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Ok, you need to elaborate on this. Starting freom how is JET backed? And i am assuming you have a way show audit of the reserve that's backing JET.
JET doesn't exist in the blockchain. It's an in-house coin. I don't see a point in this. You said we can print more JET. There's nothing like printing here since it doesn't exist in the blockchain. We just assign the value but we are liable to give you USD when you want to exchange. |
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Is it mandatory to fill in my personal information like First Name, Last Name, Date of Birth before can using my account after registration?
If it mandatory, it is like a basic KYC level to be allowed using Coins.game.
Can a user skip that step in registration procedure?
It's basic info we ask before you deposit. Full KYC is barely asked. Unless find suspicious activity, we wouldn't ask anyone to submit KYC. |
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I am from Nigeria, and like I explained before, the fiat currency for Nigeria is NGN , and this I can find when I search on the display currency bar, for a better understanding of what I mean, I took a shot, sometimes, pictures explain things better than words  Unfortunately, we don't have the NGN deposit method available now but we are working on implementing that. For the time being, you can try with cryptocurrency. |
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A little short on communication at times but overall they are well worth dealing with.
I wouldn't call it a short on communication. You didn't submit KYC which caused the delay. Otherwise, it has been sorted long ago. Epic! This basically proves how legitimate this site truly is. It's good to see their team being so active and resolving complaints like yours effectively and efficiently within this thread.
We are always open to solving any issue and legitimate accusation. Thank you a lot for the nice words. You are very much welcome to coins.game, hope to see you there. Anybody know why I can't find same on the fiat deposit list ?
Can you please share which country you are from so that I can ask the team what's wrong with that? |
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That's the common thing when players write a complain against a platform. Most of the players does not write the full story. They write their part which makes them look like they are the victim. This is why we always asks for screenshots, chat logs and other information from the players. You might see these things in the future as well. It will be best if you prepare yourself already.
I see. Thank you for alerting us. Casino Guru is a good source for Casino review. They are well known for providing good reviews and mediator services. Coins.game team should have an active representative in Casino Guru. The ratings of Coins.game will gradually decrease if all the complaints close as unresolved.
Thank you for the recommendation. We are stepping up and will surely find a way. as long as I think it will worth the risk.
We are always open to hearing your suggestions so that we can make it more exciting for you. |
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Yes once I found a free vpn and then connected via Japan the verification went through smooth. I will see now if the withdrawal gets processed.
EDIT: Upon attempting a withdrawal I had an 'Error Contact Support' message. Support say 'Please wait 48 hours for your account information.'. I have no idea what this means but we will see what happens.
You can now withdraw your coins. That's what I have been told. Please initiate a withdraw and update here. |
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I finally got a reply saying I need to actually get a vpn myself and use it to access the verification section. This is ridiculous.
Can you do it with a VPN? If you can, there must not be a problem. We already have told you that we don't have a problem paying you if you pass the verification. Please proceed with that. It makes common sense that what you were trying to achieve. Why did you ask support about whether UK players are accepted or not when you could see the terms and conditions while now you are saying we are changing terms and conditions which is a lie? You told me in PM that you have provided all the necessary documents but never mentioned that you were unable to submit the KYC and only now sharing this. Anyway, please proceed with the verification system. |
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Why does support is ignoring him at first place?
You don't have any proof of claiming this. The user is making an issue of resident from the UK but we have nothing to do with that. We will process his withdrawal regardless of which country he is from. However, due to some suspicious activity, we found out that the user has multiple accounts. We asked for verification and he didn't go through the verification. We have asked him go through verification and take his money. |
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I have now been accused of having multiple accounts. They have never communicated with me in any regard at all.
Have you submitted KYC? |
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I understand that it maybe done to avoid being exploited.
That's it. Otherwise, people will abuse it heavily. For bonuses need deposit mandatory? I creat a account Coins.game but i am not understanding whats the Processing.
A minimum of $20 deposit is required to avoid abuses. You can try the free spon first though. |
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I am curious if you had any problem with them. Even if you had, describe what was the problem so we can know more about it. If you say random things on a anonymous forum without showing any proof, no is going to believe you. Would you mind sharing the screenshot?
