Please help!!!

I have been playing on your site for a few months and I just use whatever account it gives me when I open it in my browser.

I sent a large deposit and played for ~20 minutes, and won a decent amount.  AS soon as the balance turned green, I went to "cash out", and hit withdraw entire balance and put in my address, but it said error contact support and my balance went to 0.

I have sent you an email, but please help!! This is alot of money.

EDIT:  Payment showed up!  Thanks.  Not sure what the error was but I can breathe easy now!