Hey Guys,
I filed a support Ticket (#5418) Last night and was just inquiring about what would cause the issue I have and if there is anything I could do to avoid it.
Basically I bought moon on the moon/ltc charts. When the transaction took place, it took my ltc.. then gave me no moon and then put my ltc into a negative balance. Shortly after, another trade went through which put ltc into my glitched negative account. The negative balance ate a portion of my now new ltc balance and i still got no MOON. lol
As it stands my moon is sitting in a held status, I was just curious if would also be credited for the negative ltc glitch that occured when i purchased and what the general ETA on these tickets generally are
Cheers,
Will
It has been 3 days now since my moon have been stuck in limbo and on top of that the glitched negative ltc balance it gave me ate up profits from other trades when ltc hit the account.
I have contacted support with the above ticket number and responded a few times to my original email and the only information I got was that it was added to a list for the dev and then an email saying my issue has been resolved. Im unsure if by being put on a list means i no longer need my ticket number in an unsolved state or if it was in error, but I am lacking any sort of response about what is going on. Coinex i doubt are scammers but they are either dealing with alot of issues or without dev support at this moment to resolve some of these more complex issues.
I just hope the issue gets resolved soon as I am left holding a majority of my moon and have lost the ability to get out days ago and buy more today.
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