I was a very active trader and sold all my mined coins at Koinex since they had tighter spread, instant withdrawal etc....all was well until I tried to withdraw INR to my bank account. I made 3 requests in total (Feb-18), one was done the very next day and the other two are pending for more than a week now. Opened support tickets, sent bank statement to prove I haven't got them, sent tweets and fb messages. No response.
They keep adding new tokens and I guess the employees ride the dump and make some quick bucks..I was very happy with how everything went with this exchange, but their customer support really blows.
Now, I wil consider myself really lucky if I get my 22k+ INR Edit: 3rd March 18 , They have addressed the issue and responded to my mail. Looks like there was a huge amount of withdrawal requests made on last weekend when there was 'free trading' going on... They have promised to process all pending payments by monday 5th March.
Edit: 10 March 18, I have received full payment, but the delay was not very 'professional' or competitive while many exchanges offer instant withdrawal.