 Show Posts
|
|
Pages: « 1 2 3 4 [5] 6 »
|
well we cant be that smart. all of us sent a lot of money to people that never earned our trust. I blame myself. I am a fool for having trusted you.
Prior to this my trust was at 70% with them. I have done probably about 37 transactions with them in the past. This would make the second time that my funds never made it where they were suppose too, and never received a refund and etc. You know though they are too blame a lot here. A disclaimer on their website, shutting the terminal down after the first hundred didn't get anything from their purchase, and etc could of made us all believe they had our best interest at heart. From what i have been seeing. They have all the money they made off of us at their heart. If the system is processing new orders all day today just fine, then the techs or whoever did their job already...yet we still haven't seen any manual processing of our orders..hmmmm anyone else here see where I am coming from? |
|
|
|
We don't directly buy BTC, we send USD to our partner coinapult and coinapult buys the BTC on our behalf, if anything we take a loss on delayed orders due to 2 factors:
Thats not 2 factors...thats 3 factors
1 - If an order is past deadline, we don't charge fees, and that means the expense and transaction costs aren't covered - How do we know this is true, we have already been fibbed too about our money being issued in 2 hours, and then fibbed again about getting it soon?
2 - If price has changed, we often have to pay out more to make up the difference and compensate customers - You didn't mention that a price change could also benefit your business massively with the funds your withholding from us.
3 - The obvious PR hits and loss of business. Obviously not if your getting new orders!
There's absolutely nothing to gain through delaying orders.
I'd say number 2# shows a great deal to gain in withholding our funds. Then there is the fact that we may never see our funds, which would definitely benefit your business.
I'm not going to respond further to this kind of allegation other than to say this: If we literally just took people's money intentionally planning to never return it, that would result in our business being shutdown (and rightly so). As for "holding funds", we don't make interest or anything else on customer deposits - in fact a lot of the time we don't actually see funds from customer deposits until a week later. Oh now I know that you see much of the money much much sooner than a week per many of the methods. This money could be used to make more if it is being used in the bitcoin market. Your not talking to idiots, so please quit acting like we are!! |
|
|
|
here's a theory since we are clearly just being put off.
the CEO is on vacation,etc and the support desk people have little idea what's going on.
employees probably do not have access to any transfers because they have the ability to steal
so everything has to be done by charlie and erik, and where are they? hmmm.
Thoughts?
All senior staff are around, myself included - the only thing holding back those orders is technical issues from when the new site was launched. You already blew that excuse out of the water when your business stated, they could manually issue the funds. It's obviously a ruse. Let the techs work on your site, while you and the others start issuing the funds out. This isn't happening, which the simplest person could see that it could be done. This compounded by several other sneaking things your business has been doing, is making our complaints escalate into something much bigger. |
|
|
|
|
We don't directly buy BTC, we send USD to our partner coinapult and coinapult buys the BTC on our behalf, if anything we take a loss on delayed orders due to 2 factors:
Thats not 2 factors...thats 3 factors
1 - If an order is past deadline, we don't charge fees, and that means the expense and transaction costs aren't covered - How do we know this is true, we have already been fibbed too about our money being issued in 2 hours, and then fibbed again about getting it soon?
2 - If price has changed, we often have to pay out more to make up the difference and compensate customers - You didn't mention that a price change could also benefit your business massively with the funds your withholding from us.
3 - The obvious PR hits and loss of business. Obviously not if your getting new orders!
There's absolutely nothing to gain through delaying orders.
I'd say number 2# shows a great deal to gain in withholding our funds. Then there is the fact that we may never see our funds, which would definitely benefit your business.
|
|
|
|
Yeah, there is a guarantee on the site that bitinstant needs to hold themselves too. Is there any way to get an investigative journalist down there to see whats up? from BTC-E Reserves:
BitInstant: 12262 USD
AurumXchange: 7881 USD
I'm going to start calling now. Good idea. :-) |
|
|
|
I believe you are lying to us. my opinion is that you are sitting on our money, waiting to get a good price on coins, then filling orders for profit. why don't you tell us the exchange rate necessary to meet your profit requirement? then we can watch the exchange to know when our orders will be filled at least.
