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1  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 17, 2013, 11:30:13 PM
Quote from: URSAY on April 17, 2013, 11:23:32 PM
Quote from: atk1989 on April 17, 2013, 10:38:25 PM
Hello I recently made a order yesterday and I  was trying to transfer money to my Mt.Gox. I realized that when you requested for my account number I was advised on the webpage that I need to use a exchange number that they have or my username but I used the cash deposit to mt.gox and realized while I was on my account today that you may of gotten my incorrect account number. Did you guys need my full account number if you did are you able to change the Mt.Gox account that I advised. I know it was my screw up and would be awesome if you could help  Embarrassed

Again, this could take sometime for us to investigate, reverse the acct. in question and then renew the order with the correct info.  Thanks for your patience.

Ok so I can understand next time I order when I send a order do you want the account number like the full account number or the short just numbers with no MG in the front and back. I tried the shorter number and the user id for Mt Gox before and was unable to process a order so I added MG to the front and back and it went through so now I am just confused?
2  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 17, 2013, 10:38:25 PM
Hello I recently made a order yesterday and I  was trying to transfer money to my Mt.Gox. I realized that when you requested for my account number I was advised on the webpage that I need to use a exchange number that they have or my username but I used the cash deposit to mt.gox and realized while I was on my account today that you may of gotten my incorrect account number. Did you guys need my full account number if you did are you able to change the Mt.Gox account that I advised. I know it was my screw up and would be awesome if you could help  Embarrassed
3  Other / Beginners & Help / Bitinstant Help on: April 17, 2013, 09:46:44 PM
Hello Everyone so I have recently tried to use bitinstant to have a transaction go from a cash deposit to bitinstant to mtgox so I have went and send the money order. After I had taken a look at everything I think I may of entered the wrong account number I know that would be my fault completely but I just want to verify so for users that have used this method when it request for a Mt Gox account number is the numbers between the m and g always 8 number?
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