I received a response to my support tickets from Gox.
It's a slight glimmer of hope I guess, however, it's quite insulting at the same time. How the fuck am I meant to be reassured that the problem only affects a limited number of users?
I can't see why their developers can't write a script and get these bitcoins moving through the blockchain.
There's a major problem here and I can only logically see it being 1 of 4 things.
1. They've been robbed via a hacker.
2. They're actually insolvent as many have speculated.
3. They're doing a sheep market slow kill type heist by stopping withdrawals and accumulating funds.
4. They're a complete bunch of incompetent fuck wits who don't have the skills to run a bitcoin exchange with a million accounts.
What options do we have? Any forum members have any suggestions? A social media campaign to warn about the risks involved with depositing funds with Gox maybe?
I'm desperate for my btc withdrawal and support ticket responses like this are like I said, insulting.
Jim Support, Feb 01 04:05:
Dear Valued Customer,
Thank you for the email. Sorry for the delay in responding. For the past few days some of our users have been suffering from Bitcoin Withdrawal delays where transactions could be stuck for several hours or days. Please rest assured that this is only affecting a limited number of users and transactions, and that we are working hard on resolving this
problem as soon as possible.We ask for your patience and understanding as
we work to resolve this issue and will continue to update you on this
matter as the situation evolves.Thank you for your continuous support.
Best regards,
MtGox Team
https://www.mtgox.com[Attention: Please protect your account using OTP to ensure that your funds are safe and secure. Failing to do so makes your information vulnerable to hackers.
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