I finally got the money. But for me it was once and never more.
I sended all the BTC away from Cryptonator.com

Simply the facts:
- no support / answer by email;
- very very long pending status of your money;
- many bad posts about cryptonator;
- written on Suspect list of Scam websites;


Overall I have my money back. So for me its solved!

I made a transaction to cryptonator.com at may 12th 2017.
After 24 hours the transaction is still in Pending.

That seems strange to me because the transactions passes already the BTC network.

After reading articles about cryptonator.com I unfortunately saw many forum posts from people with the same issue.

The response time is very slow.
I'm waiting for my 0.122 BTC

Until I received this, I will try to contact them by all possible ways.
I think cryptonator.com should improve there support strongly to not get a SCAM stamp.