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Someone has posted a bit of advice + photos on how to push the heatsinks back in place and plug the fan power cables in with a screwdriver. Might help someone
http://forum.kncminer.com/forum/main-category/hardware/36889-super-jup-s-arrived-major-issues-knc-we-need-a-public-response-asap/page2
http://forum.kncminer.com/forum/main-category/hardware/36889-super-jup-s-arrived-major-issues-knc-we-need-a-public-response-asap/page2
I've ordered Neptunes for 20'000 US$. That's the price of a decent car. If I order a car and it got delivered with the wheels stuck on the car and held by nothing but some break fluid, I'd sue the producer to hell. And with the current laws in Europe, this what KnC has done would be considered a fraud. If you are living in Europe, you have the possibility to file a fraud complaint.
Alternatively, you could choose the milder form and send them a notice of defect. However, this would enable them to protract the proceeding until god-knows-when. However, a repair would in most cases be unacceptable due to the nature of the mining: In a couple of weeks, a repaired device would be worthless.
So the best one can do is: Send it back without any attempt to repair it and ask for an immedeate refund.
Meanwhile, I have asked for a refund - after what I have seen, I really do not have any intention to get some of their miners. If they do not send me back the money within ten days, I will file a legal complaint.
The problem with the die0 issue last year was that it's almost impossible to explain to someone non-technical what the problem was. You couldn't "show" the damage, so regular people could not help.
It's pretty clear with this frankenshit monstrosity it's a bunch of garbage, with bits falling off it.
So this time, people can get in contact with Swedish consumer protection organisations, show them some pictures and let them take care of KNC. Talking about suing KNC is a waste of time - they have millions to defend themselves. But the Swedish government can make knc's life miserable if they are caught shipping faulty garbage of a very low standard.
KNC are mining $300k a day, over $2million a week. The cheap bastards can afford to resolve all this, no problem. But if you deal with knc's CS directly, they'll try to screw you over. My advice is to get others involved and don't let knc push you around.
P.S. What coolermaster heatsink is that? Hyper 212? Whatever it is, you can bet it's cheaper than an arctic i30. Because one thing you can always say with certainty about knc - they are cheap.
In their T&C they write:
"5.1 Returns are only accepted upon the prior approval of KnCMiner. In the event of a return, KnCMiner is entitled to make deductions due to any deficiencies. KnCMiner is entitled to request and require the Purchaser to grant KnCMiner opportunity to conduct inspection of the Products prior to accepting a return. Any return cost will be charged to the Purchaser, unless the return has been subject to the prior approval of KnCMiner."
So basically: If your miner is not in a working status, let them know this immedeately. Grant them to receive them for an inspection. If they do not come - their bad. So if they then do not accept a return in a written form and if they do not accept to bear the costs, I would file a lawsuit. This is easily done: Go to the next policestation, file the complaint, that's it. Ask that you, as part of the investigation, be all the times informed about every step the authorities do. If you, as a customer, are located in Germany, for example, you can file the suit according to (EG) 593/2008 in Germany. Then they have to deal with it. If you are living in Portugal, you file it in Portugal. Now in their T&C, they write:
"13.2 1 This Agreement shall be interpreted and applied in accordance with Swedish law, without regard to any conflict of law. Any disputes are to be settled by ordinary court in Sweden where the District court of Stockholm shall be the first instance."
However, the Marknadsdomstolen in Sweden made decisions that this is void under certain conditions. The fact that KnC delivers unusable material is such a condition. KnC already tries in its blog to blame the transporter. However, not preparing a miner properly for sending internationally definitively is under the warranty of KnC.
Send a copy of your complaint to http://www.radron.se as well as to http://www.konsumenteuropa.se/ and your local consumer protection organisation. The more, the better...
