Greetings,
The Kraken website and trading is now back online, following the recent scheduled downtime necessary to upgrade our infrastructure. All client funds are safe and secure. Please take note of some important information below:
Trading
All orders have been cancelled prior to trading resuming
Trading pairs launched with no orders on the books
All funds in previously open orders have been returned to your available balance
Margin positions will remain open
Margin liquidations will be paused for at least 48 hours
Creation of new margin positions is disabled for at least 48 hours
Caution: Clients should be extremely careful with market orders and double-check limit order prices in an illiquid market
Funding
Withdrawals are now disabled and will remain disabled for a minimum of 12 hours (during this time we will be monitoring the new system for anomalies)
For fiat or crypto deposits (initiated before, during or following the downtime) please allow a minimum of 2 additional business days for funds to be credited
Fees
All unleveraged trades will be charged zero fees until January 31, 2018 (UTC)
Margin position open and rollover fees are reduced to 0.005% until January 31, 2018 (UTC)
New Accounts and Tier Upgrades
Verifications of new accounts will be delayed and are our lowest priority
Tier upgrades of existing accounts have priority above new accounts
Note: If you are applying for a Tier 4 account or need help with OTC, please indicate this in your support request
Questions and/or Bug Bounty
Please get help or report detected bugs by submitting a request at
https://support.kraken.comWe apologize for the uncertainty our downtime has caused. The scheduled downtime was to replace our old trading engine with a brand new trading engine - an improvement that customers have long asked for and that we have long been working hard on. We still have some more work to do before the new trading engine is as good as we want it to be, but this week’s replacement was an important first step to having a better trading experience. Our system is replicated in development, where all tests passed. However when the new engine was moved to the production environment, regression tests picked up a condition that proved quite difficult to track down. Further insight into the downtime and a description of actions we plan to take in order to improve the client experience will be provided via a retrospective Kraken blog post, to be published in the coming days.
With trading now resumed, the engine’s performance is being closely monitored. The site will come down if needed, which may occur with little to no notice. Please continue to refer to
https://status.kraken.com for real-time updates and important announcements over the next few days.
Lastly, in appreciation for your loyalty to Kraken, we are activating zero fee trading for all clients (across non-margin trades) starting now and lasting through the end of this month.
Thank you,
The Kraken Team
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