I had an unrecognized payment for a rental as well.

Transaction showed multiple confirms long before the timeout for payment but it kept saying "Rented - Waiting payment..."
Raised a ticket (IRC link is down), and got refunded fairly quickly so at least response to the issue was swift.


Looks like the new multi-coin payment system broke all payments (mine were in BTC) so I guess no new rentals until this is fixed.  

https://www.betarigs.com/rig/1827/rent/3

Oops! An Error Occurred

The server returned a "500 Internal Server Error".

Something is broken. Please e-mail us at [email] and let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.

Just an example.  Won't let me rent any rig.

Worked once, then back to same error.  Just my luck with bad timing again.

The payment upgrade is crippling rentals.  How long until its complete?  Keep getting Failed to create a new rental. Please contact Betarigs support

IF your on westhash or nice hash id move those miner for now there having there usually issue again. sigh .