Any reason you guys only have about half of the NFL - Alternate Lines options at a time? Pinnacle offers both extremes, while it seems that your site only offers one side of the extremes. Occasionally I see game where both extremes are offered, but it usually disappears before I get a chance to bet on it. Is this a bug or is this intentional?
We may increase offer soon, please let us know more markets you would like to see featured on BetBTC  Thanks for your review! |
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We apologise for this inconvenience.
As discussed in chat, there was a problem with your withdrawal, and it was not processed on the regular queue (instant).
You future withdrawals should be processed much faster, like they usually are
Best regards,
BetBTC
I'm not talking about the withdrawal speed , yeah it wasn't instant and you told me there was a problem but I'm talking about the fee that you paid for the transaction , it was really small which means your players may need to wait several hours for their transactions to get confirmed so you should either pay more fees or let your players pay the fee in case you can't do that Totally understood your issue / frustration with the low fee / long confirmation time, and not the proper instant itself at first look. But it is related, because the instant transactions are not only instant, as they also are processed with relative good fee so they are confirmed much faster than that one. |
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any chance you can start letting customers pay for the fees ? free withdrawals are nice but you are paying really low fees
my last withdrawal fee per byte was 1.09 and been waiting for long time so far , so please either start paying a little bit bigger fees or just allow the customers to choose the fees
We apologise for this inconvenience. As discussed in chat, there was a problem with your withdrawal, and it was not processed on the regular queue (instant). You future withdrawals should be processed much faster, like they usually are Best regards, BetBTC |
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Instant Withdrawals Have you tried it? just did my first withdrawal today since I needed the money , got it within 30 minutes wasn't able to clear all the bonus due to that emergency withdrawal but was able to clear around 52% of it which was a little bit over 0.16 BTC , thanks a lot for that extra money I'm sorry to know that you both were unable to clear the bonus in total, and also that it wasn't 100% instant this time. Unfortunately for big withdrawals the process is semi-automatic (with delay), but it'll soon be improved as explained. Best regards, BetBTC |
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Betting limits have been increased. |
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Instant Withdrawals Have you tried it? nice to hear , I'm still trying to clear the bonus so I haven't tried withdrawing yet anyways noticed that the limits for some games are really small , for example I tried betting mchale and the max I could bet was 9 mbtc so I thought that limits are small everywhere but when I opened Fairlay I found that they are allowing people to bet over 100 mbtc on that selection with the same pinnacle price shouldn't limits be the same in both places ? or at least to be half what fairlay is offering ? Max Bet varies from event to event. Unfortunately sometimes there may be lower liquidity on small leagues. With tiny spreads like we have, it would be very risky to assume high liability on those with very variable odds & low liquidity. We appreciate your understanding, and wish you good luck on your bets & unlocking the bonus  |
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Instant Withdrawals Have you tried it?
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What is the rule, if tennis player retired?
Hello, For Moneyline Bets: "If a player retires before the 1st set is completed, all wagers on the match will be considered void.Example: Nadal leads 2-0 vs Djokovic who retires due to injury. All wagers considered void."I once got a case like this when betting on the Chardy and Tiafoe matches. I took Tiafoe to win in the first game in the middle of the game Chardy retired. Indeed in that match, Tiafoe won but if we bet on that match it is considered Void. Please message us the betslip id, or your username so we can investigate your particular situation |
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What is the rule, if tennis player retired?
Hello, For Moneyline Bets: "If a player retires before the 1st set is completed, all wagers on the match will be considered void.Example: Nadal leads 2-0 vs Djokovic who retires due to injury. All wagers considered void."Same for grand slam? or it's 2 set for grand slam? Yes, regardless of the number of sets to be played, if one complete set is played bets are not void in case of a player is retired |
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What is the rule, if tennis player retired?
Hello, For Moneyline Bets: "If a player retires before the 1st set is completed, all wagers on the match will be considered void.Example: Nadal leads 2-0 vs Djokovic who retires due to injury. All wagers considered void." |
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WHO CAN WIN THE US OPEN ATP 2019 TITLE?"More of a question of “who will” as opposed to “who can” win the US Open 2019. It's likely to be a 1 in 3 chance between Djokovic, Nadal and Federer."Read the Full Article
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PREMIER LEAGUE 2019/20 EARLY-SEASON PREVIEW"Two rounds of Premier League action down and only two teams managed to maintain a 100% start to the new season. It’s early days of course and in most instances, way too early to get a clear picture of the big battles that are going to happen further down the line.
But now that all teams have dipped their toes in the uncertain waters of the new season, who looks ready to sink and who is going to swim their way to the title?"Read the Full Article
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this is not a bonus! U give reward AFTER bets. Classic bonus in all bookmakers is bonus BEFORE bets after deposit
this is the best bonus I ever seen across all the sportsbooks , margin is already the smallest in business and you will be getting over 1% of what you wager as betbacks you won't find anything better with value than this , I really like it a lot Thanks for the feedback! |
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this is not a bonus! U give reward AFTER bets. Classic bonus in all bookmakers is bonus BEFORE bets after deposit
Hello, I am sorry to see that you don't appreciate our bonus, however let me inform you that several of the main bitcoin sportsbooks (and not only bitcoin..) share this bonus model, so that information is false. If you prefer other bonus, you are able to keep using it. Best regards, BetBTC |
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Hello,
The bonus is working perfectly. Have you deposited more than 0.01 to activate it?
Please let us know via private message your username, so we could verify the situation and let you know what may be missing.
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I asked for Rugby in the past but got no answer , so can you please add some Rugby to the site ?
also if you can add Esports as well that would be great , many people used to ask for that everytime a new bookie appears also so far no pinnacle alternative is offering it except nitrogen with extra juice
We have implemented rugby union and rugby league. E-Sports may be considered at a later stage. Best regards, BetBTC |
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I'm a bit disappointed. The live chat person doesn't respond, a wager I made is taking a while to be graded, and you guys don't even supply Betslip IDs so we can reference our bets easily. Additionally, when you are creating a betslip, the software should tell you how much you would win from it. Instead, you have to first completely confirm it, then go into your bets to see that? I'll give it some more time, but so far this platform is just OK...
Hello, Thanks for your suggestions. We will soon include the betslip id on the statement, for easier reference. (done)Regarding the payout on betslip, we will also work on that idea. Best regards, BetBTC EDIT: Reference id of betslip will appear on all future statement entries. |
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OK. I see.
Also, how long do withdrawals typically take to be processed?
Our withdrawals are usually processed within few minutes, but can take up to 24h. Best regards, BetBTC |
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Can you use this site (and withdraw) while in the US? T&C state that they have the right to not validate any winnings or withdraws if you're from the US, yet they allow you to sign up anyway?
Hello, Are you sure that you are checking the right TOS? https://www.betbtc.co/termsWe do not mention anywhere we have the right to reserve US's winnings. best regards, BetBTC |
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Please consider reduce minimum stake size to 0.0001 BTC
Thanks for your suggestion. We will analyse it and hopefully it may be implemented soon. |
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