Just re-adding the avg lines.

Ahmed

There's a block explorer being developed by xawksow. When he finishes ARG and SRC will be added to it.

Ahmed

Okay thats fine. Neosaan. pm me the txid and the rental id and ill give u your refunds.

Ahmed

Was the payment the correct amount? Also nice spot. Let me fix that we extended the time to 1 hour when we were moving payment processors and i must have forgotten to change it back on the other page

Ahmed

both

also if people were to contact me regarding any issues they have with betarigs. I'd be more than happy to help them and resolve the situation if possible. If you want then we can discuss who didnt like what. Just ump on betarigs.freshdesk.com and we'll chat there that way i can ticket all the issues that you bring up

Ahmed

However there needs to be a fair level playing ground. Dont forget prices have been massively inflated over the past week due to the positron launch and other new coins. To make it more fair. I'll cut the fee down to 0 until the changeover. That's as fair as i can make it

Ahmed

because it cant work like that. We're refunding at the price the rig was rented at. You can get some pools with huge profitability and ones with insanely low profitability. (For an example. One pool closed down today which had 600 hours to find a BTC block).

We cant do a system like that and be fair due to too many factors out of our control

I do understand what your saying. If the rig's were not mining on the rig owner's pool i would certainly understand and i would in that case refund the rig owner's out of my own pocket. which i have done on many occasions.

Ahmed

Okay here's the answers.

To speed this up make a ticket with your rig id and we'll add time and make refunds

Rental's are refunded out of the rental funds. Why? Because the rig ends up hashing on their own pool. So they arent losing much. If we took massive % cuts in fees then i couldn understand asking us to cover the costs. But we dont.

The day of the transfer to our own servers was set a couple of days ago as the 27th. After that we're aiming to have 100% uptime. We can't manage something that is out of our control. (Which this is since the main portion of the site is on mux's servers.). Since someone here was so adamant on asking us what happened. Here it is. Our hosting providers has charged us 3x the standard cost of the server's which we've obvs paid just to keep the site online until we can move ASAP.

Why the hosting is shit. The servers the site is hosted on belongs to mux. He's used a french hosting service of which none of the betarigs team speaks french. So its difficult to communicate with the hosters which means its damn near impossible to solve these issues besides coughing up the money they keep constantly asking.

Ahmed

All sorted for now with our hosting provider. Now just waiting on them to bring it online

I know. i truly am sorry that this keeps happening. We also want this to be over and done with.

Ahmed

We're working our hardest to get the servers back online. Please bear with us. Everyone will be refunded accordingly.

Ahmed

These ones that are offline are on mux's servers. Not on our own. We're moving to our own on the 27th.

Ahmed

Having an issue with our hosting provider again. Let me try and work it out and get the site back online

Ahmed

It's a bug from since mux ran the site. We'll have a fix in place soon.

the failover pool goes into your rig settings on your antminer.

Ahmed

When you add your rig to the site you will recieve a URL, username and password to use. You input those into the antminer. This will connect it to betarigs. When the rig is rented the proxy will open and your antminer will fullfill the rental.

Ahmed

Yep i know. Give me a few. will be fixed

Ahmed

Online now. Was some slowness on the site which is more or less sorted

You can open a ticket now. Site's going to be rough up until the transition to our own hardware on the 27th but should be usable till then.

Ahmed