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That's the thing, I am not a citizen of the country in which I was born! This is normal practice in Estonia, Latvia and Lithuania. I was born in the Soviet Union (USSR) in Estonia before 1992.
Therefore, I do not have citizenship in Estonia. Anyone born after 1992 automatically receives Estonian citizenship.
For 5 days they could not resolve the issue of missing USD fiat and money. As a result, they gave a code for 144 dollars in the form of EUR fiat and again problems.
It would have been easier to charge it in crypto and I would have withdrawn it calmly without any problems.
I'll wait until tomorrow. If my documents are not accepted, I will write appropriate reviews in the profiles of representatives on this forum.
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I'm from the EU. ID card of a new format.
Here is the response from live support: Since we no longer accept residence permit, please upload id card, passport, or visa.
Well, the picture you showed is not a national ID. And as they wrote, residence permits are not enough in their eyes. The ID you showed is exactly that, a long term residence permit for the EU. It's missing stuff which is shown on regular ID/passports. If your citizenships is actually Japanese you must have a passport or a mynumber card, especially when living abroad. Are you seriously? This is an Estonian ID card. This is not my document, from Google photo (I have the same ID card). This is a European document that is valid in the European Union! |
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They gave me a code for 133 euros and again there were problems, now I can’t go through verification to withdraw funds! The application does not accept my document (EU ID card).
I wrote to online support, they said to wait 1-2 hours, the team will check the documents manually.
When I verified my ID is also took some hours, that's normal sometimes. That's why, when I play at sites that mostly require KYC, I do the verifications mostly even before my first deposit ever. If I have this done already there is no reason to delay future withdrawals and often enough it also gives some better bonuses occasionally which you wouldn't get without KYC. They told me in the chat that they rejected my document! They ask me to upload another document, but I only have an ID card. I have a new ID card, received it this year. They don’t want to accept it, they ask for ANOTHER ID card or passport. What kind of ID card? I saw you writing in the Russian local board, I guess this area is ok, though you said it an EU ID. From the EU only France is a restricted region and not permitted to play at BC. Hopefully your's in not from there. When I did KYC at this site I entered my Japanese residence ID, even though I am German. After some hours it got accepted. I'm from the EU. ID card of a new format. Here is the response from live support: Since we no longer accept residence permit, please upload id card, passport, or visa. |
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They gave me a code for 133 euros and again there were problems, now I can’t go through verification to withdraw funds! The application does not accept my document (EU ID card).
I wrote to online support, they said to wait 1-2 hours, the team will check the documents manually.
When I verified my ID is also took some hours, that's normal sometimes. That's why, when I play at sites that mostly require KYC, I do the verifications mostly even before my first deposit ever. If I have this done already there is no reason to delay future withdrawals and often enough it also gives some better bonuses occasionally which you wouldn't get without KYC. They told me in the chat that they rejected my document! They ask me to upload another document, but I only have an ID card. I have a new ID card, received it this year. They don’t want to accept it, they ask for ANOTHER ID card or passport. |
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Good luck! I hope your issue with bc.game gets resolved as soon as possible. It's the first time I've heard about such a problem on BC.game. What if you don't even realize your USD is gone? It's no longer in your account. Hopefully, if this gets settled, you'll receive some compensation. These kinds of errors are difficult especially if you have a large amount of money in BC.game and you don't realize it's being deducted. Hopefully this kind of problem won't happen to anyone.
This is most likely a display problem in the account, as BC.Game has already confirmed that the USD have been credited and should be available to the account. This also happens from time to time with exchanges (we have just discussed a similar case with Kraken in our German-speaking area), so it should not be that unusual. However, I think it's very good that the support team reacted quickly and has already initiated the solution steps. Of course, it is still annoying. In 2 days nothing has changed, as there was no USD fiat in my account, and still isn’t. 3 days have passed and the issue has not been resolved yet. Support promised to resolve the issue within a maximum of 72 hours, but they assured that it would be resolved before this time. 4 days have already passed, no changes. Live support sometimes doesn’t understand the situation. 5 days have already passed, no changes. They gave me a code for 133 euros and again there were problems, now I can’t go through verification to withdraw funds! The application does not accept my document (EU ID card). I wrote to online support, they said to wait 1-2 hours, the team will check the documents manually. |
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Good luck! I hope your issue with bc.game gets resolved as soon as possible. It's the first time I've heard about such a problem on BC.game. What if you don't even realize your USD is gone? It's no longer in your account. Hopefully, if this gets settled, you'll receive some compensation. These kinds of errors are difficult especially if you have a large amount of money in BC.game and you don't realize it's being deducted. Hopefully this kind of problem won't happen to anyone.
This is most likely a display problem in the account, as BC.Game has already confirmed that the USD have been credited and should be available to the account. This also happens from time to time with exchanges (we have just discussed a similar case with Kraken in our German-speaking area), so it should not be that unusual. However, I think it's very good that the support team reacted quickly and has already initiated the solution steps. Of course, it is still annoying. In 2 days nothing has changed, as there was no USD fiat in my account, and still isn’t. 3 days have passed and the issue has not been resolved yet. Support promised to resolve the issue within a maximum of 72 hours, but they assured that it would be resolved before this time. 4 days have already passed, no changes. Live support sometimes doesn’t understand the situation. 5 days have already passed, no changes. |
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Good luck! I hope your issue with bc.game gets resolved as soon as possible. It's the first time I've heard about such a problem on BC.game. What if you don't even realize your USD is gone? It's no longer in your account. Hopefully, if this gets settled, you'll receive some compensation. These kinds of errors are difficult especially if you have a large amount of money in BC.game and you don't realize it's being deducted. Hopefully this kind of problem won't happen to anyone.
