I have a similar situation that started yesterday.

I have an old btc-e account i used a while ago to buy some btc and ltc.
Lately, i used it again (very well done and responsive) to buy and sell ETH.

Yesterday, i tried to withdraw some btc but as I lost my google auth keys (after changing phone), i initiated the procedure described here :
https://support.btc-e1.com/index.php?/Knowledgebase/Article/View/203/66/2-factor-authentication

Then my account got suspended :
https://support.btc-e1.com/index.php?/Knowledgebase/Article/View/251/21/my-account-suspended

Before doing that, I still had access to trade eth and btc... and i was browsing and using the site quite a lot lately.

Now i dont anymore... that was expected. What was not expected is that the support is not responsive at all !

So i sent all the documents needed and more.
I sent a reminder message too this morning, but no answer for 24h...

I am quite worried now but still have good faith that i will get my funds back (~8btc & ~416eth)