Hi,
Also had my account locked because my stupidity (must admit). After initial email exchange, support stopped responding to my messages. I kept sending emails and twits everyday. Finally, after 10 days they got back to me with message "your account is unlocked", like nothing happened. Anyway, better late than never. For those waiting - there is still a hope, but I completely understand you are freaking out right now. I was just until yesterday. Good luck all.