It seems as though there is a predominant attitude about people trying to do business that most people are scammers. We have run into this time and time again, accusing us of running "dirty" money or stolen goods. We put ads or offers in various places saying "vetted buyer" and "respected escrow" and still get negative comments from people that don't even want to do business. They would just rather demean and abase and not add any positive thoughts. I will say that we have had pretty good success in spite of the naysayers. Doing business in this way is new to most people and seems foreign. But we have plodded through and have achieved a success that has proved that not all are wrong.
There are people all over that are looking for honest services, and we have carved a niche for that entity. We know that there are scammers out there, but we are working to elevate us to a position of reknown. Not all offers are scams!
Not all offers are scams, of course but the problem is that many are and since we are dealing here with eCommerce or the digital world there is a need for an entity to first established a good track record or a trusted brand before many will trust doing business with you. And with all the scams around this is just a natural and expected reaction from many people who have been victimized by scammers online and even offline. We are living in a trust-less world and this is partly one reason why Satoshi Nakamoto invented the blockchain technology. Good thing that despite all the odds the business you are talking about still managed to make it through...and now you are all ready to take advantage of the goodwill the business was able to established so far. Congrats.