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Casino Guru reviewed my situation, and now TrustDice casino are marked with BAD REPUTATION. Casino Guru asked to make video verification of my person. I already wrote that of course i can do it, without any problem. What a new reason casino will try to find to do not pay?! But now you can see that casino now have bad reputation, link here: https://casino.guru/trustdice-casino-the-player-s-account-got-blockedSo now my words became facts. So they now do what you to do this procedure. Do you think you will be able to do it?  This is taking longer than I expected, for sure, But good thing is that Casino Guru is giving everyone fair ground to prove that they are right. I can not do it, because it is impossible. Can not make this procedure with passport. Check it: https://m.likumi.lv/ta/id/155411-dokumentu-legalizacijas-likumspoint 7 . 4 |
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Casino Guru reviewed my situation, and now TrustDice casino are marked with BAD REPUTATION. Casino Guru asked to make video verification of my person. I already wrote that of course i can do it, without any problem. What a new reason casino will try to find to do not pay?! But now you can see that casino now have bad reputation, link here: https://casino.guru/trustdice-casino-the-player-s-account-got-blockedSo now my words became facts. |
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Casino Guru reviewed MY SITUATION and decided that TrustDice do not have reason to take my winnings. Casino guru asked for casino to make video vefirication. So we can again see that casino already lied here on forum that casino side approved theirs fake reason to do not pay winnings.
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TrustDice casinos are scammers who use a scheme to deceive players. They request KYC, after which they say that the documents are redacted and fake. They determine it from one photo. This is not even a doubt, this is a fact that they clearly see. Of course, to collect yours (in my case, my money). You write that I am blaming someone without evidence, so this is the fact that the account is blocked. And what do I have to prove that I have a genuine document? casinos completely ignore this fact from the very beginning, no one asked me for dor photos or anything. I don't expect to get my money back from these scammers. If they come up with fake reasons, close the account and simply ignore the players, it is clear that they will not pay until the last. I want to tell as many people as possible about this.
The fact is the third party e.g. askgambler is agree with Trustdice, third party mediate like askgambler or casinoguru will not scam because it will hurt their old reputation. What you're seeking in this forum then? it's always ended words vs words and it's not something new where the gambler didn't being honest if he was the one who fault. If you're really sure you're correct and not satisfy with their judgement, you have a way to sue the casino. i already asked, where askgambers sayd that i provided fake document? NO ANSWER. Not i can ask same about casino guru who still review situation in my complaint. You guys lie too much. |
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Yes, i wait for casino guru revies of this situation. But trust dice scam casino say that ASKGAMLERS where i do not given this situation and casino guru already made desition that i sent wrong documents. They lie everywhere.
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TrustDice casinos are scammers who use a scheme to deceive players. They request KYC, after which they say that the documents are redacted and fake. They determine it from one photo. This is not even a doubt, this is a fact that they clearly see. Of course, to collect yours (in my case, my money). You write that I am blaming someone without evidence, so this is the fact that the account is blocked. And what do I have to prove that I have a genuine document? casinos completely ignore this fact from the very beginning, no one asked me for dor photos or anything. I don't expect to get my money back from these scammers. If they come up with fake reasons, close the account and simply ignore the players, it is clear that they will not pay until the last. I want to tell as many people as possible about this.
The fact is the third party e.g. askgambler is agree with Trustdice, third party mediate like askgambler or casinoguru will not scam because it will hurt their old reputation. What you're seeking in this forum then? it's always ended words vs words and it's not something new where the gambler didn't being honest if he was the one who fault. If you're really sure you're correct and not satisfy with their judgement, you have a way to sue the casino. again you said somthing about askgamblers. and again i answer, i do not have any complaint on askgambers site. You are total fake scam |
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TrustDice casinos are scammers who use a scheme to deceive players. They request KYC, after which they say that the documents are redacted and fake. They determine it from one photo. This is not even a doubt, this is a fact that they clearly see. Of course, to collect yours (in my case, my money). You write that I am blaming someone without evidence, so this is the fact that the account is blocked. And what do I have to prove that I have a genuine document? casinos completely ignore this fact from the very beginning, no one asked me for dor photos or anything. I don't expect to get my money back from these scammers. If they come up with fake reasons, close the account and simply ignore the players, it is clear that they will not pay until the last. I want to tell as many people as possible about this.
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You need to understand, that i do not have any complant on askgamblers site and askgablers can not said nothing about my documents, like i asked to TrustDice Scam casino, where is screenshot.. No any answer. that only write that i provide edited documents and nothing more.
