I finally took time out to look for the support ticket number last night since I have no choice to use the wallet for the time being (mining payment system and all)
Here is the link I replied to. Has the Support ticket number and the extra little bit of info of when the ticket was taken out.
https://www.reddit.com/r/FreeWallet/comments/8l0dm6/freewallet_problems/

Also the Idea of support was supposed to be resolved or some sort of response but still no response nor update. Obviously I'm starting to get annoyed now.
I am the most chilled person when it comes to money.

cool, will be joining too.

Just a question, how does any wallet company ask you to pay for a code?
I'm not new to the industry but this is the first time I hear about this?

So... this is the first time i'm taking time out to read a thread about freewallet. I had no choice since I'm mining with minergate and any amount under a certain amount of bitcoin I have to transfer to freewallet... no choice in the matter.

So far, I'm getting that sickening feeling of being scammed right now. I sent in a support ticket for the issue I have right now. I sent funds to the freewallet account from another eth wallet.

I did an exchange and for some reason it failed on the app.
On the app it shows that the amount will reflect as if nothing changed.
by some stroke of luck, It did change. I have no eth left in the wallet.
I checked the transaction Id on etherscan and it shows that it succeeded.

I don't want to blame the app, in fact I don't care about the app.  In the end, I felt like I've been screwed over. It's not a lot of money but I have more to transfer and now I know not to use freewallet if I am to depend on the blockchain to work for me.

I hate the fact that companies and smaller ICO's are promising the world. They get their cut, thats not an issue but if it doesn't work as expected... thats a huge redflag, not just for me but the community freewallet has built up.

The reputation is as stake now, most people have found all the negative reviews. One quick google search and tons of incidences similar or worse than my case.

You guys need proof, just ask. I have snaps as it stands, its 4 days and 5 hours since I made the transaction and nothing is sorted yet.
Obviously I would like to know what the explanation for this is. Yes I sent a ticket, but how do I have access to the logs of that ticket?

PS:
Yes this is my first post and I am a lurker. Don't let that influence judgement. I feel like a used under valued customer, that is what it boils down to.
Business is simple. Give value (renumeration) for value (solution) to the customer.