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available info: Zipzap amount $503.95, Zipzap acct #577710585. bitinstant to mtgox account #M84316594X. I used the wrong email! i used dakmed@yahoo.com, but it should have been dakmed@ymail.com. And to make things even worse, mtgox says the funds were rejected because i sent them to the "m and x" account number M84316594X, but they should have been sent to 316594 or cptblack. I have already made a detailed post at bitinstant.com/support. Im afraid my funds are lost, and i have little more information to give. I dont even have the event or quote id because i used the wrong email. Your funds are not lost. You must have gotten caught up in that while mess when they had announced the new MX numbers but not yet fully moved to that new system. You should see resolution shortly as long as you logged your issue thru bitinstant.com/contact I'm assuming you included your zipzap acct. # in that ticket submission?  Yes my most recent submission to bitinstant.com/contact included that info and pretty much everything seen here. edit: its only been 1 week, i did the order on 4/10, reference code 37197841 I gave your order a manual push. I'm not sure that is the solution that will solve your issue but if you do not see results from this then level 2 support will be able to help. Thanks for your patience! I don't mean to pester but now that it has been 3 days since this conversation, is there anything you can do now? I still haven't received the funds. Pushed again! Have you logged your issue? bitinstant.com/contact Yes this information has been logged at bitinstant.com/contact 4 days ago. The issue is still unresolved. I'll do anything to help speed this along just tell me whatever it is you want me to do. Ok, I contacted ZipZap and they provided me with this information. I have also submitted a 4th and hopefully final ticket to bitinstant.com/contact. Now I believe I have done everything possible. Claire Roberts (ZipZap) Apr 21 21:02 (PDT) We are sorry for the delay in processing - due to high order volumes BitInstant and other bitcoins companies have been slow to process orders in the past couple of weeks. ZipZap received payment confirmation and sent payment notification to BitInstant. You will need to contact BitInstant directly to get this resolved - please be aware that due to high inquiry volumes, it may take 2 days to get a response from BitInstant. You can contact BitInstant by going to their website, www.bitinstant.com and clicking on Contact Us. Here are the transaction details: Merchant order ID 38918e63-0572-4118-a219-e9ce93973948 Customer account ID 577 710 585 Payment code 37197841 I am showing this order as executed. Coupon redeemed by the customer. Is this not the case? I received a email from you guys earlier and the order went through, thank you. |
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available info: Zipzap amount $503.95, Zipzap acct #577710585. bitinstant to mtgox account #M84316594X. I used the wrong email! i used dakmed@yahoo.com, but it should have been dakmed@ymail.com. And to make things even worse, mtgox says the funds were rejected because i sent them to the "m and x" account number M84316594X, but they should have been sent to 316594 or cptblack. I have already made a detailed post at bitinstant.com/support. Im afraid my funds are lost, and i have little more information to give. I dont even have the event or quote id because i used the wrong email. Your funds are not lost. You must have gotten caught up in that while mess when they had announced the new MX numbers but not yet fully moved to that new system. You should see resolution shortly as long as you logged your issue thru bitinstant.com/contact I'm assuming you included your zipzap acct. # in that ticket submission? Yes my most recent submission to bitinstant.com/contact included that info and pretty much everything seen here. edit: its only been 1 week, i did the order on 4/10, reference code 37197841 I gave your order a manual push. I'm not sure that is the solution that will solve your issue but if you do not see results from this then level 2 support will be able to help. Thanks for your patience! I don't mean to pester but now that it has been 3 days since this conversation, is there anything you can do now? I still haven't received the funds. Pushed again! Have you logged your issue? bitinstant.com/contact Yes this information has been logged at bitinstant.com/contact 4 days ago. The issue is still unresolved. I'll do anything to help speed this along just tell me whatever it is you want me to do. Ok, I contacted ZipZap and they provided me with this information. I have also submitted a 4th and hopefully final ticket to bitinstant.com/contact. Now I believe I have done everything possible. Claire Roberts (ZipZap) Apr 21 21:02 (PDT) We are sorry for the delay in processing - due to high order volumes BitInstant and other bitcoins companies have been slow to process orders in the past couple of weeks. ZipZap received payment confirmation and sent payment notification to BitInstant. You will need to contact BitInstant directly to get this resolved - please be aware that due to high inquiry volumes, it may take 2 days to get a response from BitInstant. You can contact BitInstant by going to their website, www.bitinstant.com and clicking on Contact Us. Here are the transaction details: Merchant order ID 38918e63-0572-4118-a219-e9ce93973948 Customer account ID 577 710 585 Payment code 37197841 |
