Fair enough. Nonetheless, the very least they could do is actually respond and assess the information i have sent them. If they're not trying to scam me there's no need to ignore my requests.

I haven't had a need to seek assistance from others as i have been using their exchange with no issues. After doing some reading I saw some users on here were successful in getting their accounts back - so i thought i'd see if anyone could assist.

SUPORT TICKET: EOP-834-57342

After some time spent providing the information they asked for on their support page, and following up, to no response whatsoever, I have been doing some reading and am sad to see that BTC-E seem to be scamming a number of people out of their accounts right now. I hope that by posting here they may see it, or someone may be able to assist me in getting this account back.

I have been with BTC-E since November 2013 and to date have never had an issue with their platform. Last week, i requested to unlink 2FA because i had lost my old phone and couldn't access google authenticator. This was promptly removed automatically, yet when i went to log in i was informed that my account had been suspended and to contact support. I contacted them through their support ticket system, providing the information they requested to prove my identity - to NO AVAIL. I have not received a single response or indication that my requests have been received/denied. I can still log into my account, it recognises a password as being correct/false(unsuccessful login attempt email)  - but instantly informs me to contact support.

After reading about other peoples ongoing issues with BTC-E and their purported selective scamming, i'm deeply concerned that i am about to be the victim of those practices. I desperately hope that this is not true, but the total lack of response from BTC-E support makes it hard to think anything different. Particularly given that i have provided them with the information necessary to prove my identity. So it seems the only remaining option is to call them out on their woeful support and pray that someone who can help me sees this.

I don't have a great deal of coin in my account, but its a lot for someone like me and i never thought i'd be scammed by a service whom i've had no issue with for 3 and a half years.

If anyone has any further advice or courses of action that I could take, I thank you immensely in advance for your help.

SUPORT TICKET: EOP-834-57342