Roflmao....made me wish I would of seen that one. Just fyi, here in the usa when a business takes money knowing they are not going to be issuing what the person purchased...its called defrauding. defraud [dɪˈfrɔːd] vb (Law) (tr) to take away or withhold money, rights, property, etc., from (a person) by fraud; cheat; swindle They didn't take a virtual currency from us and are withholding it. They took cash that we have receipts for and have been withholding it for almost 3 days, under a promise of receiving virtual goods within 2 hours. |
|
|
|
So they guy that orders 2 hours ago gets service but I have waited 48 hours and still have received none? Hey so anyone know more about this coinbase or any other good services? Honestly I am pretty amazed at this situation and will probably need a new btc vendor.
that has to be them trying to figure out how a transaction that actually worked went thru. reality check folks... nobody's failed transactions are being reprocessed ATM, they don't know whats broken, they don't know how to fix it. Just request a refund with zipzap and be done with this baffling level of incompetence and lack of support. This is simply not true. Some orders are going thru with no problems. I am able to fix some issues. We are preparing to manually process the back log once our devs have fixed some of the issues on the new beta site. I'm not sure where the "lack of transparency" comes in. We've been very forthcoming regarding the issues. The new site launched very recently and it is in beta. We are working to bring all functionality up to speed and we are preparing to manually push thru customer orders. I am so glad that today another 2000 unsuspecting customers didn't get ripped off! Day 2, no email updates, no eta, no one getting manually taken care of, definitely no transparency (Closed Q&A and etc on their site/ facebook nothing but avoiding answering legitimate questions), and my personal favorite...the whole fault of this according to BitInstant is customers complaining about having their money taken, without receiving a product. For real give us some actual tangible news to the questions we have had, and drop the blame game and stall tactics. We have all been down this road before. I am at 51hrs with no more info, and definitely no money in my account. Pissed is an under statement and I will raise as much hell as I possibley can until I get my damn money...like any other person on this planet getting took would do! |
|
|
|
Using the email us option opens a support ticket
You need to step up and put a statement on the top of the page, specifically addressing what you are doing to fix the failed payments, and the compensation you plan to offer your customers. I've gleaned the following from your support staff by reading through the many complaint posts on Faceboook: "We're in the process of getting the system ready to start processing each order. We're working on getting through the back log, we just have to get the OK from our developers to go ahead and start processing them. The ones from yesterday will need to be manually processed when we are able to." In other words, you don't yet have a fix for the failed payments, and have not started the actual process of correcting them.
Man up, do the right thing, and make a public announcement! You owe it to your customers at this point.Furthermore, I do NOT appreciate your "customer service reps" implying that us complaining about a service that has been broken for days is hindering their work. Maybe if you made a meaningful statement, people would back off the complaining a bit. People can be understanding, but not if you keep them in the dark and feed them BS. Lmao i mean for real....I feel like a mushroom...get fed shit and kept in the dark!!! I totally agree with that statement. A lot of new and old customers are hoping that this business is going to be speedy and great, but open your eyes people and quit hoping everything will be ok with your money and do something about it. They have cut off Q&A, they are being caught in lies, they are even blaming their customers, they are still accepting new orders on a system that doesn't work (The newb with one post from bitinstant dont count), smells like a duck, quacks like a duck....its a duck!... Smells scandalous, looks scandalous, yep its scandalous!!!! Haven't we all seen enough business "Crown Legitimate in the bitcoin community" turn around and take our money. How many times does it have to happen before you say no more excuses and take action. Start emailing ZipZap and all the other processors through bitinstant...don't sit back and wish for a wonderful quick outcome...its not going to happen. |
|
|
|
Made a deposit for bitcoins about an hour and a half ago at walmart to be deposited directly into my wallet and still nothing. what's going on here?  We have been trying our darnest to get them stop accepting those orders. They are not being fulfilled currently. Your money is going to bitinstant, but bitinstant is giving you anything. You are probably like the 3000th person to get this done to them. Read through the previous pages to see what you have been missing. I say again to everyone, they are not going to give you your funds for a very very long time if ever....you only have a small window to file a refund through ZipZap who will refund your money to you. |
|
|
|
I have checked every forum and misc areas on the net discussing the BitInstant Money Trap. They say that some customers are getting bitcoins and etc....yet there are none anywhere to be found stating they have received anything at all. On one sight a newb tried saying they did receive something, but was shot out of the water when asked to prove it lmao...nice try bitinstant we know better. We are communicating with each other, and know for fact everyone has been taken like us through your terminal of terror!
