i'll get to it soon. theres over 100 support ticket's piled up and i'm the only one covering things atm. Working as fast and hard as i can

It should show it on the rig management page. if it doesnt jump on IRC and i'll get them to you or make a support ticket.

Here's the answers everyones asking for:

Q) Did this issue start earlier than we said?
A) The issue i believe started about 1 week ago. Only a few days ago was i able to fully diagnose the issue which was when i attempted to come up with a solution for the issue.

Q) Why was this such a long and painful process?
A) We are new to the site and mux is no longer around. This meant that things didnt go according to plan at first. So i had to rebuild the database on the proxy server's which required changing of the port's and re-addition of the rental's. It took a number of attempts to get it right so that it was fair for everyone and no one hashed for days extra or less than what was supposed to.

Q) Why does some port's not work?
A) 35 workers in total dont work and the reason for that is due to weird usernames that the user's have which we're causing issues during the move and so they'll have to be added manually. If you think your one of those people, jump on IRC or make a ticket.

Q) What about refunds?
A) All rig renter's will get a refund for the time that mining rig's hashed on the rig owner's pool

Q) Is there any compensation
A) For today until Monday GMT (stating morning here but it'll most likely be closer to evening) there will be 0 fees on both end's of the renting of rig's and leasing rigs.

Q) Why did we have to do this move
A) We were suffering major packet loss issues resulting in huge hashrate rejected when renting, bad connections to pools and bad connections to rigs

Q) What happened to timestamps?
A) Some currently running rental's had timestamps in the last year so i had to make some adjustments to those which is why they are messed up. They'll be fixed in due time

Back to what they we're earlier today. not before that mind you.

Rental's i'm going to fix now

during the move some of the time for the rental's may have messed up since i had to re-create the proxy database that is why some rental's have a wrong time. If any of you believe it is wrong file a ticket on the support desk and we'll change it.

Also EVERYONE check the ports on the site and update your worker's accordingly. Until everyone does that the status for some rig's will be wrong since someone else might have their own miner pointed the port that is currently assigned to you

Ahmed

The way this upgrade was done. If the rig was rented then as the rental's we're re-added to the new system then the port would open up and it would connect the miner's to the renter's pool. This was neccesary in order to get all the rental's going again.

The system is now back online with the old server's being used at the moment. With the new one ready and waiting for DNS to be switched. I wll be giving 30 minutes to ensure that everything is working okay before i switch the DNS and this migration will be complete.

I'm very sorry to everyone for this emergency maintenance caused by packet loss issues at our hosting provider forcing us to move our system elsewhere. As a goodwill gesture for both our renter's and rig owner's there will be 0 fees on the site from the moment DNS is switched. until monday morning GMT.


Ahmed

we havent stolen anything. We dont have the ability to steal anything sorry to say. We can provide full logs upon request for any rig and its associated rentals.

the reason why your rig is connected but showing as offline is because the site cronjob's are still updating from the move. When its done it will show as online and rented if it is. For now it isnt hashing on anything but it is connected

Ahmed

The packet loss meant that we had to move server's since our current provider has given us 6-10 days to get it fixed. So we're in the middle of that migration to move elsewhere. (More like 75%. Rig's are now going to come online soon)

Ahmed

Yep. they should be back online fully within the next 24 hours

they wont get processed till the site is back online.

make a ticket and you'll get a refund since at the moment the rigs youve rented are mining on the rig owner's pool

One post above you mate. I'm preparing the new server's now so finger's crossed this'll be the last day of packet loss issues.

I've managed to get the site working again although the issue still exists. Our providr has advised us that it'll take 6 days for the issue to be fixed so i'm currently looking for an alternative solution

Ahmed

digitalcoin please

nothing happens. aslong as the block is valid it'll be accepted and life goes on

graph's for the past 24h have 4 or so extra spikes due to some restarts we had to do, due to some issues people were having with pools like coinotron and litecoinpool. Those will be accounted for in all refund requests so its nothing to worry about.

Ahmed

yes? what is the issue maverick?

I believe the coin can be mined according to the initial whitepaper.

@Wasikidding

You could have provided me with this same screenshot so that i could have seen the rental to confirm it. I didnt see it so i asked you for further details.

All payment's went out earlier today. You should check to see if yours did too.

Ahmed

8AM to 10AM GMT

anyone?!?!?!?!?!?!?!?!?
[/quote]

Around this time the proxies are restarted on our end to ensure a consistent uptime. The miner's should only be down on your end for around 5 Minutes.

BetaRigs-Support
Ahmed

It certainly is possible. In the web UI set the mining URL to the betarigs URL. and set your own pool as a failover. (If there isnt an option for a failover it wouldnt be very profitable for you since it'd be idling while not renting).

BetaRigs-Support
Ahmed