aha. Good one. Still kept up with the site and fixed things while i was there tho .

Although in all seriousness. Everything is functioning correctly now in 99% of cases. A few user's have issues still (9 tickets on the system of which 5 or so are related to the recent migration). These i'll get to when the rental's end i can do the refunds. I'm setting up a dedicated proxy system for a couple of big rig owner's and those who wish to be specifically allowed access to it. This should have much better performance in comparison to what is currently the main stratum servers in rotation. (Once it's all going properly and working for sure i'll open the new one publically)


Ahmed

Hi all

Finally back from holiday. Will look into everyones tickets now

Ahmed

Okay great thanks for that. Will look into it after ive cleared these tickets and im back home from holiday

Ahmed

Where on the site?

EDIT:

The only place i see this on the site is on the main page and thats solely because it doesnt differentiate between rented and not rented. It just shows the top 50 rentals.

Ahmed

Hi,

Can i get a rental ID or ticket ID vortexz? Im assuming its the one im looking into right now actually but i best just make sure

Ahmed

Okay I'll send it to the BTC address you pm'd me okay? (Just want confirmation before i send it to a black hole xD)

and we're back. Some rig's which had graphing issues should hopefully be fixed

Ahmed

No worries.

Just taken the site offline for a few mins to do a quick update to the graph frequency will be back in 5

Ahmed

If they are rented as they are now. They havent hashed a single bit. You will get a full and complete refund (Not sure if it includes the 3% fee for renting i'll have to check that one out)

Ahmed

Hey toptekk.

The system automatically shut it down since the proxy knows the real end times. (the frontend was out of sync and had a bad end date set to some job's which was why rental counter's and graphs were off big time). Now next time theyre rented they should  be all fixed.

Thanks
Ahmed

Hi toptekk.

Thanks for calming down. I'm paying out of my pocket solely since it'd extend this process if i had to negotiate with the rig owner's to get a refund back. I can do that when i've got everyones ticket sorted. If you need anything fixing then please jump on IRC now while im around and help me sort it. I am finding your ticket's very confusing since i dont know what's wrong with what rental since like you said before there isnt a rental number attached to every ticket.

I know i could have been better at customer service and more outgoing and for that i apologise to you and everyone else. I'm trying my hardest to reduce this downtime and everyones issues as best as possible.

Thanks
Ahmed

We just had transitional issues. Mux is nowhere to be seen and we are having to do this alone. Renter's not responding is not something which is our fault just as it isnt when rig owner's dont respond. Thats why i've been paying some people such as you, txsteve and others who i can afford to out of my own pocket. I'm spending my first holiday in 5 years dealing with the tickets when my initial plan was to not spend this time filling out tickets like my normal life.

Ahmed

One of the rig's has had a full refund sent to you. Another one hasnt but the rental timer has been fixed to what it should have been. For the second you obviously wont be getting a refund for it since the rental is still running.

Regarding the other matters, I'm not even going to comment on any of this stuff. I can guarantee you that 99% of site's have had problems after being taken over. It is the nature of using other people's software and making upgrades/changes or any other kind of migration. We've done our utmost best to resolve ALL issues as fast and as well as we can and attitudes such as the one you have do not make things easier for either party. We've been processing 100's of ticket's this week and we also are human's who need to eat, sleep, breathe etc which i feel you fail to realise. I am not some "anon" person on the internet and MANY MANY people know who i am, what i do and know i'm good at 99% of the things i do in regards to crypto.

Ahmed

The fastest way to get support is IRC by far. NO ONE is a tester. I am fixing issues as they arise.

Ahmed

Hi all.

You all may be willing to make as many posts on here as you like. However without either a) a ticket or b) talking to me on IRC i cant get these fixed. Theres very few people now with issues which need resolving

Ahmed

okay masternodes are used for mixing. pow and the blockchain are still used for transactions so it is in a way

Give us time. Another member of staff handled a lot of ticket's last night who can't reduce times on rentals etc. I'm awake now so i'll get them sorted

Ahmed

01:13 <betarigs-admin> okay guys i'm out for the night.
01:13 <betarigs-admin> 30 ticket's left to clear
01:13 <betarigs-admin> which i'll do tomorrow
01:13 <betarigs-admin> and i'll also fix the issues tomorrow
01:13 <betarigs-admin> graphs i believe will fix themselves when current rental's end
01:13 <betarigs-admin> payments and refunds will also go out tomorrow too

Charts are still down. I'm getting through all the ticket's now.

Ahmed

all coins are. that's the whole point of crypto-currency.....