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So It has been a week now, and my balance is still stuck. I have received a support email after sending emails every other day trying to get info on the situation. I received this back on the 28th.
"Hi
Sorry for the delay in getting back to you. Our admin will be processing all stuck balances and withdrawals while the site is down for a hardware upgrade in a just a few days. Again, we are sorry for any inconvenience this situation may be causing you.
Thank You"
Not sure if they have scheduled or announced any downtime for maintenance but I am getting a little fed up with my balance stuck for so long. I understand mistakes can happen, but there have been no attempts to advise me I will be credited for my troubles or any concrete information about when to expect my balances back.
It's going to take alot after this gets resolved for coinex to keep my business, I am by no means asking for the sky. Just a little bit of transparency and understanding which Im sure alot of the others with similar problems would appreciate as well.
"Hi
Sorry for the delay in getting back to you. Our admin will be processing all stuck balances and withdrawals while the site is down for a hardware upgrade in a just a few days. Again, we are sorry for any inconvenience this situation may be causing you.
Thank You"
Not sure if they have scheduled or announced any downtime for maintenance but I am getting a little fed up with my balance stuck for so long. I understand mistakes can happen, but there have been no attempts to advise me I will be credited for my troubles or any concrete information about when to expect my balances back.
It's going to take alot after this gets resolved for coinex to keep my business, I am by no means asking for the sky. Just a little bit of transparency and understanding which Im sure alot of the others with similar problems would appreciate as well.
we will announce our downtime on twitter.
I appreciate the response to the downtime issue, but it seems like everyone is dancing around my order stuck in hold. It has been over 2 weeks now and I am still being told to wait for this downtime (which has yet to be announced) to get access to my balance again. I have done my best to wait it out but with no communication and no timeline as to when this is to be resolved I am getting a little uneasy and will be looking into other ways to resolve this issue
and not the error code
