waves:

3P5kvFVoCvx8vpdwnCnFbxi5n2b9FeSUm79

Till now they still doing nothing . You still can see those fake coin show up at wavelite app.

To make things clear I post the conversation between me and wave support.
As you can see, at first I only bought a small amount fake coins, I asked them to help me to transfer it out.
Instead of telling me those are fake coins right away they spend couple hours to help me to transfer them out.
That made me believe  those are true coins and then I bought a big amount of it. Suffer big lost.
And after a week they start to tell me I should only buy those coins with the green tick.
My question is why they didn`t tell me at first hand . If they knew it`s fake why they didn`t tell me .
If they didn`t know that`s more rediculous even they cann`t find it out how could I find out it`s fake coins.
So either way I think they have some responsibility for my lost.
That`s why I complain to them and ask for compensation.

Conversation as below:

Need help to transfer coins.
 2 weeks ago via email •
Hi,
I got 200 litecoin in my account. I need transfer to my account. But I cann't send it from wavelite app.
Could you manually help me to send it to my address :  LTCMwd6UKxX8zT6F35NRor9N4kXrbEZ763
Thanks!

Support agent 2 weeks ago
Hello!
Please provide us with your Waves address.

2 weeks ago
Why you need my wave address? You gona transfer wave coins to me? I don't mind to get wave coin at market price. at this moment 1 litecoin worth 16.86 wave coin. You can just exchange my 200 litecoin into 3372 wave coin, and put it in my wavelite wallet. Address is:
3P5kvFVoCvx8vpdwnCnFbxi5n2b9FeSUm79
Thanks.


Support agent 2 weeks ago
Because I need to check your account before I will start a conversation =)
At the moment, Waves wallet does not support the withdrawal of a Litecoin directly into the Litecoin network. But you can trade them on the DEX platform, just open "Waves Decentralized Exchange" (see third tab on the top), and then buy eg Waves or withdraw your bitcoins.


2 weeks ago
I don`t get what is DEX platform? It's waveliteapp ?  And where is the third tab one the top to open " waves decentralzed exchange"?


Support agent 2 weeks ago
Quick guide
1. Choose a pair of assets you want to trade. Just start typing asset name, then pick the right one.
2. Take a look at orderbooks to get an understanding of the pair market.
3. Finally, fill the form and submit your order.


2 weeks ago
But there's no buying order at all. I cann't sell it here . That why I need transfer it to bittrex to sell it.
If I hold litecoin here and cann't trade it that make no sense at all.
2 weeks ago
You guys open a trading plat for trading . If I can't trade here at less you should let me transfer it to somewhere else I can trade it.

Support agent 2 weeks ago
You can put the "Ask" order or use the exchange - https://coinomat.com/#WLTC/LTC

2 weeks ago
Unfortunately that coinomat.com doesn't work. I can't transfer there. I still want you guys can transfer my litecoin to my bittrex account. I don't even mind you guys take some service fee for transfer.

Support agent 2 weeks ago
The site is working properly, please check it on your side. Try using a different browser.

2 weeks ago
But when I push the exchange button . It's just keep showing "Internal server error".
And how could they get my waves LTC? My litecoins still in my wave wallet.
Are they you guys business partner ? Could they directly ask you guys to send my litecoin to their acount ?

Support agent 2 weeks ago
Try to use VPN connection.

2 weeks ago
I`m in Canada. Which country`s VPN I need ?

Support agent 2 weeks ago
I'm in Russia, I just checked it via Russia and Germany vpns.

2 weeks ago
I try Germany and Russia both doesn't work.Still showing "internal serve error". Any other way I can transfer litecoin out or just exchange it? As long as don't stay in wavelite wallet doing nothing .

Support agent 2 weeks ago
Which browser do you use?

2 weeks ago
I just try IE. Firefox, Chrome. None of them worked.

Support agent 2 weeks ago
Please try with ZenMate vpn service - https://zenmate.com
About free trial - https://zenguard.zendesk.com/hc/en-us/articles/203104902-Can-I-use-the-ZenMate-VPN-for-free-

2 weeks ago
That's what I'm using now. I try Russia/moscow and Germany.  No lucky. When you use coinomat what's show up after you push exchange button.
Why not you just control it for me if you can access it?
My litecoin address is : LTCMwd6UKxX8zT6F35NRor9N4kXrbEZ763
email : ******@hotmail.com .
I want to translate 480 litecoins .

Support agent 2 weeks ago
Tell me please, why did you buy LTC. We did not make any official announcements about the fact that the wave wallet supports the Lite Coin (I mean withdrawing to real LTC).
I have sent details to gateway administrators, and as soon as I receive additional information, I'll let you know about it in this ticket.

2 weeks ago
I just type lit into the coin choice table box in the WDE app . There some litecoin sell orders just show up . There're some how lower than marked price . I think that must be some body post long time ago and forgot to cancel it. So I bought it . Now I got lots of litecoins I need to cash them.

Support agent 2 weeks ago
You have not lost a coin. They are still stored in your wallet.
So, your request is still being processed by gateway administrators, please wait.

2 weeks ago
By the way I think you guys doing a big development for your apps now. Is that mean wavecoin price will going up?
I like to keep trading . I don't want those litecoin sitting there doing nothing. And besides you can see litecoin's price dropping lots yesterday. I'm afraid wait for couple days I gone lost lots from that. It's better to keep the profit now.
Any idea how long I still need to wait?

