Hi, Guys.

I came to tell you what's happening to me so that does not happen to you.

Yes, I came to talk of my disappointments with Butterfly Labs.

It all started in 2012-08-24, when I decided to buy my first Bitcoin machines mining.

Invested a total of $ 1,230.00 USD, 8 Jalapeno machines 4.5 GH/s

The Butterfly Labs has a period of about four months to send my purchase. Thus, the package should have been dispatched on 2012-12-24, but was dispatched on 2013-06-13. Nearly 6 months late. What happened? Because of the delay, my 36 GH/s no longer generated almost anything Bitcoins.

Spent about 1 year and 4 months, I thought the Butterfly Labs have already matured and become more serious with your customers.

Then on 2014-01-04 I decided to invest over $ 2,188.00 USD in a Bitcoin Mining Card 600 GH / s, with delivery forecast for the first quarter 2014.

On 2014-07-17, they had not dispatching my order.

Soon I opened my first call (Ticket # BNP-308-43080), asking about shipping. Guess what? I got no answer.

In desperation, I opened my second call (Ticket #JKH-508-61313) on the same day, requesting cancellation of the purchase and my refund.

Then a day later came the answer that would have to wait 6 months from the date of purchase to claim a refund.

Even grudgingly accepted it in terms of service was provided.

So I decided to wait a little longer to ask for my refund.

Until I realized that it was 2014-09-29 and open my third call (Tickect # UCU-113-15202), asking for my refund. This ticket was not answered.

I waited some time for an answer, but how did not come in 10.15.2014 opened my fourth call (Ticket # VIS-830-42014) still asking for my refund. Another that was not answered.

The same happened with my fifth call (Ticket # KCY-165-99013), opened on 2014-10-26, and my sixth call (Ticket # MCF-797-97576), opened on 2014-12-27.

On 8 January 2015, it appears the refund button in my account as soon as the requested. The Butterfly Labs gave me 30-45 days to refund.

On January 9, 2015, my seventh open call, with a copy of the email received by Butterfly Labs, and asked me to pay with Bitcoins, as paid in Bitcoins and sent my Bitcoin address them.

On 28 January 2015, the Butterfly Labs answered my call, but did not speak very useful:

Hi Gabriel,

I have Noted your account and you will get your refund in BTC.

Kind regards,

Jody
BF Labs Customer Service

I waited 50 days and have not received my refund! On 18 March 2015, I contacted them by the same call (Ticket # PZR-889-94263) on the same day, the Butterfly Labs answered reporting a problem and saying that previous estimates were no longer worth.

On July 13, 2015, I opened my eighth call (Ticket # JVJ-782-46005), asking for my refund.

On July 15, 2015, the Butterfly Labs responded by saying that I was number 571 of the refund waiting list.

On September 20, 2015, I opened my ninth call (Ticket # KVC-395-39502) asking for an update from my position in the refund waiting list.

On 21 September 2015 they answered me saying they did not have a forecast for my refund.

On 14 November 2015, I opened my tenth call (Ticket #UJL-817-53597), again I asked for the refund. I said until accepted receive via Paypal. It was no longer important to me most with Bitcoins, but with the investment of $ 2,188.00 USD.

On 16 November 2015, I received the answer that I was the 570th of the line and they did not have a forecast for reimbursement.

On 27 January 2016, I opened my eleventh called (Ticket # WXY-514-10498) but once asking my fucking refund. On the same day they answered me saying that I am 567 list and once again dizeram that they had suspended refunds.

Today, on April 3, 2016 will open another call to try to get my hard-earned money back.

I will keep you informed.

I'm sorry for the "fucking" word.

I'm also not very good at English, I apologize for that.

I think you understand my indignation.

I will attach the images that confirm everything I wrote.













Kind Regards,

Gabriel Zuqueto Amaral