The player was accused of having multiple accounts. |
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Be careful with this site. They add and remove jurisdictions at will without any information being given to effected players subsequently causing no ability to verify accounts and withdraw. I have evidence of this in the form of live chat stating I, as a UK player, could play there, and now noticing that the UK has been added as a banned jurisdiction. It was not a banned jurisdiction when I signed up.
Make sure to take screenshots of any chats etc to protect yourself if you are in a grey area jurisdiction.
Can you please share the screenshot with me so that I can address the problem? |
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Does the exclusive bonus requires Bitcointalk user newly registered account because some casino only honor the newly sign up user as eligible for the exclusive bonus while the old user that rush in to register when the casino announcement available is not eligible.
It will be for everyone. We will honor all Bitcointalk members. |
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On the other hand, in order to be able to claim that yours is "the most rewarding crypto casino" you should prove that it is true; otherwise, the claim might be considered misleading.
Feel free to check out our platform. There are a lot of bonuses for our players. We are planning exclusive promo for Bitcointalk as well. |
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That's exactly what I'm talking about, I placed several bets on different matches and you just didn't want to pay out my winnings  I don't consider "a fraudulent activity", whatever that means, to be a valid reason since you haven't proven it in any way. I just want more people to know about your scam. And no, I haven't withdrawn my deposits since my account was blocked. DM me your username/email. I will have a look. |
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And one funny mistake I did I mistakenly click the no deposit bonus option so it's there any way for to get back the bonus as I was really feeling sleepy and couldn't read up the inscription properly  Have you already made a deposit? If you haven't, click on deposit again. Otherwise, PM me your username/email, please. |
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The email says it all. You had a fraudulent activity that caused the cancellation of your bet and we sincerely asked you to take your deposit. We didn't rob you. It clearly says, "Your deposits are available for withdrawal." Haven't you withdrawn? is the winning bet $100 x 20 ?
or $20x 20 ?
Your winning from free spin has to be wagered 20x. If you have won $100, then it's $100*20
Welcome here guys , and yes it is a decent ANN Thread presentation couldn't ask for now , as I will try your site now with small amount for beginners luck lol.
Welcome. Let me know if you have any questions. |
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Are you guys motivated by BC.game? Both looks similar  The complainant was supposed to send mail to support@coins.game but he didn't send any mail to this address. Besides, we don't have an account with Casino Guru and due to a communication gap, we couldn't reply there. We will solve that issue. We are required to make deposits to complete the 20× wagering requirements of the free spins winning. Overall, this isn't a 'no deposit bonus' actually.
It's to ensure that no one is abusing this. PS- Would you love to see an exclusive Crash Game multiplier contest? |
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Maybe I got used to Sportsbet website, but some design improvements would be good.
Thank you for the honest feedback. I'll pass the message along to the team. If you have any more questions or need further assistance in the future, please feel free to reach out. Just explored your casino for few minutes and I'm focused at your VIP program. The level up bonuses seems to be the lowest one compared to other casinos with similar level up bonus. No offense, just saying the truth at least based on my experience in several other casinos.
I'm sorry to hear that you weren't satisfied with our VIP bonus system. Please take some time to explore our casino further, as I'm confident you'll discover many unique bonuses that most other casinos don't offer. They also offer 100 no deposit free spins bonus by sign up but I'm not sure about the full terms for this free spins bonus, maybe you can try to find about it if you are interested. Max win- $100 20x wagering, wagering in slot games only. I have finished testing this casino several days ago. I was able to deposit, play, and receive a cashout with no issues. The full review will be published pretty soon  We are excited to check out the review. Feel free to send us your username/email. Would be happy to send some love. Is it like just internal currency or are there any chances of it getting listed on an exchanger for public trading?
It's an internal currency. |
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It's natural that a review is necessary for me, as I'm new to Coins Game casino, but here's where I'm a little wary based on the experiences of users who have played there. For example: Review Coins.gameI don't know what actually happened, what is certain is that for now Coins Game is a reference for me, before going any further. None of the negative reviews have provided any substantial information. They have all been from anonymous accounts. How can we address a problem when no information is provided? Got any awesome features or promos you want to spill the beans on?
We are one of the most rewarding casino. There will be some promo here exclusively for our Bitcointalk community. |
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