Hi All,
I have a problem which my wallet address I created in Kraken no longer exists.
The problem is that I had a transaction and I lost my money.
In the transaction I used wallet address created in Kraken. I can see in
https://blockchain.info/ the transaction ID and wallet ID with the amount of money
in the transaction but Kraken no longer has my Wallet address.
Is there any way I can restore it? I contacted the support and this is their response:
The receiving address in the transaction you've sent is not one of your Kraken deposit addresses which can be found in your account at Funding>Deposit>XBT; so that is the reason it is not on your account.
I'm sorry I couldn't find you a resolution in this case.
As far as I can see the funds haven't moved from that address. I would advise you to investigate where you got the bitcoin address you sent the funds to and if it is a wallet provider or exchange reach out to them for support.
I'd appreciate any help,
Thanks.
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