We would chill if we got things like...A rough ETA on our money, the discontinuing of taking customers money knowing they will not be delivering anything to the customer, open back up all the Q&A to warn the new customers of the issue....those are the type of things legitimate business's do, obviously BitInstant isn't to concerned with being stamped scamming, or they would be doing what other legitimate business's would be doing in this situation. |
|
|
|
|
I have checked every forum and misc areas on the net discussing the BitInstant Money Trap. They say that some customers are getting bitcoins and etc....yet there are none anywhere to be found stating they have received anything at all. On one sight a newb tried saying they did receive something, but was shot out of the water when asked to prove it lmao...nice try bitinstant we know better. We are communicating with each other, and know for fact everyone has been taken like us through your terminal of terror!
|
|
|
|
its been over 24hrs and i still haven't received my btc. No support agent has even answered my messages since yesterday at 4:30. I am a first time customer and you would think I would be treated better and kept in contact with, very upsetting
Your wasting your time. Send zipzap an email and request a refund...they will get you your money back....thats what a ton of us are having to do that have had the same issue as you. |
|
|
|
just look at the reddit link, pretty sure anything to mt gox is failing, and any large orders.
Looks like zipzap will refund payments, but it takes 5-7 business days. Just got this from them.
"We are aware that BitInstant is experiencing processing delays. They are working on the issues now and we are in regular touch with them. Your funds are safe and all orders will be processed however if you would prefer a cash refund, please let us know and we will refund your payment in full. Attached are the forms that we need to you to complete so we can process your refund request.
Once you have returned the completed forms, we process your refund within 5-7 business days.
Thank you!"
At least zipzap is helpful.
Yes several others have received that email as well. Many many many are doing the ZipZap refund form. I am doing it and suggest others as well. Get first in line as the old saying goes. There is absolutely no telling when or even if you will receive one red penny from bitinstant. At least ZipZap is attempting a resolution for us. Double Thumbs Up to ZipZap!!! |
|
|
|
"Please respond as to why you are still taking money even though the service clearly is not working. Why would a company acting in good faith do this?"2 responses, many lines of text, this is still not answered. http://www.reddit.com/r/Bitcoin/comments/1g62xk/has_anyone_had_their_bitinstant_order_go_through/NOBODY's transfers to mtgox are going thru. You should not be taking money. End of story. Also ill respond line by line to this Does the new beta site which launched yesterday have some outstanding issues? Yes. I suppose NOT WORKING is a pretty large issue. Are we working at a furious pace to fix these issues and address outstanding orders? Yes. im sure you are doing this, but a little transparency would go a long way here. You are starting to look like scammers because you are still taking money and you have provided no ETA, no reason for the problems, nothing but "open a support ticket and wait" Do duplicate tickets make it more difficult for us to organize and navigate issues and resolve them? Yes. THEN STOP TAKING NEW ORDERS AND THAT WILL STOP GENERATING TICKETS. THATS SIMPLE. Are we forcing you to use our service? No. - UH WE ALREADY USED IT. NOBODY IS USING IT AGAIN. I CAN'T GO BACK AND UN-USE IT. Roflmao...perfectly said. So I guess 73 others and myself all see this, and you see this...and god only knows how many of the other poor customers out there see this. So why is terminal still taking money? Think about it for awhile, then you will see why I am making my statements. |
|
|
|
Please respond as to why you are still taking money even though the service clearly is not working. Why would a company acting in good faith do this?
I think it's time to start considering further actions than just begging for support. Anybody know any lawyers or another entity to open a dispute with?
Send your complaint to moneygram, zipzap, dwolla, and paypal and advise them you are one of the many thousands whos money has been taken in by this business. Even if zipzap was the only one who you dealt with the others need to be made aware as well. About 40 of us have already been communicating with each other about contacting BitInstant's state where they do business for the gov office we need to contact. The massive amount of customers whos money has been taken without any type of goods in return is beyond some of the previous biggest bitcoin scams ever! Does the new beta site which launched yesterday have some outstanding issues? Yes. Are we working at a furious pace to fix these issues and address outstanding orders? Yes. Do duplicate tickets make it more difficult for us to organize and navigate issues and resolve them? Yes. Are we forcing you to use our service? No. By further compounding our problems it becomes more difficult for us to resolve current issues. Please be considerate and allow us to work to resolve the most important issues...customer issues. I spend a lot of time wading thru dupe tickets, reassuring customers, and trying to organize the current problems around the unneeded noise. I understand your frustrations but if you would like your issues resolved in a timely manner then please refrain from creating more problems for us to deal with. Thanks for your understanding. You mean give you more time to continue taking money from more unsuspecting customers...I don't think so. If you shut down the terminal and quit taking money from people that you "Absolutely" know wont be getting a darn thing in return...we would prob stop thinking poorly of you, and that would probably cut down on the issues your having to address as it would only be causing more people to complain about not getting their money...makes sense to everyone but scammer, I mean makes sense to everyone but bitinstant  |
|
|
|
Their IRC is about as useful as this thread, very little help.