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available info: Zipzap amount $503.95, Zipzap acct #577710585. bitinstant to mtgox account #M84316594X. I used the wrong email! i used dakmed@yahoo.com, but it should have been dakmed@ymail.com. And to make things even worse, mtgox says the funds were rejected because i sent them to the "m and x" account number M84316594X, but they should have been sent to 316594 or cptblack. I have already made a detailed post at bitinstant.com/support. Im afraid my funds are lost, and i have little more information to give. I dont even have the event or quote id because i used the wrong email. Your funds are not lost. You must have gotten caught up in that while mess when they had announced the new MX numbers but not yet fully moved to that new system. You should see resolution shortly as long as you logged your issue thru bitinstant.com/contact I'm assuming you included your zipzap acct. # in that ticket submission? Yes my most recent submission to bitinstant.com/contact included that info and pretty much everything seen here. edit: its only been 1 week, i did the order on 4/10, reference code 37197841 I gave your order a manual push. I'm not sure that is the solution that will solve your issue but if you do not see results from this then level 2 support will be able to help. Thanks for your patience! I don't mean to pester but now that it has been 3 days since this conversation, is there anything you can do now? I still haven't received the funds. Pushed again! Have you logged your issue? bitinstant.com/contact Yes this information has been logged at bitinstant.com/contact 4 days ago. The issue is still unresolved. I'll do anything to help speed this along just tell me whatever it is you want me to do. |
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available info: Zipzap amount $503.95, Zipzap acct #577710585. bitinstant to mtgox account #M84316594X. I used the wrong email! i used dakmed@yahoo.com, but it should have been dakmed@ymail.com. And to make things even worse, mtgox says the funds were rejected because i sent them to the "m and x" account number M84316594X, but they should have been sent to 316594 or cptblack. I have already made a detailed post at bitinstant.com/support. Im afraid my funds are lost, and i have little more information to give. I dont even have the event or quote id because i used the wrong email. Your funds are not lost. You must have gotten caught up in that while mess when they had announced the new MX numbers but not yet fully moved to that new system. You should see resolution shortly as long as you logged your issue thru bitinstant.com/contact I'm assuming you included your zipzap acct. # in that ticket submission? Yes my most recent submission to bitinstant.com/contact included that info and pretty much everything seen here. edit: its only been 1 week, i did the order on 4/10, reference code 37197841 I gave your order a manual push. I'm not sure that is the solution that will solve your issue but if you do not see results from this then level 2 support will be able to help. Thanks for your patience! I don't mean to pester but now that it has been 3 days since this conversation, is there anything you can do now? I still haven't received the funds. |
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available info: Zipzap amount $503.95, Zipzap acct #577710585. bitinstant to mtgox account #M84316594X. I used the wrong email! i used dakmed@yahoo.com, but it should have been dakmed@ymail.com. And to make things even worse, mtgox says the funds were rejected because i sent them to the "m and x" account number M84316594X, but they should have been sent to 316594 or cptblack. I have already made a detailed post at bitinstant.com/support. Im afraid my funds are lost, and i have little more information to give. I dont even have the event or quote id because i used the wrong email. Your funds are not lost. You must have gotten caught up in that while mess when they had announced the new MX numbers but not yet fully moved to that new system. You should see resolution shortly as long as you logged your issue thru bitinstant.com/contact I'm assuming you included your zipzap acct. # in that ticket submission? Yes my most recent submission to bitinstant.com/contact included that info and pretty much everything seen here. edit: its only been 1 week, i did the order on 4/10, reference code 37197841 |
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available info: Zipzap amount $503.95, Zipzap acct #577710585. bitinstant to mtgox account #M84316594X. 4/10/2013, reference code 37197841 I used the wrong email! i used dakmed@yahoo.com, but it should have been dakmed@ymail.com. And to make things even worse, mtgox says the funds were rejected because i sent them to the "m and x" account number M84316594X, but they should have been sent to 316594 or cptblack. I have already made a detailed post at bitinstant.com/support. Im afraid my funds are lost, and i have little more information to give. I dont even have the event or quote id because i used the wrong email. |
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