pools at MRR (renter's pool failed, your pools are disable) and so it hashes at your favorite pool (#3).
I hope this clears things up