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Now when i sent photo and video of my docuemnts to Casino GUru. And Trust Dice Scam understand that fake reason are not good. They said, that if i provide non edited photo of my document, i alreasy sent edited photo to them. So to understand, i have my passport and like said casino i made some "edit" when i sent photo of my document to them. So again, need to understand, Casino said that photo are edited, but what a reason to edit photo of real document? It is absurd. Casino are total scam
I provided same document for casino guru and for TrustDice casino. But casino want to see fact which they created. I have real document and do not have any reason to edit any photo. TrustDice should be recognized as scammers who are trying to blame the player for gaining benefits and not paying winnings.
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Now when i sent photo and video of my docuemnts to Casino GUru. And Trust Dice Scam understand that fake reason are not good. They said, that if i provide non edited photo of my document, i alreasy sent edited photo to them. So to understand, i have my passport and like said casino i made some "edit" when i sent photo of my document to them. So again, need to understand, Casino said that photo are edited, but what a reason to edit photo of real document? It is absurd. Casino are total scam
I provided same document for casino guru and for TrustDice casino. But casino want to see fact which they created. I have real document and do not have any reason to edit any photo. TrustDice should be recognized as scammers who are trying to blame the player for gaining benefits and not paying winnings.
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Now when i sent photo and video of my docuemnts to Casino GUru. And Trust Dice Scam understand that fake reason are not good. They said, that if i provide non edited photo of my document, i alreasy sent edited photo to them. So to understand, i have my passport and like said casino i made some "edit" when i sent photo of my document to them. So again, need to understand, Casino said that photo are edited, but what a reason to edit photo of real document? It is absurd. Casino are total scam
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at casino guru topick TRUSTDICE SCAM CASINO MANAGER answered:
Hello Nick,
I'd like to highlight that the act of providing fraudulent documents itself violates our T&C. Any documents the player later provides, regardless of their legitimacy, will not change this violation.
3.9 We have the right to carry out "KYC" (Know Your Customer) verification procedures and access to your Member Account may be blocked or closed if you don’t complete KYC verification or we determine that you have supplied false or misleading information.
4.6 It's the responsibility of the player to ensure that all documents as a part of the KYC process are genuine. Faked or fraudulent documents provided may result in a confiscation of deposits and potential winnings of the player.
If you have any questions about the evidence and analysis we provided, please feel free to let us know.
Thank you.
TrustDice Team
So, now they say that i provided "edited" photo. Like that said i edited it without any reason, just edited. But now when i provide photo of same document but NOT EDITED :d now i already VIOLATED THEIR RULES> JUST THINK WHAT ABSURD WRITE THIS SCAM CASINO
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I am very grateful to you that you want to see an objective analysis of this situation. I sent 5 photos and video with passport. Unlike the casinos, which were able to identify some kind of fake from the photo. They took my money and they don't want anything more.
I have no personal experience as a customer of the casino, and I am not here to defend them. However, I am curious, how do you account for the fact that two impartial arbitrators reached the same conclusions in this particular case? First AskGamblers and now CasinoGuru. Both of them concluded that the casino acted within its rights according to its terms and conditions. It seems unlikely that two independent arbitrators would come to the same conclusion without strong evidence to support their decision which suggests that there may be some merit to the claims against you. I see one more paid message from trustdice. Where we can see any complaint from my side to askgambers.com? |
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This could mean two things, IMO, either CG internally --maybe by email-- asked OP to provide another evidences because the other ones are invalid, or OP voluntarily provided a video as evidence like what some of us here suggested.
I hope they do ask for a copy of documents from the complainant too alongside other things like video proof, otherwise if they relay only on documents provided by the party that's saying that they are forged, then there is nothing that could stop them from forwarding manipulated docs just in order to win the case They did. CG's representative finally made OP's replies available for public. Their position so far is that TD sent them the allegedly edited passport, which the arbitrator verified to be true, and they're now offering OP to upload another picture of their passport to double check from both sides.  OP, alol1986, if you're really the side being wronged on this case and your KYC is real. I think this is the chance where you cou offer to send video evidence alongside the new picture as requested by Nikolas.
