They do have support active, but they are receiving atlest 1 ticket every 30 seconds or less. I have lost some money there too, but as I wrote them a ticket
I have recieved answer in 13 minutes.
Dear T.... .....,
Your withdrawal is complete and has left Poloniex as shown on the block explorer.
http://gastracker.io/tx/0x7d52127072eaf8f431d7d6c46427f2898e56f422e6e3099aaf2262b206ff41a1
Have you send it to another site/exchange or a desktop wallet? If it is another site and you have not yet received it please contact their help desk and inform the transaction id.
If you sent this withdrawal to your desktop wallet and the coins have not yet credited to your wallet balance, please close the wallet, perform a backup of the wallet files and then re sync the block data.
Let me know how it goes.
Sincerely,
Poloniex Support TeamMy answer was in next couple of minutes telling them that I have sent it from my Poloniex to friend's Poloniex account, and they stopped answering afterwards.
I have mined 1 ETC to my address and it passed, everything was ok.
After that ETC i have mined 1 ETH and it's stuck.
Earlier I was thinking that it can't happen to me, every transaction I read couple of times before sendig it, everything was ok last 2 years... It will not happen to me... Yeah right!
Keep your money away from Poloniex