ok,thx

no unfortunately i did not create a new account. Maybe the only thing that i can hope for is that ledger support responds to my tickets. But i allready asked them 4-5 times to analyse my logs for more than a week now.

I'm thinking of buying a trezor now, i mean if i don't know what happened to my ledger i don't trust it anymore
 

A few weeks ago i send some BCH from the exchange to my Ledger nano s. I checked if it showed up in the wallet ( as i allways do ) which it did.

One week later i checked my balance and the coins + transaction history is gone! just vanished out of my ledger. Nothing worked to find back the coins. I tried to reset the device, used my 24-word seed for this and it did'nt work. I transported my Xpub to a electrum wallet and it did not show up there and also nothing in the list of the other chains BTC legacy / segwit or main BCH.

The coins are still in the address: 1Mcv9WgCYU9BMr62BWrqedd9hQLRQAG7iK

So my question is there still something that i can do? Did somebody have the same problems?

i exported the logs out of my ledger and send them to ledger support but i did that only after i reset it with the 24-word seed. I hope the logs are not deleted because i only see the date of november 20 in them.

Yesterday i send bitcoin to my ledger wallet but i think i mistakenly send it to my bitcoin cash wallet because the transaction doesn't show up in my BTC wallet.

Does anybody know how to find out if this is the case and how to get it out?? thanks a lot

 the ID : 0ac6ea27450c2ecd915872b77126a24a6ac41bd5c26e75cd24b3646a67520df2

I filled in this form today. Maybe if more do this it might help, see second post in this thread for more info

https://www.insolvencydirect.bis.gov.uk/ExternalOnlineForms/CompanyComplaint.aspx

@genep

I only have coins other than btc or eth in the bit.ac wallet. Can i check these too? unfortunately i only have date time and amount of the transactions, i didnt save the adresses if thats needed. hope you ( or someone else ) can help me out.

Then, what are you planning to do if you can't get your coins back again, file a complaint?
pls let me know

i'm going to look into the software wallets. Think jaxx is ok. I also use coinpayments.com. they offer storage for a lot of different coins. Because thats what i'm looking for. Anybody familiar with this wallet?

And still no contact with bit.ac, they left a message on twitter.  They said : issue with personal pages is fixed. Don't know what they mean by that. Because login is still not possible.

thanks for the reply's , i also have other wallets like hardware, and some on the exchanges. I just wanted to spread the altcoins that i could not put on the hardware wallet. But i will keep those on the larger exchanges for now.

Thanks so much for the info Moccacino. Think ill give it a little more time for now.

I'm unable to login the Bit.ac wallet for 3 days now. I don't get the emails with the 2FA code.

There is no customer support, emails remain unawnsered.

Also no communication on SM https://twitter.com/search?src=typd&q=%23bit.ac&lang=nl but a lot of complaints of other people having the same problem. I fear my coins are gone.

What are my options? can anybody help me with this.  Is there some official org. i can go to. Can i press charges or something else?

Your help is appreciated a lot!!

what is wrong with Bit.AC site? i'ts absolutely impossible to login this site for days now. Not receiving emails with the codes needed to login. Send customer support emails but no response
Bit.ac what's going on?