This is most likely a display problem in the account, as BC.Game has already confirmed that the USD have been credited and should be available to the account. This also happens from time to time with exchanges (we have just discussed a similar case with Kraken in our German-speaking area), so it should not be that unusual. However, I think it's very good that the support team reacted quickly and has already initiated the solution steps. Of course, it is still annoying. In 2 days nothing has changed, as there was no USD fiat in my account, and still isn’t. 3 days have passed and the issue has not been resolved yet. Support promised to resolve the issue within a maximum of 72 hours, but they assured that it would be resolved before this time. 4 days have already passed, no changes. Live support sometimes doesn’t understand the situation. |
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3 days have passed and the issue has not been resolved yet. Support promised to resolve the issue within a maximum of 72 hours, but they assured that it would be resolved before this time.
I once failed to withdraw my balance in fiat but my balance was returned the next day. Is your transaction still in progress or successful? If successful, you can check it because there is a TXID for every withdrawal that is considered successful USD fiat disappeared from my account, I did not withdraw funds. 3 days have passed and the issue has not been resolved yet. Support promised to resolve the issue within a maximum of 72 hours, but they assured that it would be resolved before this time.
BC.Game support is also active here in the forum. Have you already tried to contact them? The account was particularly helpful with scam accusations and also helps people with problems here in this thread from time to time. However, technical problems can often take longer than you originally thought. A message from support saying "sorry, it will take a while" would of course be very helpful. But I hope the problem has been solved in the meantime and you have access to your money? I contacted 2 representatives on the forum, only one responded. I don't have access to the money because it disappeared along with the USD fiat tab. 72 hours have passed and nothing has changed. |
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Good luck! I hope your issue with bc.game gets resolved as soon as possible. It's the first time I've heard about such a problem on BC.game. What if you don't even realize your USD is gone? It's no longer in your account. Hopefully, if this gets settled, you'll receive some compensation. These kinds of errors are difficult especially if you have a large amount of money in BC.game and you don't realize it's being deducted. Hopefully this kind of problem won't happen to anyone.
This is most likely a display problem in the account, as BC.Game has already confirmed that the USD have been credited and should be available to the account. This also happens from time to time with exchanges (we have just discussed a similar case with Kraken in our German-speaking area), so it should not be that unusual. However, I think it's very good that the support team reacted quickly and has already initiated the solution steps. Of course, it is still annoying. In 2 days nothing has changed, as there was no USD fiat in my account, and still isn’t. 3 days have passed and the issue has not been resolved yet. Support promised to resolve the issue within a maximum of 72 hours, but they assured that it would be resolved before this time. |
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Has anyone else experienced issues with withdrawing the bonus after completing the wagering requirements? If so, please let me know. Thank you!
The bonus no longer works. I sent your referral link with the code to my friends, none of them received the bonus. |
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Good luck! I hope your issue with bc.game gets resolved as soon as possible. It's the first time I've heard about such a problem on BC.game. What if you don't even realize your USD is gone? It's no longer in your account. Hopefully, if this gets settled, you'll receive some compensation. These kinds of errors are difficult especially if you have a large amount of money in BC.game and you don't realize it's being deducted. Hopefully this kind of problem won't happen to anyone.
This is most likely a display problem in the account, as BC.Game has already confirmed that the USD have been credited and should be available to the account. This also happens from time to time with exchanges (we have just discussed a similar case with Kraken in our German-speaking area), so it should not be that unusual. However, I think it's very good that the support team reacted quickly and has already initiated the solution steps. Of course, it is still annoying. In 2 days nothing has changed, as there was no USD fiat in my account, and still isn’t. |
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We would like to thank everyone for your participation. The raffle will close at 18:00 (GMT), after which you are still welcome to answer the survey, but you will not be added to the draw list. AB de Royse777 (Escrow) will soon make a new post about the next steps regarding the draw. As I see, I’m not the only one in favor of dividing $500 among several people. Can you make a giveaway for several people? +1 More winners from the prize pool would be great! $100 each maybe  $100 each for five members is great. |
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We would like to thank everyone for your participation. The raffle will close at 18:00 (GMT), after which you are still welcome to answer the survey, but you will not be added to the draw list. AB de Royse777 (Escrow) will soon make a new post about the next steps regarding the draw. As I see, I’m not the only one in favor of dividing $500 among several people. Can you make a giveaway for several people? |
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Yes, they are already looking into my issue. Support confirmed. that I have 144 dollars in my account, but there was some error with USD fiat and it disappeared from my account.
Live support also requested screenshots and videos, I sent them all. The agent has created a technical support ticket and now has to wait up to 72 hours for the situation to be resolved.
Good luck! I hope your issue with bc.game gets resolved as soon as possible. It's the first time I've heard about such a problem on BC.game. What if you don't even realize your USD is gone? It's no longer in your account. Hopefully, if this gets settled, you'll receive some compensation. These kinds of errors are difficult especially if you have a large amount of money in BC.game and you don't realize it's being deducted. Hopefully this kind of problem won't happen to anyone. Thank you. Nothing has been decided yet. Live support said to wait up to 72 hours, but most likely they will resolve the issue sooner. |
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