If i had a thumbs up picture I would be adding it to your comment right now  |
|
|
|
Please respond as to why you are still taking money even though the service clearly is not working. Why would a company acting in good faith do this?
I think it's time to start considering further actions than just begging for support. Anybody know any lawyers or another entity to open a dispute with?
Send your complaint to moneygram, zipzap, dwolla, and paypal and advise them you are one of the many thousands whos money has been taken in by this business. Even if zipzap was the only one who you dealt with the others need to be made aware as well. About 40 of us have already been communicating with each other about contacting BitInstant's state where they do business for the gov office we need to contact. The massive amount of customers whos money has been taken without any type of goods in return is beyond some of the previous biggest bitcoin scams ever! |
|
|
|
How about you stop taking people's money until you figure it out?
Hahahaha, exactly. Why not stop taking money from customers creating more issues, then continuing to take money knowing that the customers aren't getting anything in return and causing more issues. The fact that they are doing this in this manner, not giving any estimates on when money will be returned, shutting down support Q&A, its all leading to a very bad thought that I know many and myself are thinking :-( Support is not shut down. You can log your issues at support.bitinstant.com Umm hate to break it to you but no you can't. All there is a Email Us option. We are no longer able to communicate with each other, or with you through the support page. Nice try though. Here is what we get when trying to view the questions or comments made yesterday by hundreds, close to thousands of customers with no money into their accounts, or bitcoins into their wallets: """Sorry, We Couldn't Find That Page Maybe it was moved, deleted, or you accidentally mistyped the URL. Try checking the URL for errors, then hit the refresh button on your browser. Please visit desk.com for more information""" So yes you have disabled the Q&A, and comments section of your website on support.bitinstant.com Using the email us option opens a support ticket The fact that your business removed all comments, and Q&A's regarding the issue, thus not warning new customers of the issue makes it look like your business is attempting to scam customers. I don't care what anyone Pro-BitInstant thinks...its simple. You go out of your way to hide the issue from new customers, and leave the money trap open for business to take money and not deliver....that is by every definition the sound of a scam! |
|
|
|
just recieved an email from bitinstant! asking for a bit more information! I have full faith back in these guys!! i gave them the info, and i'm sure they'll come through in the next little while! they always do! thanks!!!
Lmao, yea they asked me for more info 25 hours ago lmao...it dont mean squat!!! It does mean squat, if you know what they asked for and what they said. These guys are hard at work. Trust me. The Coin will be there soon. I'll have mine, I know this much. I believe what I see. You just got a response for more information a short while ago. Some of us over a day ago now. We haven't received any updates on when to expect a resolution and we are watching tons of unsuspecting customers sinking their money into the terminal trap. I would have a bit more faith in them, if they would quit taking money since they know they are not fulfilling the order they receive the money on. A estimated ETA goes a long way...funny that itty bitty business's can do that, but a business hording god only knows how much of our money right now can't! |
|
|
|
How about you stop taking people's money until you figure it out?
Hahahaha, exactly. Why not stop taking money from customers creating more issues, then continuing to take money knowing that the customers aren't getting anything in return and causing more issues. The fact that they are doing this in this manner, not giving any estimates on when money will be returned, shutting down support Q&A, its all leading to a very bad thought that I know many and myself are thinking :-( Support is not shut down. You can log your issues at support.bitinstant.com Umm hate to break it to you but no you can't. All there is a Email Us option. We are no longer able to communicate with each other, or with you through the support page. Nice try though. Here is what we get when trying to view the questions or comments made yesterday by hundreds, close to thousands of customers with no money into their accounts, or bitcoins into their wallets: """Sorry, We Couldn't Find That Page Maybe it was moved, deleted, or you accidentally mistyped the URL. Try checking the URL for errors, then hit the refresh button on your browser. Please visit desk.com for more information""" So yes you have disabled the Q&A, and comments section of your website on support.bitinstant.com |
|
|
|
|
