During the jackpot tournaments, while i was playing, game was stuck by the pokerroom, I waited so long then I gave up
After I was almost closing the pokerroom, the game started again after like 20 or 25 minutes. But i was so angry i played like a monkey pushing random buttons. Thats maybe my fault but this is your answer:
Thanks a lot for your email; it is a pleasure to assist you.
We sincerely apologize for this unexpected downtime that it occur yesterday ; please be aware that we review the following tournaments :
3261567 "$2 Jackpot Poker"
3261565 "$2 Jackpot Poker"
3261544 "$0.50 Million or Bust"
And please be aware you took action on it , no refund will be granted.
Please let us know if there is anything else we can do for you, we are at your service!
So, can I request a bonus with your sincerely apologize? I don't know you guys, but taking action on it means I was playing right?
And ofc that block was only for the jackpot tournaments, because the cash games I noticed they were flawless, explain me that.
You wanted to make me angry don't you? Now you have an unhappy customer, how that it feels?
You can say, oh but he just putted 10 bucks, we don't care of a cheap customer,
it was a test, to see if you were a trusted place to put my money in, but apparently, I can't even trust you, I will find another place where play.
Also, I deposited 10 bucks so I deserve a password for the new depositors freeroll.
but I got nothing in my mail. I just checked. got that.