Support agent 2 weeks ago
Your request is still being processed by gateway administrators, please wait.

2 weeks ago
I don't know much about coins . what is gateway? They try to help me transfer my coin? Or they help you guys to open a litecoin exchange channel and then I can transfer by myself?

Support agent 2 weeks ago
All at once, the gateway team is working with coinomat/In Out BTC gateway/Indacoin txs.

2 weeks ago
Very good. Thanks. Do you got any idea how long it will take them to do it? I mean within  days or hours?

Support agent 1 weeks ago
Dear user. Let me explain to you one important detail. Waves platform officially supports only those crypto-currencies that are marked with a green tick. Earlier you came to us with the problem of the fact that you bought a lite coin, I told you that you:
"Tell me please, why did you buy LTC. We did not make any official announcements about the fact that the wave wallet supports the Lite Coin (I mean withdrawing to real LTC).
I have sent details to gateway administrators, and as soon as I receive additional information, I'll let you know about it in this ticket"
So I got a the confirmation that the waves platform never released an asset for lite coin and has nothing to do with it. In any case, this makes no sense. Why should we substitute ourselves? Why should we create an asset without an unofficial announcement? While all major currencies have official status (green tick). This makes no sense.
You came to us when you already bought and / or exchanged a fake coins.
So I said to you :
At the moment, Waves wallet does not support the withdrawal of a Litecoin directly into the Litecoin network. But you can trade them on the DEX platform, just open "Waves Decentralized Exchange" (see third tab on the top), and then buy eg Waves or withdraw your bitcoins.
So, I did an investigation and found that the waves platform does not have an officially supported lite coin asset.
As I said before, it makes no sense to lie to you or create a fake asset and do not talk about it, it just does not make sense.
We have nothing to hide and I can easily show any conversation with you If it will be necessary.

Support agent 1 week ago
Also I said:
"At the moment, Waves wallet does not support the withdrawal of a Litecoin directly into the Litecoin network. But you can trade them on the DEX platform, just open "Waves Decentralized Exchange" (see third tab on the top), and then buy eg Waves or withdraw your bitcoins".
"You can put the "Ask" order or use the exchange - https://coinomat.com/#WLTC/LTC"
Why did I say that? You came to us with a problem, I tried to help you.
Regarding - "or use the exchange - https://coinomat.com/#WLTC/LTC"
Later I have sent details to gateway administrators, and I got a the confirmation that the waves platform never released an asset for lite coin and has nothing to do with it. In any case, this makes no sense.

Support agent 1 week ago
https://bitcointalk.org/index.php?topic=1927689.msg19167739#msg19167739

I have already send my complain to wave directly , but it seemed like that they won't give me any compensation.
So I post it here , at least to keep someone else step into the trap again.

After I bought fake litecoins . I ask the support to help me to move the coins out.  It even took couple days for the support guy to figure out those coins are fake. How could a newie can tell which one is true in this case.

Yesterday , another people come to our discuss group said that he also bought fake coins. This time he bought fake wave coins.
He lost 15 bitcoins for it . OMG!!!

Like I say if the administer want to do something , there`s always something they can do to stop this kind of scam. But they just keep insisting there`s nothing to do with them and nothing they can do. And there's more and more victims. I don't understand why they don't care about their reputation at all.

They try to accuse me that maybe I'm the one who create the fake coin and sell to myself and then come to them asking for compensation.
Simple solution just cancel the whole trade . I get my money back , whoever create that fake coins pay back what he cheated .
If I'm the one who create it I won't get any benefit from it.

I just heard that one more person bought fake coins today . And he lost 15 real bitcoins for it. Why WDE administor doing nothing to stop this kind of scam happen repeadly?
It's so easy for them to stop it if they want to. But they just keep saying that this is nothing to do with them.

The problem is the wavelite platform administrator knew people are selling fake coin. But they doing nothing to stop it.
I record detailed conversation between us. At first they try to let me think those coin are really coin. I don`t need to worry.
 And pretend to help me to transfer them out to my other account.
So it`s reasonable to doubt that they are the one who create those fake coin to cheat others.

And after I finally found out those are fake coins. They just tell me I`m bad luck. My money gone and never come back.
I lost around 5 bitcoins . That`s a really heavy lost for me.

Wave coin is at No.20 position of the all the cyber coin market. That's why I believe in them . I download the trading app from their offically website.
But unbelieveable such a big company also cheating people 's money.

The wavelite app allow people to create their own tokens and trade within the Waves Decentralized Exchange (WDE).
So people create a worthless token and named it Bitcoin, Litecoin, Wavecoin, you name it, any coin you can buy at the market, and sell in in the platform at a lower price.
I bought it and found out it`s the fake Bitcoin. I complained to system administrator.
They just reply to me that people can do whatever they want at WDE and they won`t do anything about it.
And I have no chance to get the money back. I even suspected that those fake coins were created just by WDE administrator.
They are cheating people`s money.
I need some advice what I can do next? Could I sue them? Or is there anywhere else I can complain to?
At least to spread this information out . Don't let more people fished by them.

I keep all the information about the trading information and conversation with the WDE administrator.

They already seize my account. So what I can do?

If I bought a bitcoin at really really low price because of there's a bug at exchange service.
 Could they just cancel the deal even trade successfully?
Could they say they just mispost it and it's not true?