DirectBet will immediately reply to your message, try to send an email to the contact support, you can send it here support@directbet.eu I think it will be quickly answered. Good luck!
I already wrote several times to e-mail, the answer never came.
Yesterday I bet on the match, but it was rejected. Already more than 100 confirmations of the transaction, but the money was never returned. Already several times I wrote in support, I never received an answer.