MtGox.com and Butterflylabs.com are two cases we have to leave behind in the bitcoin community but must take back our BTC in order to do that and of course this goes more on case 1.....
Yeah, but because of that we got like new comers like GAWminers who doing a similar setup.
And now its like all these cloud service sites popping like with free stupid giveaways.
I think you should just consider that everyones celebrating new years eve. Continue it tomorrow maybe? If they dont respond by the end of the week then thats a huge issue.