Edit: I just realized from glancing at TD's ANN thread that OP also simultaneously opened a ticket to AskGamblers, which TD announced as clear based on the verdict given by AG's representative upon checking evidences given by TD. I am very grateful to you that you want to see an objective analysis of this situation. I sent 5 photos and video with passport. Unlike the casinos, which were able to identify some kind of fake from the photo. They took my money and they don't want anything more. |
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of course this will be good news for your users, but on the other hand people must understand that never cheat or abuse bonuses, I don't want to defend anyone but as long as this problem can be resolved properly then we will all understand who is at fault in this case, so now continue to be active in this thread providing any updates and also responding to all bad accusations about your site, so that users on your site feel safe and comfortable playing here  They will not responding to the accusation created in this forum since they were explain it before [TrustDice ANN] Re:Cease of Engagement on Scam Accusation board, but it doesn't mean they will escape about the complain or accusation, because they're ask the user to post the complain on third party casino site e.g. casinoguru, gamblingguru, etc. Each casino have their own way to solve the complaint, in this matter Trustdice tend to choose to solve the case with third party as the mediator. Because when someone create an accusation thread in this forum, it's always words vs words. Almost of the accuser don't want to being honest if they're cheating or abusing the casino, they only want to find the loophole to make more money. I don't see any reason for not trusting Trustdice. I sent reviews where players "from restricted territories" maka deposit and loosed money, but when they try to withdraw, casino but account with reason "restrcted terrotiry to play". Now i see that a lot of reviews of this site at trustpilot are from US, which is restricted territory. I think that Trustdice sent some fake evidence, but askgamblers do not asked something from my side. But casino guru today asked my passport photo, and of course i sent it in 5 photos with different angles and video of my passport, if casino guru will check it, it will be immediately clear that my document is real. It is totally brainless and ugly reason about some editing. What is the point of me redicting my passport photo? Just think a little (but casino followers do not want to think, that only want to say that casino scammed player with some REASON). |
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about 2 weeks ago (24.02) i registred my first bitcoin casino and this was Trustdice. I made first deposit without any bonus. And won for 0.03 btc to about 0.055. Made withdraw. Next deposit i made with bonus 75%, and after deposit about 0.02 bitcoin i won about 0.075. Made withdraw. this site blocked my account and stole all balance, paying only 25 usd(in bitcoin equivalent). The reason was that i sent them FAKE documents. Then when i tryed to know details and approve that my documents are real, site just ignored me. I already posted this, write compliant to casino-guru site.
Hello everyone, Recently we have encountered a group of organized abusers who systematically abused our Deposit Bonus. Aside from all using Deposit Bonus, their behavior follows the same pattern in terms of GEOs, and several other metrics (which are not publicly disclosable due to anti-abuse concerns). Upon examining submitted KYC documents, we have found consistent indications of document being tampered, and they all contain the same traces of photo editing. As some of them have opened tickets on AskGamblers and CasinoGuru, we are assisting both arbitrators to investigate this group of organized abusers and have provided all the evidences to both arbitrators at the time of writing. Regards, TrustDice Team Hello everyone, Just want to give you an update on the accusations from this group of bonus abusers. Upon reviewing the submitted documents, analysis and other evidences, AskGamblers has decided to support our original judgement that the player has provided edited KYC documents and has violated multiple T&C clauses. More detailed can be found here. Thank you all for your attention and support. We will always keep you posted  Best regards, TrustDice Team Please show us screenshot where we can see that askgamblers said that i provided edited kyc document? |
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Admin said that i edited document, but he only said it. no any evidence about it. It is fake reason do not pay money. But i see you are this casino followers who only try to say that i am some cheater. but, when i said i can easy approve that my document is real casino only ignore this fact. This is scam casino and nothing more.
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Yes i alreaddy posted in theme at casino guru that i can easy approve that i have real documents. I wait for casino guru reply about this situation.
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Yes, it is your sweet fantasies. the story that abuser make first deposit without bonus. Then abuser played slots. make withdraw and made with only 75% second deposit bonus. Then you said that i have 100% fake documents. But ignored that i said that i can not approve that fact the document. are real. Now you say that i am a part of any group of abusers. So i think people want to understand, how you think, i am real person or i can dissappear like your sweet fantasy? You write some inconsistent nonsense. And of course you do not want to review this situation, do not want to look at my documents. But now when casino understand that fake reason about documents are not good. That try to make new problem with my account, that i am a part of some group. Fake after fake.
The point is that the admin stated that you used some photo editing site to temper with the authenticity of the documents, and if that is true, it means they can deny the document from going through KYC verifications. But then also, the casino can find other ways to get you verified without the possibility of any manipulation from the players, and since the admin said there is a notice of a large army of abusers launching attacks on their bonus system which is something their cant take likely. Yes fake after fake. He can only said. but when i answer, i can sent video with me document he ignore it. He (TrustDice manager) only want to spam with some fake reasons and fake facts to do not pay money. Of course i do not edited my document. Why i need to edit it.. No any reason. I have real document and i can easy appprove it, but casino do not want to look into proofs. |
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Yes, it is your sweet fantasies. the story that abuser make first deposit without bonus. Then abuser played slots. make withdraw and made with only 75% second deposit bonus. Then you said that i have 100% fake documents. But ignored that i said that i can not approve that fact the document. are real. Now you say that i am a part of any group of abusers. So i think people want to understand, how you think, i am real person or i can dissappear like your sweet fantasy? You write some inconsistent nonsense. And of course you do not want to review this situation, do not want to look at my documents. But now when casino understand that fake reason about documents are not good. That try to make new problem with my account, that i am a part of some group. Fake after fake.
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